FOUR SEASONS HOTELS LIMITED - Key Persons
Job Titles:
- Chief Executive Officer
- President
"One of my dearest values, personally and professionally, is that if you treat people well, they will do the same. That an entire company could be founded on this idea - The Golden Rule - and for this philosophy to guide every member of the team in every action, every day, is inspiring."
Alejandro Reynal is responsible for advancing the position of Four Seasons as the world's leading luxury hospitality company and leading its strategic growth into new areas of business.
With an emphasis on driving a great culture where diversity is embraced and employees feel valued, Alejandro is focused on exceeding customer expectations through exceptional service and innovation and achieving strong results through clarity in strategy and disciplined execution.
He delivers value to employees, guests, residents, partners and shareholders by enhancing the existing business and taking advantage of new opportunities for growth, expansion and innovation, while nurturing and advancing the company's competitive advantage - a legendary service culture delivered by the more than 50,000 dedicated people around the world.
Alejandro Reynal is responsible for advancing the position of Four Seasons as the world's leading luxury hospitality company and leading its strategic growth into new areas of business.
With an emphasis on driving a great culture where diversity is embraced and employees feel valued, Alejandro is focused on exceeding customer expectations through exceptional service and innovation and achieving strong results through clarity in strategy and disciplined execution.
He delivers value to employees, guests, residents, partners and shareholders by enhancing the existing business and taking advantage of new opportunities for growth, expansion and innovation, while nurturing and advancing the company's competitive advantage - a legendary service culture delivered by the more than 50,000 dedicated people around the world.
Alejandro has worked in the United States, Europe, Latin America, and the Caribbean. He has a proven track record and thrives on business transformation in multi-billion-dollar companies, leading change to impact performance and culture by defining and aligning a company's strategy and delivering results through execution.
Career Highlights
At Four Seasons: Alejandro joined the company in 2022 as President and CEO following an international career in global travel and hospitality, business services, and telecommunications industries.
Previously: Alejandro was President and CEO of Apple Leisure Group (ALG), a luxury resort management and leisure travel group owned by Hyatt Hotels Corporation, leading a global team of 38,000 employees across 14 countries, serving customers and destinations worldwide. Prior to ALG, Alejandro was CEO of Atento, a customer relationship management and business process outsourcing services company with 150,000 employees in 13 countries, for almost eight years. Earlier in his career, Alejandro held strategic management positions at Telefonica and The Coca-Cola Company.
Education: Alejandro earned his bachelor's and master's degrees in Mechanical Engineering from the Georgia Institute of Technology and an MBA from the Harvard Business School.
Alejandro Reynal President and Chief Executive Officer "One of my dearest values, personally and professionally, is that if you treat people well, they will do the same. That an entire company could be founded on this idea - The Golden Rule - and for this philosophy to guide every member of the team in every action, every day, is inspiring."
Job Titles:
- Chief Financial Officer
- Executive Vice President
As Chief Financial Officer at Four Seasons, Allison Keppy oversees the financial health of the company, encompassing financial planning and analysis, corporate accounting, tax, treasury, financial reporting, and operations finance.
"It's easy to assume that accountants are consumed with numbers," says Allison, "but the fact is that this is a people business, where our working relationships, our connections and our understanding of others are critical to success. This has always been my philosophy, and it's what attracted me to Four Seasons."
In partnership with the other members of the company's Executive Leadership Team, Allison is responsible for supporting strong financial performance, steady cash flow, and risk assessment that supports the long-term strategy of Four Seasons across its global markets.
Allison Keppy Executive Vice President and Chief Financial Officer "Our team's role is to ensure that Four Seasons is financially sound, positioning the company for continued success in the future."
Job Titles:
- Executive Vice President and Chief People and Culture Officer
Job Titles:
- President, Hotel Operations
- President, Hotel Operations - Americas
As President of Hotel Operations in the company's largest region, Antoine has a broad mandate overseeing properties in the United States and Canada, Mexico and the Caribbean, and Central and South America.
Antoine Chahwan President, Hotel Operations - Americas "Our diverse, multicultural workforce has taught us as much about evolving the art of hospitality as those who stay and live with Four Seasons."
Job Titles:
- President, Global Business Development and Portfolio Management
Bart Carnahan oversees global business development and portfolio management, working collaboratively with teams around the world to advance Four Seasons position as the partner of choice for luxury hotel and residential projects. With more than 30 years of experience in the international lodging and hospitality industry, Bart is responsible for bringing people and capital together to support the company's growth objectives and ensure Four Seasons is well represented in the world's most important and desirable destinations.
Under Bart's leadership, Four Seasons continues to leverage its single luxury brand to grow its global portfolio through a combination of new builds, strategic conversions, and adaptive reuses of historic buildings, all while maintaining its focus on custom-designed properties that are purpose-built for each owner and each market. This includes Four Seasons growing portfolio of residential developments and standalone residential projects, as the company continues to build on its well-established leadership position in the branded residential space.
Job Titles:
- PRESS CONTACT
- Director of Public Relations and Communications
Job Titles:
- PRESS CONTACT
- Senior Director of Public Relations and Communications
Job Titles:
- International Wellness Experts
Job Titles:
- Director of Public Relations
- PRESS CONTACT
Job Titles:
- Senior Director of Public Relations and Communications
Job Titles:
- PRESS CONTACT
- Director, Public Relations and Communications
Job Titles:
- Director of Public Relations
Job Titles:
- Director of Marketing
- PRESS CONTACT
Job Titles:
- PRESS CONTACT
- Director of Public Relations and Communications
Job Titles:
- PRESS CONTACT
- Director of Public Relations and Communications
Job Titles:
- PRESS CONTACT
- Director of Public Relations and Communications
Marc Speichert - Chief Commercial Officer, EVP
Job Titles:
- Chief Commercial Officer
- Executive Vice President
"The reputation Four Seasons has earned in this industry is unmatched. The culture that Mr. Sharp created anchors this organisation in a way that is very apparent to guests, business partners and competitors alike and is a point of differentiation that can't be replicated."
Marc Speichert Executive Vice President and Chief Commercial Officer "Insights drive creativity and innovation at Four Seasons, allowing us to capture the imagination of our consumers, elevate the guest experience and further strengthen our leadership position."
Rainer Stampfer President, Global Operations, Hotels and Resorts "We can never stand still. The important thing is to know when to walk slowly, and when to sprint ahead."
Sarah Cohen Executive Vice President, General Counsel and Secretary "So much of what we do at Four Seasons is relationship based and driven by the nature of the partnerships we build. The more actively we listen, the better we understand another party's objectives. This is key to building trust and creating the strong relationships that are at the crux of Four Seasons continued success."
Job Titles:
- PRESS CONTACT
- Public Relations Manager
Job Titles:
- PRESS CONTACT
- Director of Public Relations and Communications
Job Titles:
- Digital Marketing Manager
Job Titles:
- PRESS CONTACT
- Senior Director of Public Relations and Marketing Communications
Job Titles:
- President, Global Operations, Hotels and Resorts "We Can Never Stand Still. the Important Thing Is to Know When to Walk Slowly, and When to Sprint Ahead."
With responsibility for Four Seasons global operations, Rainer Stampfer is focussed on the company's core business in hotels, resorts and residences, and the myriad experiences within them, including spa and wellness, meetings and events, and a diverse collection of more than 600 restaurants and bars. Together with business leads and partners, Stampfer also oversees the operations of the Four Seasons Private Jet Experience and is playing a key role in bringing the vision for Four Seasons Yachts to life in line with the company's high standards of service. "Four Seasons is doubling down - across the board," he says.
Promoted to his current position following one of the most challenging periods the industry has ever seen, Rainer sees clarity in the path ahead. "It's clearer than ever that travel matters. Experiencing new places and cultures, sharing experiences with those you know well and those you might have just met, celebrating our differences even as we find common ground - facilitating these desires is what we do."
Describing the company's operating platform as "utterly guest-centric," Rainer is particularly excited about the data and insights that are shaping the future of Four Seasons, and the role of technology in service delivery to enable and empower employees. Partnering with cross functional groups and fellow members of the Executive Leadership Team, Rainer and his team are focused on operationalizing this data and analytics on property to enhance the guest experience and deliver the genuine care and service for which Four Seasons is renowned.
When it comes to product development - hotels, restaurant concepts, local experiences and so much more - it's not just the what, but more about the how. Rainer explains, "The product quality and service delivery are critical - our guests will always remember how they feel when experiencing a Four Seasons. That is true luxury expressed with genuine heart."
Career Highlights
At Four Seasons: Having first joined Four Seasons in 2001 in Boston, Rainer was promoted to Hotel Manager at Four Seasons Hotel Los Angeles at Beverly Hills prior to earning his first General Manager assignment, opening Four Seasons Resort Koh Samui in 2007. Two years later he began overseeing the Thailand collection as Regional Vice President before relocating to Shanghai to open what was then the company's second property in the city and lending regional support to a portfolio of hotels in China. In 2016, he moved to Singapore as President, Hotel Operations, Asia Pacific, and in 2022, assumed his current role as President, Global Operations, Hotels and Resorts based in Miami.
Job Titles:
- President, Hotel Operations
- President, Hotel Operations - Asia Pacific
"There's no question in my mind that our brand is strong and our people are the best. But we must always continue to reach higher, innovate further, and surprise and delight our guests at every turn."
With responsibility for Four Seasons operations throughout the Asia Pacific region, Rami Sayess oversees a growing portfolio of hotels, resorts and residences as the company continues to strengthen its presence across the region.
With extensive operational experience as a Regional Vice President and General Manager, Rami is leveraging his expertise to lead property teams in their pursuit of excellence, evolving product and service offerings to cater to international travellers while celebrating local culture and diversity in every location where Four Seasons operates.
"While our industry has been challenged in recent years, it's opened our minds to new ideas, particularly in how we find and nurture talent. Leadership works both ways. I find that happy employees are those who feel supported and empowered to be flexible and take chances. I truly work with the best colleagues in the world and am inspired by them every day."
Rami Sayess President, Hotel Operations - Asia Pacific "There's no question in my mind that our brand is strong and our people are the best. But we must always continue to reach higher, innovate further, and surprise and delight our guests at every turn."
Job Titles:
- Executive Administrative Assistant
- PRESS CONTACT
Job Titles:
- Appointed General Manager of Four Seasons Resort Bora.
Sarah Cohen - Chief Legal Officer, EVP
Job Titles:
- Executive Vice President
- General Counsel
- Secretary
- As Chief Legal Advisor
is responsible for Four Seasons legal affairs worldwide. A member of the Executive Leadership Team, Sarah provides counsel and guidance to both management and the Board of Directors with respect to all Four Seasons legal matters, including contract negotiation, transactions, business development, corporate governance, legal compliance, and dispute resolution.
As Four Seasons continues to extend its presence to new destinations and markets worldwide, Sarah leads a global team of lawyers and external counsel in supporting the company's business objectives and mitigating legal and reputational risk in a complex legal and regulatory environment.
Sarah Cohen Executive Vice President, General Counsel and Secretary "So much of what we do at Four Seasons is relationship based and driven by the nature of the partnerships we build. The more actively we listen, the better we understand another party's objectives. This is key to building trust and creating the strong relationships that are at the crux of Four Seasons continued success."
Job Titles:
- Director of Public Relations
- PRESS CONTACT
Job Titles:
- Founding Board Member of the Enderun Hospitality Management
- President, Hotel Operations - Europe, Middle East and Africa
Simon Casson oversees Four Seasons hotel operations across a diverse portfolio including more than 40 operating properties and 20 under development, ranging from palace hotels in Europe to glittering skyscrapers in the Middle East to hideaway beach resorts in Africa.
Each project brings something new, whether it's a ground-up build, a careful restoration or a conversion of an established hotel to the Four Seasons brand. Simon takes great pride in working collaboratively with hotel owners to deliver the very best product in each market, delivering exceptional guest experiences, and ensuring that each property's unique attributes and each destination's culture are reflected in everything from guest room design to restaurant concepts.
Incredible properties attract guests, but it's what happens inside that brings the story of Four Seasons to life. Simon views his role, and that of every Four Seasons employee, as that of brand ambassador, exceeding the expectations of each individual guest by delivering the highest levels of personalised service and exclusive experiences.
Simon supports all hotels in the region in this mission, and has a well-earned reputation for developing talent. He's known for helping others reach their full potential by sharing his wealth of experience, acting as a mentor, and providing individualised coaching.
Job Titles:
- PRESS CONTACT
- Director of Public Relations and Communications
Job Titles:
- PRESS CONTACT
- Director of Public Relations and Communications
Job Titles:
- Director of Public Relations
- PRESS CONTACT