NCCN - Key Persons
Hi, I'm Andrew the Managing Director and I have worked within the company for over 20 years. There have been a lot of changes in health and social care over the years but, I'm proud to say that NCCN has always been a leader in the field. Our success is based purely on the excellent people that we employ and the dedication, care and commitment that they give to our Service Users.
The company was started by my Mother, Mary who was a Nurse she is retired now but the values and philosophy that she started the business with are still strong in the Management team's minds. I joined the company after completing my degree in Business Management at Newcastle and then my Post Grad Diploma in HR. I helped with our first major acquisition - Jays Home Care in Pocklington, in 2002 - we still have some staff who transferred from Jays working with us now!
Hi, my name is Bernie and my role at NCCN is Care Coordinator. I began working for NCCN in 2002 as a support worker in the community, gaining experience in all aspects of care from domiciliary care through to more complex care such as supporting individuals who require additional support with the use of machinery for example cough assistance, ventilator, tracheostomy etc. Gaining this knowledge and experience allowed me the opportunity to see the value in giving individuals the options of remaining in their own homes and promoting their independence and dignity in care.
Within my role as Care Coordinator, I support my team of support workers on a daily basis through consistency of rotas, regular supervision and reviews. I work alongside family members, Social Services and other professionals to ensure the highest quality of care is offered to each individual within the service. I believe in having an open and strong communication line with all parties involved so we can continuously review and improve the services offered.
My name is Brendan.
I am committed to supporting the delivery of compassionate care by maintaining a strong financial foundation. With a deep commitment to fiscal responsibility and a keen understanding of the unique financial challenges of the care industry, I contribute to the success of our mission to provide quality care.
I began working for NCCN in July 2023, my role at NCCN is Training Manager.
Health and social care for me is a way of life never just a job. I was first exposed to the care home environment at age 14 when I spent two weeks being showed the ropes as part of work experience. It's simple to say that I was hooked, as I spent the next two years as a voluntary worker, with that same care home giving me my first paid job.
I worked my way up from that moment, having roles that ranged from care assistant in the care home to working as a senior programme worker supporting people living with learning disabilities in a day service.
In 2002 I became a manager working with people living with learning disabilities in a charitable trust organisation. This was challenging and I quickly learned skills that I had not experienced previously such as people management, change management and learning and development. This is where I started to get my thirst for learning and development, having experienced myself what great coaching, mentoring, guidance and training can do to accelerate care to new levels. I wanted to share with others what I had learnt, whilst promoting safe working practices.
In 2007 I took a leap (A scary one for me I must admit) having been encouraged to change my path and follow a dream of working in the learning and development sector on a full-time basis. I had achieved relevant qualifications that led me to work in the apprenticeship sector and later branching into curriculum manager and programme design. I have been fortunate to have delivered and developed some of the most inspiring people to achieve their learning and development goals over the years. This has included apprentices joining the sector after leaving school, through to aspiring managers. This having taken me up and down the country and across a diverse workforce, from health and social care services to training managers in the home office and HMRC!
This year saw me move to NCCN, a company who I had known of for many years. Let's say from the first meeting I was inspired and wanted the role as training manager. My aim is to further embed the learning and development programme and to grow and develop our dedicated team of staff. I love to be a part of a team, supporting people to deliver the very best high-quality care and for me that comes with training, providing the best toolbox of skills to be able to support our service users.
Hi, my name is Courtney my role at NCCN is Care Coordinator, I have now been with NCCN for 2 years. I have 5 years' experience within the care sector, I began working in adult social care in 2019 as a care worker in the community, progressing to a senior care worker, later on I worked in residential care within the specialised dementia care team.
I started in adult social care to make a difference, to put my passion for care in to supporting adults in their own home, maintaining independence and to be able to carry on living in their home.
I have worked in care for over 15 years, firstly as a care worker, I then attended York St John's University and gained my degree in Applied Health and Social Science, during that time I worked in Dementia care settings, acquired brain injuries and Learning disability services. I went on to work for a charity for people with learning disabilities supporting members in the Care Quality Commission Experts by Experience programme.
Hi Everyone, My Name is Emma.
I have worked in the health and social care sector for 9 Years Supporting young adults with challenging behaviour, a wide variety of care needs and a learning disability. I started in this job industry in 2015 when I was 18 and began my journey as a Support Worker with no experience, after 2 years in 2017 I became a senior support worker within the same company. In 2020 I moved on to a new challenge with another service as a senior support worker before becoming successful as a deputy care home manager in 2021.
I choose to have a change in my career path in 2023 when I came on to apply and recently accepted the role as a care coordinator with Meadow Lodge Home Care services to widen my experience within the Health and Social care sector. I look forward to see what the future holds within my role at meadow lodge home care services.
I have my NVQ level 2&3 in health and social care and am currently on with completing my NVQ level 4 in health and social care. I have no children, I love spending time with my family, socialising and going away on sunny holidays.
Hi, I'm Emma am I the Nurse Consultant for NCCN working across the Market Weighton and Selby branches. I have worked here since 2018 and I have loved every minute, NCCN is a very supportive workplace and I work with a fab bunch of people.
After qualifying as a Registered Nurse, I worked in a surgical ward with an attached Nurse Enhanced Unit caring for seriously ill patients with complex needs. Following this, I worked in a Neurological Rehabilitation Centre with people with life-limiting neurological conditions and brain injuries; and as a Clinical Assessor assessing claimants for disability benefits.
My name is Jen, and I am currently working as the Digital Media Officer at NCCN.
My journey with NCCN began in 2004 when I joined as a part-time care worker. During my early years at NCCN, I completed my Level 3 qualification in Adult Health and Social Care. I was promoted to the role of care coordinator. In this new position, I had the opportunity to take on additional responsibilities, such as managing and coordinating care teams and ensuring the smooth running of care services.
However, life took an exciting turn for me when I decided to start a family. I made the difficult decision to step away from my role at NCCN in 2017 to focus on my young family.
I have worked for Meadow Lodge for 22 years
I have worked as an office manager for 12 years, previously I worked in the community for 10 years.
I have seen the business over the years and how Adult social care has changed.
Job Titles:
- Learning Disabilities Coordinator
Hello, I'm Karl I have worked for NCCN since February 2010, as part of the LD team. My role is varied and includes supporting the service manager with assessments and reviews, and writing care plans and risk assessments. I also work with my colleague to coordinate rotas and visit schedules.
Since joining NCCN I have completed my Level 5 Diploma in Leadership in Health and Social Care as well as becoming a mental health first aider and dementia friend's champion.
I am a NAPPI (Non-Abusive Physical and Psychological Intervention) positive behaviour support trainer, delivering this session to both new and existing staff. This is a role I am very passionate about as it promotes the rights of the people we support, by focusing on the positive aspects of their lives.
Hi, my name is Kath Howard and I joined New Concept Care & Nursing earlier this year.
I have worked in the Home Care Sector for the last 21 years, starting out as a carer and working my way up to the level of Assistant Manager at a previous company.
I currently hold the position of Care Coordinator at NCCN, where I am responsible for an excellent team of Care Workers who I am proud to work with; primarily in the Goole area. I provide support to my team via developing rotas, performing supervisions and reviews, and ensuring that clear lines of communication are maintained.
Hi, my name is Kerri I have worked in Elderly adult care for around 24 years from the age of 17. Although I have worked in other roles outside of the care sector working in care gives me a sense of belonging. Over the years I have gained a wealth of knowledge, skills and experience. I have worked in both care homes and domiciliary care, as a carer, senior carer and now in my current position as care coordinator at Meadow lodge home care services. In between all this, I completed my degree in Health well-being and Social Care which I am incredibly proud of.
My role as a coordinator requires me to manage my own team of carers to coordinate care calls for our service users on a daily basis. It also includes liaising with carers, service users and their families as well as other healthcare professionals involved in delivering their care. I am also responsible for taking on any new care packages where possible, carrying out meet and greets building care plans and auditing care plans, MAR charts as well as carrying out reviews and supervision
I have been in my current position at Meadow lodge for around 18 months now. I would love to continue building my career in care and maybe one day work in a managerial role
When I am not at work you may find me running around the streets, running is a passion of mine it's my escape and what keeps me sane. I have also taken up walking. I also have a very busy home to keep with a Husband and 3 grown up children.
Job Titles:
- Recruitment and HR Officer
Job Titles:
- Selby Branch Receptionist
I have worked as a Receptionist at the NCCN Selby branch, for almost 8 years. I am responsible for reception duties, such as meeting and greeting visitors, answering the telephone, directing calls, taking messages, and dealing with general enquiries.
I'm originally from Knottingley but currently live in Eggborough with my wonderful husband Nick and our son Andrew. Nick and I have 5 weddings between us (that's a story for another time).
Job Titles:
- Learning Disabilities Team Manager
- Team Manager
Hi, I'm Marie. My role within New Concept in Care and Nursing is the Service Manager for the Learning Disabilities division. I started my employment with NCCN in November 2023. Although, I'm relatively new to the company and I'm in my first weeks, I feel that I have worked for NCCN for several years as I feel I fit in very well. The team I have met are so friendly, welcoming and between us all we have lots of varied skills and qualifications to make and build a well-established, care and quality focussed team.
I became interested in working in the care sector at a very young age. In fact, I was under the legal age limit of 18 to be able to have a Contract of Employment. As I was very keen to start my career, I therefore decided to work as a Volunteer in a Residential Care Home in Hull, for adults with Physical Disabilities. I would visit the home and support the service users with their daily living skills, join in varied inhouse activities or escort them on day trips and outings of their choice. Whilst doing this, I was able to develop my knowledge and understanding on various physical and mental health disabilities.
In 1995, I was able to sign a Contract of Employment and over the years of working in a Residential Care Home, I was always given the opportunity to flourish and be promoted ‘up the ranks' (so to speak!). The job roles I had where: Support Worker, which then lead to a Team Leader where I managed my own team at the age of 21, Care Services Co-ordinator, then onto Assistant Manager.
Unfortunately, my career came to a stand still as an Assistant Manager. But in January 2014, I was approached and asked if I would consider stepping up into a Service Manager role on an interim basis. The reason for this was because another care home within the Physical Disabilities and Autistic division, located in Nottingham sadly received a negative CQC Inspection and was rated ‘Inadequate'. I was so excited for the development opportunity; I couldn't wait to get stuck in! My skills and knowledge were certainly put to the test as I was asked to step in as a turnaround manager. 6 months later in July 2014, we were re-inspected, and the rating improved to ‘Good'. I then became the Registered Manager for the service and sustained the CQC rating as Good for the remainder of my time with the company.
Over the years I have gained experience through hands on care/ work-based learning, online and face to face training and have successfully achieved Health and Social Care Level 2, 3 and 5 Leadership and Management, A1 Assessor Award, PTLLS Level 3 Award, Diploma in Leadership for Health and Social Care for Children and Young Adults, Diploma in Operations Management, Manual Handling Train the Trainer, and Project Management. I feel that my CPD is very important in keeping up to date with current legislation and I do this by reading various news articles/ newsletters and joining webinars.
Marie Shillito - learning disabilities Team manager
Hi, I'm Marie. My role within New Concept in Care and Nursing is the Service Manager for the Learning Disabilities division. I started my employment with NCCN…
I'm Meg! I work in the Accounts Department at NCCN and have been here since 2013. Previous to that I worked at Hunters in York for 8 years before moving to Market Weighton!
I have completed AAT levels 2 and 3 at York college and I have considered developing my knowledge and skills further by looking into completing my AAT level 4.
Hi, my name is Nicola and my role at NCCN is Care Coordinator. I began working for NCCN in April 2023 before this i was a Rota Co coordinator for Elizabeth Homecare from December 2013. NCCN took over Elizabeth Homecare April 2023.
Job Titles:
- Registered Manager
- Our Registered Manager
Hi, I'm Nikki. I am the registered manager and I have worked for Meadow Lodge Home Care Services for over 17 years.
My journey in health and social care began when I was 16, alongside my college course BTEC National Diploma in Science and Health Studies - I worked as a health care assistant in a care home close to where I lived.
I had a short break away from care when I completed my college course and worked in animal insurance as an accounts administrator, and then as an Operations Manager for a local large vegetable freezing factory - However I didn't feel I was gaining the job satisfaction I had experienced in care - so in 2005 a chance conversation with the local Football Pools collector who advised me a local care home was looking for an experienced account and payroll administrator lead me to apply for a position at Meadow Lodge Care Home in Kellington.
Through work-based learning, I progressed from this position to become the Training and Compliance Officer and in 2010 I moved from the care home to the Domiciliary Care office in Sherburn in Elmet as the HR Manager, finally in 2017 after qualifying in Level 5 Diploma in Health and Social Care an opportunity arose for me to become Registered Manager.
I am actively involved in working with Wakefield Council, NHS and Integrated Partnership Boards as part of a team developing initiatives for better experiences within Health and Social Care.
Over the years my hobbies have ranged from being a qualified British Sub Aqua Club scuba diving instructor to riding horses; now I love to travel and spend time with my family.
Our registered Manager Nikki Prankett, her team of care coordinators and support staff provide personal care to people living in their own homes. We provide a service to older adults, younger disabled adults and people living with dementia or mental health problems. Each package of care is tailored to your needs. We go the ‘extra mile' working with you and your family to effectively assess and understand, how we can support you within your own community. Our friendly and professional staff have the right skills, knowledge and experience to meet your overall goals and outcomes. We seek advice and support from our multi-disciplinary team, and we work closely with our health and social care partners to provide a seamless service to you every day of the week.
Hi, I'm Nik. I'm the Payroll Officer for New Concept Care and Nursing, and I have worked here since 2016. During my time I have developed my knowledge of payroll to a higher level and make sure I keep up to date with the current legislation.
I have worked in finance for over 20 years covering all aspects of accounts and payroll services.
I have previously managed large payrolls but NCCN is the largest payroll I've run and I have really enjoyed the challenge and deadlines that have to be met each week. It can on occasion be quite demanding meeting those deadlines but I always receive help and support from our brilliant finance team.
Job Titles:
- Assessment Team Administrator
I'm Pam and my role is Assessment Team Administrator…
Job Titles:
- Payroll and Accounts Assistant
I'm Stacey and I have worked at NCCN since 2004 as the Secretary PA.
I have 25 years of experience within the administration including an RSA Level 3 and I also have an NCFE Level 2 in Principals of Dementia Care.
I operate the main switchboard on Reception so I am the first person you usually speak to when you call NCCN and who you first meet and greet at our Market Weighton office. I am responsible for overseeing the Recruitment process and pre-employment documentation; arranging staff training and updating records and taking meeting minutes. Throughout my time at NCCN, I have developed my skills and all aspects of my role and I thoroughly enjoy working here with my fellow colleagues.
When I am not at work, I like walking my dogs, keeping fit and socialising with my friends.
Job Titles:
- Registered Manager
- Our Registered Manager
Hi, I'm Sue. I'm the registered manager and have worked for NCCN since 2002 when Jays Home Care was acquired.
I became interested in the health and social care sector when I suddenly needed to provide care for my mother following the sudden and unexpected death of my father, leading to my mother moving in with me and my young family due to her diagnosis of early onset dementia and being unable to live independently. My personal experience sparked my fascination with adult health and social care so I joined a local domiciliary company as a result.
Beginning my career as a support worker in the community gaining experience and knowledge through work-based learning and constantly updating my knowledge through CPD, utilising every opportunity for development and growth. Utilising my skills and knowledge I began taking on more responsibilities such as delivering training and was promoted into more senior roles as a care coordinator, office manager and finally the company registered manager for both branches. Qualifying in the Level 5 Diploma in Health and Social Care, Moving and Handling, Risk Assessments and First Aid Train the Trainer.
I'm incredibly passionate about the company and my role within it. There isn't a typical day at NCCN, I enjoy every aspect of my responsibilities particularly problem solving, I relish the variety of challenges I can be faced with.
Over the years I have met some inspirational and knowledgeable people who I have drawn from to help grow the business alongside my own skill set.
Our registered Manager Sue Walsh, her team of care coordinators and support staff provide personal care to people living in their own homes, including those in supported living.
My name is Tracie and I have worked for Meadow Lodge since 2012 when I joined as a community carer. In May 2017 I furthered my Meadow Lodge career by joining the office team as a coordinator, more recently I accepted the role of Senior Care Coordinator.
I am married to Jonny and I have two children, Jack and Liam, we also have a dog called Max. I enjoy spending time with my family and I like to go shopping.
I love Christmas it's my favourite time of year.
I have worked for meadow lodge for over 8 years. I started my employment with meadow lodge in March 2014 as a community carer working in a few different areas including Castleford, Normanton, Pontefract and Knottingley.
After a few years, I went on to become a field supervisor for the Castleford/Normanton area. I have recently had a job role change to Quality Assessor and no longer work as a carer in the community, Although on a few occasions I have gone out to help cover work, as I still enjoy this side of work.
I started my new job role as Quality Assessor in November 2021.
My duties as Quality Assessor that I am responsible for quality assessment including monitoring and supporting new members as well as existing staff. I carry out individual risk assessments for both carers and clients. I support staff in all aspects of moving and positioning and I have recently completed my moving and positioning train the trainer training. I support staff with any struggles they have such as support with medication and manual handling.
I have 2 A - levels in health and social care which I gained whilst at college.
I Live with my partner, I have 2 children and 2 dogs. I enjoy spending time with my family and socialising, seeing new places and going on holidays.