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We can connect to your pc or phone & walk you thru purchasing, downloading, installing, setup, options & how to use them. We are constantly testing for better, new, interesting & specialty programs... After a windows rebuild all programs you loaded on your pc will be gone. Even if we save them they will not function in the new load of Windows. All your programs must be installed as if it was a new system for your programs to function properly. Word, Excel, Outlook are in Microsoft Office, etc.. are not in windows. They are separate programs. Microsoft Office is NOT part of the operating system & will NOT be loaded unless YOU provide the CD's and legal license & request us to load it. Importing and setup of Outlook, favorites, email addresses is not part of loading the program. Loading your programs & restoring all your data for QuickBooks, Peachtree, networking, printers, importing Outlook, favorites, email addresses, Internet connections, etc.. is NOT included in rebuilding windows...