7 STAR SERVICE

The idea of 7 Star Service came to me on a long, long flight home from Dubai, United Arab Emirates. I had spent more than 2 weeks with the Jumeirah Group at the property's they manage, including the Burj Al Arab, a hotel like none other in the world. You might recognize it. It was designed in the shape of a sail and was built on an island in the Persian Gulf. Nearby is Wild Wadi Water Park and Jumeirah Beach. The height of luxury, it is frequently referred to as a 7 star hotel... When we arrived at the hotel, I was escorted to a beautiful sitting area in the lobby and offered dates and a washcloth for my hands. An associate came to me to tell me about my room and then were escorted upstairs. In our room, which was absolutely beautiful, we were served an exquisite high tea by our very own butler!... Research proves that fans who have a better experience come back for more. How do you lead your team to create those compelling experiences?

Primary location: Littleton United States