CIOPULSE

CIOPulse is designed for CIOs and IT Service Delivery Managers who want to foster a customer-centric culture in IT. Based on Net Promoter principles, CIOPulse collects feedback via support ticket, project and relationship surveys, and gives you the metrics, alerts and insights you need to drive service improvement... A survey, like that built into your ITSM software, or created with Survey Monkey, is just a tool for collecting data. CIOPulse is more than just a data collection tool. It is a comprehensive customer feedback management system. Out of the box CIOPulse provides you with the metrics, feedback, alerts, reports, dashboards and insights needed to act on user feedback and drive service improvement... CIOPulse works with multiple concurrent ITSM/CRM solutions, enabling your other internal and external service providers to use CIOPulse too.