At Stone Strata, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients...
Complaint Handling Policy The purpose of this document is to assist you lodge a formal complaint if you wish to do so and how and when we will respond to your complaint. COMPLAINT MANAGEMENT PROCESS A person wishing to make a complaint may do so in writing to: the staff member they were dealing with.