RESOURCE SOLUTIONS - Key Persons
- Global Marketing Director
As Global Marketing Director, Adam is the strategic lead of Resource Solutions' central Marketing and Talent Marketing & Insights functions, focusing on the development and implementation of new marketing programmes to support our continued international expansion and discipline diversification.
Adam has previously worked for Loveurope and Partners, leading the growth and development of one of the UK's top 50 advertising agencies.
Shay has a wealth of experience within the talent attraction and employer brand space, having also held senior roles at Alexander Mann Solutions, TMP Worldwide, and Havas.
Adam's experience driving commercial success and consulting for some of the world's leading brands will provide a renewed focus on enhancing our client service offering. Adam's leadership will play significant role in the way we help our clients future-proof their workforce.
- CHARTERED ACCOUNTANT
- Company Secretary
Cathy began her career in Finance in 2000 as an Auditor, qualifying as a Chartered Accountant in 2003.
Over the next five years she built her experience in a range of different industries, before moving to the Robert Walters Group in 2006.
She has held a number of positions within the Group, where her primary responsibility has been to support the growth of Resource Solutions, the Group's Recruitment Process Outsourcing (RPO) business, and assist in the management of the UK finance function, including budgeting; the production of management and statutory reporting; taxation; and directly managing her team.
Cathy was promoted to her current role as Global Finance Director for Robert Walters UK & Resource Solutions in 2018. In her new role, Cathy is responsible for finance activity and strategy across the global Resource Solutions business.
- Global Director of Operational Infrastructure
- Head of Operational Infrastructure
Chris joined Resource Solutions as Head of Operational Infrastructure in 2019, with a focus specifically on leveraging our internal operations to deliver outstanding customer satisfaction, business transformation and cost reduction.
Chris has over 20 years' experience in the managed services and outsourcing, his strengths include an ability to identify long term strategic opportunities while leading teams and driving daily performance. In his previous roles at RR Donnelley and St Ives, he instigated strategic innovation, transformation and change programmes leading to new capabilities and new revenue.
Chris heads up Resource Solutions' operational and commercial teams in our service centres strategically located across the globe. He is responsible for improved organisation design and a highly successful lean continuous improvement programme delivering an industry leading experience for our clients and candidates.
- Managing Director
- Managing Director, APAC
David began his career as a futures trader for a US investment bank before relocating from Australia to the UK and taking up a consulting role with Robert Walters in London.
Since 2000, David has worked his way up from recruitment consultant to director and managed businesses in London, Sydney and Hong Kong for the Robert Walters Group.
During this time he had ultimate responsibility for delivery teams that specialised in permanent and contract recruitment services across multiple industry sectors.
In 2011, David was appointed to run Resource Solutions' Asia sales function, based in Singapore. David is responsible for delivering first class RPO and MSP solutions to new and existing clients throughout the Asia Pacific region.
In 2018, David was promoted to Managing Director, responsible for the entire Asia Pacific region.
- Global Director of Business Transformation
Ed joined Resource Solutions as a Business Analyst in 2001 where he was based on-site at a large financial services client. In 2005 Ed moved to Resource Solutions' Implementation team in London where he was responsible for the implementation of all Resource Solutions' recruitment outsourcing services globally.
He provides crucial support and guidance to all stakeholders and clients and is responsible for all governance, compliance, client management and is the escalation point for all implementations. One of his key achievements include managing a global team responsible for the implementation and transition management of all new RPO and MSP solutions, as well as process optimisation across all our clients.
As an MSP Practitioner, Ed has extensive experience in managing multiple projects and technologies globally and has implemented a number of operating models in emerging markets. Ed is passionate about working in a global environment; engaging with different cultures and legislations.
- Director of Innovation
- Innovation Director
As a specialist in Marketing and Communications for recruitment, Faye joined Resource Solutions in 2009 to build both the Marketing and Talent Marketing & Insights functions.
Since then she has consulted with our clients on employer brand, media placement strategies, the use of social media for recruitment and ensures that our clients have access to the widest range of innovative sourcing techniques possible.
Faye has worked for the Robert Walters Group since 2003, looking after marketing activity in APAC from Sydney, then transferring to London to oversee the growing network of Robert Walters EMEA offices.
Faye ensures our clients benefit from truly innovative recruitment outsourcing solutions. Her team monitors consumer trends which shape our recruitment and HR landscape, seeks out disruptive recruitment technology for trial, and challenges our existing processes and service offerings to ensure that our clients are always up to date with the latest thinking. Faye is passionate about keeping track of the fast pace of change in the consumer landscape and challenging our staff and clients to consider ‘what's next'.
- DEPUTY CHIEF EXECUTIVE DIRECTOR
- Director of Business Applications
- in 2007 As Systems Manager
Ian joined Resource Solutions in 2007 as Systems Manager and in 2014 he relocated to Singapore to manage the regional technology solution and in 2016 took on a global role as Head of Business Applications.
Ian has over 12 years' experience in the recruitment technology space within both Agency and RPO/MSP sectors. He has a degree in Information Technology as well as several professional qualifications including Change Management (Practitioner).
Ian has been instrumental in the evolution of talent source, Resource Solutions' proprietary ATS solution, and has delivered multiple client solutions in a professional, consultative and collaborative manner.
Ian works closely with our Innovation team to research and implement new technology solutions and regularly presents insightful and exciting demonstrations on this topic at our client events.
Kirsty joined Resource Solutions from network telecommunications provider, Openreach where she led a team of HR business partners supporting the business and cultural transformation of their delivery teams of over 4,500 employees.
Kirsty has a wealth of experience in human resources and talent management at British Telecommunications giant, BT. When BT acquired mobile network operator EE, Kirsty led the integration of the EE B2B sales force into the BT Group. During Kirsty's tenure BT was ranked on LinkedIn's Top Companies to Work For list in the UK.
As Global HR Director, Kirsty leads a global team developing and implement HR strategies, programmes and policies to drive Resource Solutions' high-performance and values orientated culture. Kirsty leads our efforts to enhance Resource Solutions' cultural transformation to embed the brand's values into the business' recruitment, management, and people development practices globally.
Since joining Resource Solutions in 2018 Kirsty has launched our Smart Working policy globally, deployed an industry-leading maternity policy in the UK, and spearheads Resource Solutions' Diversity and Inclusion agenda.
- Managing Director, EMEA & Americas
Norma joined Resource Solutions in 2007 and has progressed from on-site Account Manager to Managing Director. Prior to Resource Solutions, Norma was Head of Resourcing at Williams Lea. In her current role, Norma is responsible for the delivery of client contracts and managing and executing operational plans to support service delivery and strategy for our clients based in EMEA and the Americas.
Norma works with our Client Service Directors to ensure we offer a consistent framework to our clients. Norma's most notable achievements include developing client relationships and increasing the scope of service and geographies. Under her leadership, one long standing client has grown from a support team of 7 to 70 and continues to expand.
Norma is a commercially minded recruitment professional with experience of managing and developing recruitment strategies across the permanent, temporary, agency, in-house and outsourcing spaces. She is passionate about driving the success of our client contracts and exceeding expectations on deliverables; where she focuses on working in partnership with her clients to build their brand and infrastructure.
- Chief Executive Officer
- Recruitment Consultant for the Banking Operations Contract
Oliver has over 20 years of experience within the recruitment industry, and specifically within the Recruitment Process Outsourcing (RPO) and the Managed Services Provider (MSP) sector.
Oliver joined Robert Walters as a Recruitment Consultant for the Banking Operations Contract team in 1998. By 2004 he had been promoted to Managing Director for contract recruitment, which included the remit for Robert Walters in South Africa. In 2010, Oliver became CEO of Resource Solutions, the Recruitment Process Outsourcing (RPO) business of the Robert Walters Group.
- Chief Legal Officer
- Robert Walters Group As General Counsel
Richard graduated from the University of Surrey with a degree in Sociology and then attended the College of Law, Guildford. After qualifying as a Solicitor in 2000, he spent the early part of his career as a technology lawyer at a leading London law firm, Bird & Bird.
Richard later made the move in-house and worked for several years for communications company Tiscali. In 2005, he joined PartyGaming, an online gaming giant, as Assistant General Counsel with global responsibilities for B2B transactions with blue chip and government partners.
In 2011, Richard joined the Robert Walters Group as General Counsel with responsibility for legal services across the Group, overseeing teams in London, Paris, Singapore, Hong Kong, Tokyo and Sydney. He also served as Chief of Staff for Resource Solutions and worked on the delivery of HR, IT and Finance to Resource Solutions from the Group. Richard was appointed Chief Legal Officer to the Group in 2016. He has considerable experience in complex international outsourcing transactions, employment and commercial law.
- Managing Director, EMEA & Americas
- Managing Director, Sales
Simon is a graduate of the London School of Economics with over 25 years' experience in designing and delivering RPO services. During his career he has worked with many of the world's leading organisations in investment and retail banking, investment management, technology, telecomms, pharma & healthcare and internet-driven businesses.
Simon's expertise in the investment banking sector has allowed him to work with clients such as Goldman Sachs, Bank of America/Merrill Lynch, Morgan Stanley, UBS, Citi, JPMorgan, RBS GBM, Northern Trust and Standard Bank. Simon was also a Director in the HR Transformation practice at Deloitte, managing and delivering a range of HR consultancy projects.
In 2012, Simon established Resource Solutions in Asia and over the last few years has seen the business grow so that it now delivers solutions to clients in Singapore, India, China, Japan, Hong Kong, Korea, Malaysia, Taiwan, Thailand, Indonesia, Vietnam, Australia and New Zealand.
In 2016, Simon accepted a Human Resources Magazine HR Vendor of the Year Award for Best Recruitment Process Outsourcing Partner. Simon is passionate about utilising the latest innovations in technology to improve candidate experience.