QUEUE MANAGEMENT - Key Persons
An IT professional with over 20 years of experience delivering customer-centric products and services for Fortune 500 companies, including Microsoft and Starbucks, Ben has overseen the design and implementation of multiple data-driven applications for SMB and Enterprise organizations using the latest in cloud, data, and cybersecurity technologies. A passionate technologist that enjoys creating simple solutions to complex problems, his expertise includes business analysis, IT infrastructure, data architecture, cloud DevOps, and data visualization. Ben is a certified software engineer with extensive background in Python, JavaScript and Perl.
As a board-certified emergency physician, Joe is passionate about improving the patient experience through timely and efficient care. He has more than 20 years of experience as a medical director, department chair, and consultant, with proven ability in turning around emergency departments, redesigning hospital processes, and improving patient flow. Certified in Lean, Joe is a graduate of the Johns Hopkins Carey Business School and Rutgers Robert Wood Johnson Medical School.
Job Titles:
- Chief Analytics Officer
- Physician
Mark is a skilled physician executive with extensive experience in lean-based healthcare facility design and queuing-based mathematical flow modeling for optimizing physician and nurse staffing. His passion lies in putting theory into practice through data-driven modeling.