UNIDESK

We truly believe that UniDesk is the pathway to effective service management… for Education by Education... UniDesk is an ITIL based Service Improvement solution specifically designed for Higher and Further Education which is based on the TOPdesk software. Implementation of IT Infrastructure Library (ITIL) Framework via UniDesk aims to harmonise and improve service processes, and ultimately lead to a more mature and business focussed management of services. The UniDesk membership is based on mutual trust and support, is a not-for-profit arrangement and is not provided to any member institution on a commercial basis. Being a UniDesk member institution has significant value, from shared best practice based on ITIL standards, to community-driven changes to functionality. The UniDesk service is supported and managed by HEFESTIS for all members... The value realised by our members from being part of the UniDesk service is much greater than the functionality delivered from the modules on..

Primary location: United Kingdom