HOMESERVE FURNITURE REPAIRS - Key Persons
Adam Whitlock, our Fleet Manager, brings experience within the automotive industry to keep our technicians on the road. He has been evolving the department through many challenges, and strives to improve himself and the company. Adam is a proud member of the Emmiera Group, and has been working towards greatness with us for the past 6 years. He has a strong interest in technology, music, and making strange sounds with the guitar.
Job Titles:
- National Sales and Account Manager
Charlotte has over 20 years experience within the furniture industry. Background includes call centre management, route optimisation, customer service and sales and account management. Charlotte is hardworking and a highly motivated manager of client relationships. An accomplished communicator with excellent interpersonal skills to ensure the highest level of customer service is provided. In her spare time Charlotte enjoys spending time with her family and loves a good spin class.
Job Titles:
- Compliance and Underwriting Manager
- Financial Services Expert With a 15 - Year History at the Emmiera Group
Chris Whelan, a financial services expert with a 15-year history at the Emmiera Group, has a diverse background including retail and risk management, quality assurance, and underwriting. As the responsible person under the Financial Conduct Authority (FCA), Chris ensures the company meets stringent regulatory standards. His focus on tailored solutions and customer service has been pivotal for the company. Outside of work, Chris is a devoted father of two who enjoys rugby and golf, reflecting his love for challenges both professionally and personally.
Craig Guy, with over 12 years at the Emmiera Group, formally from an engineering background, moved into upholstery as a career change 18 years ago. As a furniture technician out on the road and leading from the front, he was always willing to lend a helping hand to colleagues and share his experience and knowledge in best practices. In 2016, he transferred to the Emmiera Group Head Office team to continue providing his technical expertise and support to his fellow Emmiera team members, both out on the road and in the office.
Job Titles:
- Marketing and Training Director
Craig Hart, our Sales Director at the Emmiera Group, brings three decades of furniture industry expertise to our team. His background spans retail management, operations, customer service, quality assurance, and buying, all of which drive his dedication to exceptional customer service and personalised solutions. In addition to his professional pursuits, Craig is a proud parent of three and enjoys the challenge of mastering the game of golf.
Emma Gowland, our Financial Controller at the Emmiera Group, joined the team in October 2022 bringing with her more than 15 years experience in finance. Emma is passionate about her work and continues to make improvements to accounting processes and procedures.
Ian Turner - has been a part of the Emmiera Group for 15 years, starting his journey as a furniture technician on the road, gaining valuable on-the-job experience, and leading by example. Over the last 5 years, Ian has overseen the commercial upholstery teams and has now settled into his current role as Technical Manager & Trainer. Ian has developed a wealth of knowledge and skills from working on the front lines and in operations management. Nowadays, he provides essential technical support and training to our technicians out on the road. When not at work, Ian enjoys spending time at the local pub with his partner, Lyndsey, and is a dedicated boxing and fitness enthusiast, even coaching both amateur and professional boxers
James Lane is a dynamic and visionary CEO known for his passion in building high-achieving, passionate teams and improving processes and systems. He emphasises working on the business to empower teams and drive growth. In his personal life, James is a loving and dedicated father to three daughters, valuing quality time with them. He also has a strong passion for Aston Villa, actively supporting the football club, even sponsoring them in 2022, and socialising with friends, family, and business partners at matches.
Jason Grinnall, has been at the Emmiera Group since 2008, and is known for building lasting, trust-based client relationships and delivering on promises. Committed to continual improvement and customer satisfaction, Jason goes the extra mile to enrich the client experience. Outside work, he's a devoted husband and father, focused on making the most of family time. Jason's leisure activities include golf and watching UFC, activities that reflect his dedication and passion. His life balances professional commitment, family love, and personal interests, making it both successful and fulfilling.
Mark Hooper, Public customer Manager, embarked on his journey in the furniture industry at a young age. At 16, he left school and began by learning the art of upholstery during his one-year tenure at Walker and Homer Furniture.
Mark's career then took him to Pieff Furniture LTD, where he spent two years working on projects for prestigious retailers such as Harrods and John Lewis. He continued to refine his skills over the next four years at Oldbury Furnishings.
His journey through the furniture industry reached an impressive milestone at Ultra Furniture LTD, where Mark served as an Upholsterer for 27 years. In September 2014, he joined the Emmiera Group, as a Public Customer Manager, bringing his wealth of experience and dedication to his current role.
Neville joined the Emmiera Group approx. 12 months ago to be part of its development and growth, adding his 43 years of Upholstery, Furniture knowledge and experience to the team.
Neville has held many roles in the industry from production to design/development, to service, to running his own company for over a decade and then to senior management roles for high profile industry leading organisations.
A seasoned Business Process Manager with over 25 years of experience, Suzanne is a front-runner in the realm of customer service management and process optimization. Her expertise lies in streamlining operations, managing contact centers, and fostering people development whilst increasing customer satisfaction.