OLD FRIENDS CARE - Key Persons
Job Titles:
- Compliance and Strategic Support Officer
Amy joined the Old Friends Care team in 2019 after leaving her Customer Service role after 4 years. Amy has an impressive academic background, with a First-Class BA Hons Degree in Criminology and she is currently completing her MSc in Crime Science, Intelligence and Investigations.
Job Titles:
- Strategic Support and Compliance Manager
Amy began her Old Friends Care journey as a Carer in 2012 and spent several years delivering high standards of care. In 2019, a new role was developed, and Amy was promoted to be a Community Mentor.
Job Titles:
- Community Support Officer
Claire is a valued and experience member of our Out of Hours Support Team; Claire has worked for Old Friends Care for several years and was promoted in 2016. Claire has many years' experience in dealing with emergency scenarios and queries whilst providing Out of Hours Support.
Job Titles:
- Community Support Officer
- Member of Our Out of Hours Support Team
As our most experienced member of our Out of Hours Support Team, Donna is equipped entirely to deal with any situation, complex query or emergency scenario whilst our Office is closed.
Job Titles:
- Community Support Officer
- Member of Our Out of Hours Support Team
Faye is also a member of our Out of Hours Support Team; she is available to help you with any immediate issues whilst the office is closed, and she is fully equipped to deal with complex emergencies. Faye is a trained Risk Assessor and she has her NVQ Level 2, she is passionate about delivering safe and suitable care to all. Faye will visit you regularly to ensure that you are happy with your care and that we have met your expectations during your time with us.
Faye recently re-joined Old Friends Care as our Community Support Officer. Faye oversees all of our Annual Reviews so she will be visiting you once a year to discuss your care package and our services.
Helena is the Owner, Managing Director and establisher of Old Friends Care Ltd. As a family run business, Helena is proud to say that Old Friends Care remains an independent care provider in Redditch.
Helena was a Registered General Nurse for 15 years and worked her way towards becoming a Nursing Sister at the Alexandra Hospital in Redditch. During her years at the Hospital, Helena dedicated much of her time to the care and rehabilitation of elderly people. This passion is what inspired Helena to leave her Nursing Career behind and establish Old Friends Care as a business in 1994.
Job Titles:
- Community Support Officer
In 2012, Jenny joined Old Friends Care as a Carer and worked in this role for several years. After a short period away, Jenny returned to Old Friends Care in 2020 as an Out of Hours Community Support Officer.
Helena's Husband, Kevin has always taken an interest in the progression of Old Friends Care but following his retirement he joined the company as a Director in order to take a more active role in the business.
As our newest recruit, Rachael has enjoyed her transition into the Old Friends Care Management team after many years of experience in customer service. Rachael joined the company in 2020 and she is responsible for coordinating all of your visits across Redditch.
Job Titles:
- Care Co - Ordinator
- Member of Our Out of Hours Support Team
Rhiannon joined Old Friends Care as a Carer in 2014, she had no experience of care and was looking for a career change. Rhiannon coordinates care across Redditch, she plans all of our Carers rotas and regularly liaises with her staff and Service Users to ensure their satisfaction.
Sam worked as a Carer for Old Friends Care for 7 years before becoming a Supervisor in 2017. Sam excelled in this role and was quickly appointed as the Deputy Manager following her excellent adaption to her office-based role.
Job Titles:
- Supervisor
- Training Officer
Sarann was promoted to Supervisor in 2014, two years after she started working as a Carer for Old Friends Care. Sarann has extensive experience in providing domiciliary care across Redditch and worked her way through the company alongside completing relevant qualifications in order to become our Training Officer.
With a BSc Mathematics Degree and an EDI Employment Qualification, Stuart is responsible for overseeing all payroll queries and managing the monthly task of ensuring all wages are correct.
Viv joined Old Friends Care in 2009 as a Carer, having never worked in care before and looking for a complete career change. Viv excelled in her role, she quickly worked her way up the ranks and was promoted to Manager within 3 years of working at Old Friends Care.