COLLYERS - Key Persons


Alan Carter

Job Titles:
  • Claims Manager
Alan is the claims manager at Collyers, celebrating 40 years with the company in 2010. His vast experience ranges from claims management to cargo surveying and heading up various company projects in the London office. His diverse knowledge of freight liability and cargo matters is complimented by his experience with managing accounts involving household relocations, antiques and fine art. Alan also assists with the development of new business, systems, and procedures. A keen follower of most sports particularly rugby and cricket he continues to play competitive badminton

Andrew James

Andrew has worked in the marine insurance market for over 35 years. Starting his career in the claims and recovery area of a major global broking house. He rose to director level within that organisation. He has worked in Hong Kong for a major global loss adjuster and in Antwerp and London as Managing Director of a leading claims and recovery company. Specialising, originally, in recoveries/subrogation, his work took him to many of the major insurance markets in the World.

Emmanuelle Diaz

Emmanuelle obtained her Spanish degree in 1999 at Aix-en-Provence University and had over five years experience in handling medical and motor claims with International insurers before joining Collyers at the beginning of 2007. Currently she is handling claims involving both freight logistics and international relocations where her fluency in English, French and Spanish has become highly valued. Outside of work, Emmanuelle likes to paint in water colours.

Gintare Trumpaite

Gintare joined Collyers in October 2021 having previously worked in retail. Upon joining the company as a Junior Claims Handler, Gintare was trained to handle legal liability goods in transit claims on behalf of a pallet network under RHA conditions and the CMR convention. In addition, Gintare also studies law at the Open University, having so far completed modules relating to areas of contract and tort. Gintare explains ˜I believe that working while studying allows me to explore a different area, such as logistics insurance, and gain a better insight into how the law relates to the practical world of freight movement.

Hugo Alves Jr.

Hugo, a native Portuguese, moved to the USA and after obtaining undergraduate degree in Business Management (corporate finance) settled with his family in the UK in 2009. After working in the corporate finance industry he joined Collyers 2011 where he has applied his skills to claims recoveries and loss adjusting specialising in perishable cargo. He currently manages the accounts of two of the UK's largest supermarkets. Born Hugo Batista Alves, Hugo is the son of one of our senior cargo surveyors. Hugo Jr. is following in his father's footsteps. Hugo studied economics at Portsmouth university and joined Collyers / Collyers Fresh in August 2023.

Ian McLelland

Job Titles:
  • Member of the Executives Team
Having gained freight liability claims experience as an insurer, broker and loss adjuster, Ian joined Collyers in 1981 and has risen steadily through the ranks, becoming a director in 1992 and managing director in 2000, serving until 2016. His technical knowledge and ability to manage expectations and deliver solutions is widely recognised. Always looking to broaden his horizons, Ian is presently studying French and has a keen in interest in all aspects of the martial arts.

Irmina Hughes

Irmina worked for a global insurer for 15 years. For seven years she examined claims arising from Commercial Property/Combined Policies; for eight further years she concentrated on marine losses that included cargo, freight liability, port and terminals, project cargo, GA, FAS (Jewellers' Block, Cash in Transit, auction houses). She is bilingual (English/Polish) and is currently CertCII studying towards DipCII.

John Bigwood

Job Titles:
  • Member of the Executives Team
John took over the firm in the early '70s, redirecting it from personal lines servicing into the transportation industry. His perspective then, as now; the partnership of youthful enthusiasm and innovation, with the matured values well proven in the 1939 firm. These, he maintains are still our drivers to capture creative opportunities, whatever the economic climate. Business volumes were never this firms target but rather, much rather, the participation with the ambitions of dynamic businesses and their personnel. Achieving solutions is, he says, always a people to people matter and he finds a real buzz in it still.

Lauren Clark

Lauren completed her Photography, Sociology & Film Studies A-Level qualifications in March of 2020. After finishing college, she worked in the retail industry as a customer assistant for a large UK supermarket. In August of 2023, Lauren joined Collyers as a Junior Claims handler, where she handles claims in respect of the legal liability goods in transit under RHA conditions and CMR convention. Lauren is continuing to expand her knowledge and develop skills in this area of insurance.

Manju Karakkat

Manju completed her graduation in health and science from Rajiv Gandhi University of Indian in the year 2016. Since then, amongst other things, Manju carried out work experience in India as a clinical practitioner and moved to UK and worked as a clinical staff for 4 years . Since joining Collyer ™s in October 2022 as a Claims Handler , Manju has continued to, rapidly, develop her skills and knowledge in the claims area.

Mark Dieter

Mark joined Collyers in 2013 and deals with large claims arising from logistics contracts particularly those involving ocean freight. He is ACII qualified and is a Chartered Insurer. Mark obtained an LLB (hons) law degree and an LLM master of laws degree in maritime law from Cardiff University and has passed the New York Bar. He has worked for P&I Club managers for over 15 years latterly as Claims Manager and has also worked at two specialist shipping and commercial law practices.

Megha Jadhav

Megha has worked in Liner Shipping and Insurance industry for 10 years having expertise in Container and Multimodal trade. Her experience includes handling marine and freight liability claims and recoveries across the globe. Megha has an excellent track record of handling complex claims including General Average. She also has experience of taking cases to the court jurisdictions of England and Europe. Meghas' practical experience of handling legal & claims matters in the largest shipping companies in the World along with the legal knowledge gained from LLM, and Commercial knowledge from P.G Dip in Shipping Management means that she has a keenly developed understanding of effectively managing claims and recoveries. Impressively, Megha has a Masters in Maritime Law from City University, London, completed P.G. Dip in Shipping Management from Narottam Morarjee Institute of Shipping Management, Mumbai, India and Bachelors in Economics from Mumbai University.

Neil Slinn

After being with Collyers for most of his working career, Neil now specialises in complex goods in transit legal liability claims and all types of marine cargo and commodity claims shipped by land, sea and air. His clients include insurers and logistic providers, in respect of major losses.

Shirley Turner

After reading Psychology at the University of Cape Town, Shirley started her insurance career in the late 1980s. She progressed to heading up training and new business initiatives before promotion to an office management role in her homeland. After moving to the UK Shirley joined Collyers in 2006 and currently plays a key role in the management of high volume claim intensive accounts. She has a black belt in Goju Ryu karate.

Stan Greenacre

Job Titles:
  • Member of the Executives Team
Stan graduated in 1997 with 1st Class Honours in Pharmacology. He pursued his passion for high level research and analysis presenting his work across Europe and North America and publishing in several Scientific Journals. After obtaining his PhD he brought his analytical and problem solving skills to Collyers in 2002 to manage the Group's operations, being appointed director in 2005 and managing director in 2016. He helped amalgamate separate parts of the business and now oversees finance, operations and strategy.

Teresa Jambur

Teresa Jambur completed her Master's degree at the Faculty of International and Political Studies of the Jagiellonian University, in Cracow, Poland in 2006. Since then she carried out work experience in Spain and has, since moving to the UK, developed professionally in customer focused roles in event management and within the aviation and insurance industries. Since joining Collyers at the beginning of 2013 she has been handling claims involving both freight logistics and international relocations where her fluency in English, Polish and Spanish has become highly valued. Currently she is handling liability claims from first advice to settlement in accordance with national and international Conditions of Carriage (RHA, CMR). She is also attending regular industry seminars on the subjects including freight liability issues in many different jurisdictions and other aspects related to the Marine insurance.

Wim Swiggers

Wim obtained his Master's degree in Law from the University of Antwerp, with a specialization in Maritime Law.He started his professional career in the maritime,legal and insurance field, with the Lloyds Agent in Antwerp. In Antwerp he also held positions with a cargo recovery agent, including its survey outfit, and as a Senior Claims Handler at AON (Marine) Risk Solutions. Upon travelling, Wim remained active in the Marine insurance field by working with 2 P&I Correspondents, respectively based in Marseille, France, and Singapore, the SKULD P&I Club, Hamburg, Germany, and a Shipowner based out of Bangkok, Thailand.