PIPKINS

• 62012 - Business and domestic software development

Pipkins' solutions are state-of-the-art, featuring a single database, our own proprietary forecasting algorithm, and unrivaled flexibility... Pipkins, Inc. was formed from the creative energy and vision of James Pipkins, Ph.D., a former plasma physicist with a degree in Electrical Engineering and Ph.D. from Rensselaer Polytechnic Institute. While employed at McDonnell Douglas Astronautics Division, Dr. Pipkins developed a keen interest in Workforce Scheduling and began designing solutions on his personal computer. After devoting almost a year to developing a Workforce Management software package for contact centers, he applied the problem-solving approach of a physicist to the nuances of workforce scheduling to accommodate variables found in the work place. Dr. Pipkins left McDonnell Douglas to found his workforce management (WFM) company in 1982. During this time, British Telecom (BT) wanted to mechanize its scheduling system for operator services in more than 200 locations. Dr...

Also known as: PIPKINS (UK) LIMITED, Pipkins, Inc.

Registration numbers: 02448318 (CH)

Primary location: O Fallon United States