ENHANCED - Key Persons
Abi has a background in website development & marketing and is passionate about creating captivating content whilst supporting business growth through marketing strategies.
In her spare time, Abi enjoys playing video games with friends. You can often find her down the beach, longboarding along the promenade.
Adam started his IT career in 2018. Prior to working for Enhanced, he worked for local businesses and global MSP's, delivering support, projects and solutions. Most recently Adam worked in the defence industry which spiked a professional interest in cybersecurity.
Outside of IT Adam enjoys camping, cooking and socialising with friends and family as much as he can.
Alex joined Enhanced in January 2016 as Marketing Assistant.
Alex co-ordinates all marketing activity and manages our social media channels, campaigns, website and content.
One of Enhanced's longest serving people, his responsibilities lie in programming/development, second line support, consultancy, project management, and occasional training. Main past-times include cycling round quiet country lanes, working on the garden, Formula 1 and digital photography.
Job Titles:
- Principal Cloud Architect / Sales & Marketing
Andy joined Enhanced in Jan 2024 as Head of Projects. Andy has been working for MSPs and Microsoft Partners for many years, delivering a variety of projects to customers and managing technical teams.
When not working, Andy enjoys cycling with a bit of swimming and running as well. He has also completed a number of half-Ironman events and cycled from Lands End to John O'Groats in 2022, raising money for various charities.
Job Titles:
- Infrastructure Systems Engineer
Anthony joined Enhanced in August 2020 as Infrastructure Support Engineer.
His favourite part of the job is getting to help people out and make their lives a little easier. Anthony loves anything Gaming or Science-y related.
Job Titles:
- Infrastructure Support Engineer
Throughout his time as an Infrastructure Support Engineer, Ashley has worked with small IT teams as well as for global corporate MSPs. This has allowed Ashley to understand both small and complex issues and resolve them accordingly.
Ashley enjoys spending time with his family, walking, cycling, swimming and has started learning the fine art of golf.
Bella has always been numbers mad and jumped into a finance department straight from school in 2015.
When she's not balancing books, Bella loves to take long walks & talks with friends and spending time making her house a home.
Job Titles:
- Member of the Business Solutions Team
- Solutions Consultant
Candice joined Enhanced in June 2021 as a Solutions Consultant after pursuing a change in career. With 15 years of experience within the Finance industry, Candice's experience enables her to understand our client's needs from the user's point of view.
In her spare time, Candice loves going to the gym, paddle boarding and exploring new places.
Job Titles:
- Infrastructure Project Manager
Carl joined Enhanced in July 2019 as Infrastructure Support Manager.
Carl began his career in IT in 2008 and has held various roles from 1st to 3rd line as well as Technical Consultant and Senior Engineer for Europe's professional golf tours.
When not working, Carl loves spending time with his wife and son while other interests include, gardening, baking and running.
Job Titles:
- Senior Infrastructure Support Engineer
David joined Enhanced in January 2012.
David Has worked in IT for over 15 years, When he's not spending time with his family, he enjoys swimming, indoor bowls, walking and sitting in the sunshine.
Debbie is responsible for purchasing and general administration within the company.
As well as being a qualified hairdresser, she previously worked for 13 years in personnel for a multi-national corporation. Married with a daughter, Debbie enjoys shopping.
Job Titles:
- Administrator
- Receptionist
Dionne's previous roles have been in credit control and as a senior administrator for a number of years working for a high court enforcement office.
Dionne's hobbies and interests are spending time with her friends and family and partner, shopping and socialising.
Job Titles:
- Infrastructure Support Engineer
Dylan joined Enhanced in May 2023 as an apprentice Infrastructure Support Engineer, previously partaking in courses involving Media Studies and Sports.
Outside of work, Dylan enjoys spending time with family and friends. Enjoying all sports, Dylan is very active but is a huge football fan.
Outside of work, Edd is a family man with an active and busy life, although when he has time also a keen Carp Angler and avid sports fan.
Emma started her working life at a local Engineering company and after 11 years and on completion of her Business Studies degree, decided on a career change. She left to work at JP Morgan Chase where she worked as a Senior Technical Help Desk Analyst before moving into Problem Management. Whilst at JPM she was outsourced to IBM Professional Services.
Following a career break to raise her two lively boys, Emma returned to work and started at Enhanced in a Marketing role for 5 years before moving onto Client Support.
George graduated from Bournemouth University in 2014 with a degree in Network Systems Management. George worked in internal IT and MSP roles before joining Enhanced in 2023 as an infrastructure engineer.
James is motivated by his desire to deliver exceptional customer service and has a passion for ensuring Enhanced can provide best in class technologies to help support business growth.
He has a keen interest in sports and can often be found out on the golf course. As a football fan, he likes nothing more than getting to a game or supporting his favourite team, Man United.
Job Titles:
- Chief Financial Officer
- Director
Has worked in many sectors, from the leisure industry before finally making the move into finance. During this time he studied business management before joining Enhanced in 2001, initially in software training.
Job Titles:
- Senior Client Relationship Manager
Jonathan joined Enhanced in 2011 and has spent his career to date, in a variety of IT roles. He looks after a large number of our infrastructure clients, is involved in the day-to-day running of the infrastructure department and is also a Microsoft Certified Solutions Associate.
Interests include playing guitar, gaming and spending time with his wife and daughter.
Jonathan joined Enhanced in September 2021 as Head of Engineering and progressed to the Head of Infrastructure in July 2022.
Jonathan began his career in 1995 working for various companies including Exxon Mobil and the UK Government as a technical consultant and project manager.
While not working, Jonathan loves spending time with his wife and three children while other interests include playing guitar and piano, electronics design and designing home automation systems.
Job Titles:
- Infrastructure Support Engineer
Jordan started his career with an apprenticeship at a local MSP and progressed to on-site-based roles. Gaining a wide range of knowledge of different technologies throughout his career, Jordan has over 7 years of experience in support roles up his sleeve.
In his spare time, Jordan can be found gaming or working on his race car.
Job Titles:
- Infrastructure Support Manager
Josh started his career with college and an apprenticeship, leading to a wide range of knowledge around basic and more complex fixes, growing over time with 10 years of experience in IT.
In his spare time, Josh is a dedicated long-term gamer and has been known to be a bit of a bookworm and geek.
Job Titles:
- Infrastructure Service Delivery Manager
Josie joined Enhanced in June 2019 as Customer Experience Manager. With 12 years previous experience in Business Solutions and Client Services, she is eager to support and advance our commitment to provide industry-leading customer experiences.
Josie is married and has one son, a two year old walking, talking whirlwind. She is enthusiastic about history and regularly explores heritage sites across the UK and has toured the battlefields in Europe.
Job Titles:
- Infrastructure Support Engineer
Kieran started his IT career working onsite at a veterinary hospital back in 2018, before this he worked in retail for over 15 years. Kieran studied Computer Electronics and Software at College and from a young age has always had a screwdriver in his hand, taking apart computers and all things electrical.
Laura has completed her Postgraduate CIPD Diploma in Personnel & Development which enables her to focus on the development of staff and make sure we are attracting the best talent to join Enhanced. Laura is passionate about continually developing her skills and experience whilst working in a varied HR role.
In her spare time, Laura loves to spend time with her husband, friends and family, enjoys cooking and loves to go on holiday.
A brummie lass who moved south in 2004 with her two children. Lena's role involves maintaining the general and subsidiary ledgers and managing cash control. She also oversees the preparation of financial statements, invoices, contracts etc as required.
Lena has gained MAAT status, having achieved her Level 4 Diploma in Professional Accounting.
Lena enjoys spending time with her family, but can also be seen in Bournemouth letting her hair down refusing to grow old gracefully.
Job Titles:
- Sales Executive
- Senior Client Relationship Manager
Lewis is an experienced sales executive with a decade of experience working for major IT solutions providers. With a strong technical understanding he can consult businesses on how to better utilise IT investment to meet key business goals.
In his spare time, he enjoys cooking for his family and has a passion for music.
Job Titles:
- Internal Sales Representative
Luke has always had an interest in business and technology. He decided to combine the two after finishing his degree at Bournemouth University by joining the Enhanced team in October 2022.
In his spare time, Luke enjoys gaming, building Lego and watching the F1 with friends.
Job Titles:
- Senior Infrastructure Support Engineer
Matt joined Enhanced with expertise in Microsoft 365 and cyber security. He loves the day to day challenge and reward from solving technical issues.
Job Titles:
- Member of the Business Solutions Team
- Head of Business Solutions
- Head of Solutions
As Head of Business Solutions, Mike leads the team in providing quality software applications, systems integration and custom offerings to support clients with business efficiencies, automation and growth. Mike oversees the full lifecycle of project management, including delivery and implementation of software configuration, training, custom development and systems integration. In addition, Mike oversees the larger, more complex projects and key clients.
With extensive experience in support, consultancy and sales, Mike brings real solutions delivery experience to guide the team.
Mike is married with two children and in his spare time likes to workout, go kayaking and cooking for friends and family.
Job Titles:
- Senior Infrastructure Engineer
Nigel graduated from Bournemouth University in 2006 with a BSc (Hons) degree in Business Communication Systems. During his placement year, Nigel worked as a network engineer, and joined Enhanced in July 2010 as a Helpdesk Engineer.
He is enjoying working with like minded people and helping customers. As a farmer's son, he still enjoys spending his spare time helping out on the farm and with his wife and children.
Job Titles:
- Client Relationship Manager
- Engineer for Multiple Global MSPs
Oliver has worked as an IT Service Desk Engineer for multiple global MSPs. His experience with working on the technology will be key when helping you make decisions and more importantly avoid potential issues.
In his spare time, Oliver enjoys playing football, going on beach walks and weekends away.
Responsible for the day to day management of the Business Solutions Support department. Paul has an NVQ in Business Administration and is AAT qualified.
His hobbies are spending time with his young family, ballroom dancing and socialising. You will often hear Paul singing his way through the day.
Job Titles:
- Solutions Technical Manager
Responsible for implementing business software solutions in an accurate and timely manner. This role also includes taking a customers business needs and mapping them out into logical computer lead processes.
Phil previously worked within the manufacturing sector for a local electrical/electronics company for over 10 years in many different capacities from production through to material management. Joined Enhanced in November 1998 and has worn various different hats including support, training and account management.
His hobbies are mostly anything sport related and following Yeovil Town FC.
Job Titles:
- Infrastructure Systems Engineer
Sam joined the Enhanced team as an expert in proactive system management. His goal is to make things work better and more efficiently, whether it's more accurate monitoring, automation to make repetitive tasks easier or identifying areas of improvement.
Job Titles:
- Infrastructure Support Engineer
Sean has worked for large, international media companies and local MSPs over the past 20 years, providing IT support to magazines like Whatcar? and Autocar.
In his spare time, Sean enjoys spending time with his family & friends and going to music events.
Job Titles:
- Solutions Support Consultant
Shamya joined Enhanced following 7 years of working in the IT industry. In addition to holding a BSc degree in Information Technology Management for Business, she has more recently earned a UI/UX certification.
One of the founders of Enhanced in 1994, starting out as a Network Engineer. He then went into Sales & Operations in the late 90s and is unique in that he has actually experienced virtually every role in the company, hence in 2007 was appointed Managing Director.
Always been very sporty, ex semi-professional footballer and has run a 2:45 marathon. In 2013 he completed a stage of the Tour de France for charity including the legendary climb of l'Alpe d'Huez.
Thomas joined Enhanced in May 2022 as an Infrastructure Projects Engineer. Thomas started his IT career through an Apprenticeship and has worked closely with key figures in multi-national corporations.
Away from the office, Thomas likes to support Chelsea FC and keeps up to date with most sports!
Job Titles:
- Solutions Support Consultant
Tiina started her career as an ERP software consultant in Estonia. She decided to take a break after five years in the business to do some travelling and found the UK to be a wonderful place to settle down in. Tiina has worked with a few different software packages and is AAT Level 2 trained.
In her spare time she enjoys anything even remotely related to dancing, going to live music gigs, spending time with friends and family and exploring England's vast countryside.