CLAIMS - Key Persons


Alex Wojcik

Alex Wojcik joined BBCG in November 2016 as a Claims Adjuster, based out of the company's Toronto office. His focus is on handling claims for both contract surety and fidelity bonds. Alex manages small to medium sized claims, with particular focus on employee dishonesty claims associated with various commercial crimes policies. Since joining BBCG, he continues to gain valuable experience working alongside Senior Adjusters at the company. Alex holds a B.A. from Western University and is currently completing the Chartered Insurance Professional program within the Insurance Institute of Canada. He is a member of the Insurance Institute of Canada as well as the American Bar Association.

André Soucisse

Job Titles:
  • Vice President, Business Development
André has been a member of the ClaimsPro/IndemniPro team since 2016. He began his career as a claims examiner for an international insurer in 1975, before spending 30+ years in the brokerage industry. André was an account manager with a national broker before joining an international broker's Risk Management Department. He was promoted to manager of its sales team. After his time in the brokerage industry, André entered the claims industry with an international independent adjusting firm. André holds a Certificate in Risk Management from McGill University, as well as a Aon Senior Management Certificate from INSEAD University, Fontainebleau, France. He has a CIP designation from the Insurance Institute of Canada. André is based out of our Montreal Office.

Arthur D. Goguen

Job Titles:
  • CFE - Managing Director
  • Founding Partner of BBCG
Art Goguen is a founding partner of BBCG and is based in the Toronto office. He specializes in Fidelity bond claims with concentration in complex financial institution bond claims, surety bond claims, financial guarantee bond claims and trade credit insurance claims. Prior to forming BBCG in 1997, Art worked for 15 years as a Bond Claims Adjuster for a major insurer and a leading insurance claims adjusting firm. He is a frequent speaker on fidelity, surety and risk management topics to corporate groups and industry associations, including the American Bar Association and the Insurance Institutes of Ontario, Manitoba and Saskatchewan. Art is a graduate in Business Administration from the University of New Brunswick, a Certified Fraud Examiner and an Associate of the Insurance Institute of Canada.

Brad Moore

Job Titles:
  • Director, Business Development
  • Director of Business Development, Western Canada
With over 25 years of experience managing companies in leadership roles, Brad is an accomplished professional who possesses a skill set focused on business development, product development, commercialization, manufacturing, and software development. Having first joined the ClaimsPro team as an adjuster in 2016, Brad further honed his abilities and expanded his background in adjusting and claims management. As Director of Business Development, Western Canada, Brad is responsible for growing the ClaimsPro business and finding opportunities to support clients further using the company's broad range of claims adjusting and loss services, specialty risk, and niche products. Brad's background in developing, managing, and directing several businesses from startup to their full potential has equipped him with a unique understanding of the scope and overall complexity of business development and serving clients.

Christopher Tirrell

Job Titles:
  • CSP - Vice President, Operations, Eastern Canada
  • Vice President, Operations for Eastern Canada
Christopher Tirrell is the Vice President, Operations for Eastern Canada and is engaged in leading the team responsible for delivering high quality claims services for Quebec and the Atlantic provinces. Christopher joined SCM Insurance Services in 2010, pioneering the Quebec market as an Account Executive for International Programs Group, then transitioning to Claimspro/Indemnipro where he developed national accounts as Business Development Manager, Eastern Canada and later focused on operations as Branch Manager for Montreal. Christopher Tirrell has been in the insurance industry since 1995 when he moved to Quebec from the US as a founder of the Montreal operations of a multi-national car rental company. He spent several years in Toronto as claims manager for Canada prior to returning to Quebec and joining SCM. Based in Montréal, Christopher is a fluently bilingual strategic thinker with a high capacity for analysis and problem solving and a track record of achieving results. He is a licensed commercial claims adjuster and holds designations from the American Insurance Institute, the Insurance Institute of Canada, and the Canadian Professional Sales Association, as well as a Bachelor of Arts (Magna Cum Laude) from Boston University.

Dan Buch

Job Titles:
  • Member of CASIU
  • Vice President of the Eastern Ontario
  • Vice President, Eastern Ontario
Dan Buch is the Vice President of the Eastern Ontario region, drawing upon over 30 years of experience. He specializes in Automobile, Property, Liability, and Transportation and Equipment adjusting. He is also an Instructor and industry speaker in areas of Fraud. Dan is a Member of CASIU, IAATI, Insurance Defence Counsel, and CAFI.

Drew Knox

Job Titles:
  • Vice President, TEC and Marine Services
Drew has been in the industry for nearly 30 years, both as an insurer and an independent adjuster. He has worked as a Staff Field Adjuster and Claims Manager with a large insurance company before joining ClaimsPro, where he serves as Vice President for TEC (Transportation, Equipment, and Cargo) and Marine Services. Drew specializes in Large Commercial Property Losses - both industrial and residential - as well as cargo losses of all types. He is a member of the Insurance Institute of Manitoba and the Canadian Association of Fire Investigators.

Ed Chassé

Ed Chassé is an Adjuster with BBCG's Toronto office. He specializes in construction surety bond claims, builders' risk and course of construction, contract surety claim, miscellaneous surety claims and professional liability claims. As a founding partner of BBCG, Ed has over 25 years of claims adjusting experience, managing surety and fidelity claims for a variety of insurers as an independent adjuster. His earlier experience includes several years with major insurers, adjusting and supervising surety and fidelity claims throughout Canada and the United States. Ed is a frequent speaker to industry and professional groups on the subject of construction surety bonds. Ed is a graduate of Carleton University with a B.A. in Economics and Law, and is an Associate of the Insurance Institute of Canada.

Gary Grondahl

Job Titles:
  • Director, Business Development
  • Director of Business Development, Western Canada
Gary is an accomplished, integrity-driven business executive with over 25 years of earned experience in business development, sales, client services, and marketing for both insurance and food service industries. Before joining ClaimsPro, Gary was a client executive for an independent insurance and risk solutions company where he identified, assessed risks, and pre-qualified client accounts, continuously striving to develop the company's book of business. A thoughtful, engaging, and determined leader with proven success in new market identification, business planning, and strategic positioning, Gary works to build new and significant business relationships for ClaimsPro, ensuring clarity of client needs while maintaining and enhancing existing partnerships.

Hussein Visram

Job Titles:
  • Director, Business Development, National Corporate and Broker Accounts
Hussein brings an impressive range of insurance and financial industry experience to his role as Director, Business Development at ClaimsPro. He is responsible for developing and enhancing relationships and partnerships with brokerages and risk leaders at national corporations, while striving to achieve business growth objectives for ClaimsPro's National Corporate and Broker Accounts unit. Prior to joining the ClaimsPro team, Hussein was national account manager for Opta Information Intelligence, where he successfully aligned the company's product and service offerings to serve large commercial carriers, mutual companies, as well as commercial and personal lines brokerages across Canada. Previously, he was an insurance advisor for a major national Canadian financial institution. Hussein holds a Bachelor of Arts degree and is currently pursuing his Chartered Insurance Professional (CIP) designation.

James O'Connor

Job Titles:
  • Chartered Accountant
James O'Connor is an Adjuster based in BBCG's Vancouver office. He specializes in surety bond claims, builders' risk and course of construction, fidelity bond claims, E&O and D&O claims, financial analysis, forensic accounting and auditing, trade credit insurance claims. Jamie is a Chartered Accountant and a graduate of the University of New Brunswick in Business Administration (Accounting).

Jean Lalumière

Job Titles:
  • Vice President, Business Development
Jean has been in the insurance industry for 28 years and with ClaimsPro for the last six as a Claims Adjuster, Team Leader, Manager, and eventually in his current role as Vice President, Business Development. A creative and open-minded professional, Jean works with partners in related industries including restoration, contractors, engineers, and lawyers to increase business throughout the Quebec region. Fluently bilingual, Jean is based in ClaimsPro's Montreal branch. He holds Chartered Insurance Professional/Professionnel d'assurance agréé, Bachelor of Science, and Certified Sales Professional designations.

Jeff Sutton

Job Titles:
  • Member of the Business Development Team
  • Senior Vice President, Business Development
Jeff has worked in the Canadian Property and Casualty industry for over 15 years, driving sustainable, profitable growth for his clients. His extensive knowledge of SCM's group of companies - having previously spent time with Opta Information Intelligence and SCM Risk Management Services (RMS) - helps him with growing ClaimsPro's business. He furthers business development, and introduces enhanced tools and processes to increase client satisfaction. Having held senior sales and operations positions with both underwriting and claims services companies throughout the Canadian P&C industry, Jeff specializes in creating sustainable value for clients by utilizing his extensive knowledge of data analytics, geocoding, underwriting, and claims adjusting. Jeff holds a Bachelor's Degree from the University of Western Ontario and an MBA from Ryerson University. He has spent over a decade in business development, building strong client relationships with similar customer bases.

Jeff Traves

Jeff Traves is a Claims Adjuster based in BBCG's Toronto office. Jeff joined BBCG in March of 2013, and focuses on handling fidelity bonds, contract surety and professional liability claims. He manages small to medium sized fidelity losses within a number of industries, and handles employee dishonesty matters in government bodies, retail, manufacturing and service industries. Jeff conducts analyses of coverage under complex specialty insurance contracts and bonds, and he continues to gain valuable experience working with senior adjusters at BBCG. Jeff holds a B.A. from York University and is currently completing the Chartered Insurance Professional program within the Insurance Institute of Canada. He is also a member of the Canadian Independent Adjusters Association.

John Saragosa

Job Titles:
  • Vice President, Claims Administration
John Saragosa has been with ClaimsPro for over ten years and has been in the insurance industry for more than 25 years. In his role as Vice President, Claims Administration, John manages the national claims creation and 24/7 customer care call centre programs, the national overflow adjustment program, and broker claims reporting initiatives. He currently manages a staff of 60 employees. Prior to joining ClaimsPro, John worked with a major national insurance company as a Telephone Adjuster, Field Adjuster, Claims Examiner, Claims Supervisor, and finally Claims Manager. It was those roles combined with his work at ClaimsPro that give him extensive expertise in Auto, Property, and CGL claims along with claims handling workflow and process initiatives. He is the Past President of the Canadian Claims Managers' Association, a Member of the Insurance Institute of Canada, a Member of the Ontario Insurance Adjusters Association, and he has been featured in the industry magazines Without Prejudice and Claims Canada. He holds a Business Administration Diploma from Humber College, and earned his Chartered Insurance Professional designation from the Insurance Institute of Canada.

Kumar Sivakumaran

Job Titles:
  • Vice President, National Operations
As Vice President, National Operations, Kumar Sivakumaran leads ClaimsPro's operational performance, prioritizing client service delivery and value. A highly regarded professional, Kumar brings over 15 years of insurance industry and senior level operations experience to his role at ClaimsPro. Most recently, he served as a national operations leader with a leading Canadian insurer and prior to that, was Vice President Business Excellence for an international independent adjusting firm. Kumar began his insurance career as a P&C adjuster and advanced into a variety of more senior roles including Assistant Vice President Operations, Business Analyst, and National CAT Manager. Kumar earned a Bachelor of Science Degree in Mathematical Science as well as a Bachelor of Economics Degree, both from McMaster University.

Lorri Frederick - President

Job Titles:
  • President
Lorri Frederick serves as President of ClaimsPro and is responsible for the strategic direction of all aspects of the company. Lorri has been with ClaimsPro since October, 2013, and has been in the insurance industry for 28 years. Previously she served as ClaimsPro's Executive Vice President, Operations, and as ClaimsPro's Chief Operating Officer. In these positions, Lorri was responsible for overseeing operational activities for ClaimsPro across Canada, including managing the regional vice presidents, conducting regional operations, interacting with clients, and building teams to meet clients' needs. Prior to joining ClaimsPro, Lorri served as Senior Vice President, Operations with a major insurance adjusting firm where she oversaw operational activities for a number of divisions including Ontario, Quebec, and Atlantic Canada, as well as working with the departments of Environmental Solutions, The Call Centre, and The National Service Centre. She is a fully-licensed adjuster in Ontario and holds her Honours Bachelor of Arts in Economics.

Luc-André Girard

Luc-André Girard is a Claims Adjuster with BBCG's Quebec office. He specializes in fidelity and financial institution bonds, E&O and D&O, trade credit insurance claims and surety bond claims. Fully bilingual, Luc-André brings over fifteen years of experience in claims adjusting. Prior to joining BBCG in 2000, he worked in the areas of liability, property and fidelity, and was a branch manager with a national adjusting firm. Luc-André is a graduate of Université de Montréal in actuarial science, a licensed adjuster (Québec, Ontario and New Brunswick) and a Fellow Chartered Insurance Professional. He also holds a Certificate in Risk Management and is a Certified Fire and Explosion Investigator.

Luke Smith - VP

Job Titles:
  • Vice President
  • CFEI - Vice President, Northern Alberta and Saskatchewan
  • Vice President, Northern Alberta and Saskatchewan
  • Vice President, Northern Alberta, Saskatchewan and the Territories
Luke Smith is Vice President, Northern Alberta and Saskatchewan for ClaimsPro. An insurance professional with over 17 years' experience, Luke has built a stellar reputation based on leadership skills, accountability, and operational knowledge from years of direct training. In his current role, Luke ensures we are delivering a superior customer experience, guided by ClaimsPro's commitment to quality, consistency, and transparency in all services. As Vice President, Northern Alberta and Saskatchewan, Luke is responsible for implementing and evaluating operational objectives and efficiencies while providing strategic direction for these regions. His leadership ensures that all service delivery is in alignment with ClaimsPro's national operational goals. Committed to enhancing his vast industry knowledge, Luke presently holds Chartered Insurance Professional (CIP) and Certified Fire and Explosion Investigator designations and is currently pursuing Certified Risk Manager (CRM) and Fellow Chartered Insurance Professional (FCIP) designations.

Maureen Fraser

Job Titles:
  • Vice President, National Business Development
Maureen has 30 years' experience in the insurance industry and joined ClaimsPro in 2015. As Vice President, National Business Development, Maureen has increased ClaimsPro's customer base through her identification of new and potential customers within targeted sales regions. She has an extensive background in Claims Adjusting, Client Services, Call Centre Services, and Business Development; this well-rounded experience benefits her many client interactions. Based out of ClaimsPro's Mississauga office, Maureen holds both her Chartered Insurance Professional designation and a Canadian Risk Management certification. She is a member in good standing with Insurance Institute of Canada, Ontario Independent Adjusters Association, and Canadian Independent Adjusters Association.

Michael Buzzeo

Job Titles:
  • Vice President, SRD, Western Region
Michael is an Executive General Adjuster, based out of the Calgary office, with a wide portfolio of complex losses throughout Canada. He focuses on the continued development and technical services on behalf of various clients within Western Canada, many of which also conduct their work internationally. His portfolio of work in Canada often includes handling multi-million dollar claims within various sectors; his experience also extends into United States. He is engaged by various clients on a wide array of major complex losses that extend into the Construction, Energy and Mining sectors, to include the lead adjuster on two of Canada's largest natural disasters which resulted in claims in excess of $75 million for the market of insurers. He is a graduate of the Grant MacEwan Business Program (majoring in Insurance and Risk Management) and obtained the FIFAA, FCIP, and FRM designations.

Michael Martow

Job Titles:
  • Vice President, SRD, Quebec and Eastern Canada
Michael is a well-known property insurer with vast experience in the handling of large commercial and industrial property losses. He is a graduate chemical engineer, providing him with a unique skill set and base of knowledge. Starting in the insurance industry in 1986, Michael joined ClaimsPro's Specialty Risk Division in 2004. Michael has worked on large files around the world, holding licenses in most provinces and territories. He has extensive course of construction experience, including claims involving the refurbishment of a nuclear reactor exceeding $500M. Michael is a member of the Chambre de l'Assurance de Dommages du Québec and a member of the Order of Engineers. He is currently based out of our Montreal office.

Michel Prud'homme

Michel Prud'homme is a Claims Adjuster based in BBCG's Montreal office. He specializes in surety bond claims, builders' risk and course of construction, fidelity bond claims, professional liability and D&O, financial institution bond and trade credit claims. Prior to joining BBCG in 2001, Michel was a senior claims examiner and claims supervisor with a major insurer. Fully bilingual in English and French, Michel brings over fifteen years' experience in claims adjusting. He is certified as an instructor by the Chambre de l'assurance de dommages du Québec. Michel is a graduate of Université du Québec à Montreal in Business Administration (Management Accounting), and is a Certified Independent Adjuster in Quebec and New Brunswick.

Paul Féron

Job Titles:
  • Senior Vice President, Ontario and Manitoba
Paul Féron has been in the insurance industry for 35 years and has been with SCM for 17 years. Prior to joining ClaimsPro, Paul owned a Regional Adjusting firm. An All Lines Adjuster specializing in Personal Injury Claims and with extensive CAT Management experience, Paul focuses on Client Retention and Management in his current role. Paul is presently the Director of the National Executive of the Canadian Independent Adjusters' Association (CIAA). He previously served on the Executive Council of the Ontario Insurance Adjusters Association (OIAA), including time as President from 2000-2001. He also previously served as Director of the Insurance Institute of Ontario and was President from 2006-2007. Paul is based out of ClaimsPro's London, Ontario branch. He holds both Fellow Chartered Insurance Professional and Canadian Risk Management designations.

Sean Forgie

Job Titles:
  • Senior Vice President, SRD
Sean is a highly-regarded professional with nearly 25 years of experience in the insurance industry having held positions including Executive General Adjuster, Vice President, Branch Manager, Senior Loss Adjuster, and Senior Claims Examiner. He has extensive expertise in the field of Commercial Lines Casualty Claims including specializations in Environmental Impairment/Pollution Liability, Professional Liability, Wrap-Up Liability, Commercial General Liability, Products Liability, Employment Practices Liability, Subrogation, Catastrophic Injury and Fatality, and Litigation Management. Mr. Forgie is a Certified Fire and Explosion Investigator (CFEI), a Chartered Insurance Professional (CIP), past chair of the CIP Sub-Committee and member of the Academic Council for the Insurance Institute of Canada.

Stacy Phillips

Job Titles:
  • Senior Vice President, Western Canada
Stacy Phillips has been in the insurance industry for 28 years and has been with SCM Insurance Services for 14 of those years. Prior to his work with ClaimsPro, Stacy served as Regional Claims Manager, Claims Supervisor, Unit Claims Manager, and Supervisor in multiple disciplines including Personal Insurance, Auto, Telephone Adjusting, and Field Claims for various insurers. Stacy is based in ClaimsPro's Vancouver office. He holds Fellow Chartered Insurance Professional (FCIP) and Canadian Risk Management (CRM) designations, and a Bachelor of Commerce Degree from University of Saskatchewan.

Trevor M. Grzybowski

Job Titles:
  • Member of the BBCG
Trevor Grzybowski is a Claims Adjuster based in BBCG's Toronto office. Trevor is the newest member of the BBCG team, having previously worked internally as a Senior Claims Analyst with a major commercial insurer specializing in Financial Lines. Trevor's main area of focus is the management of Fidelity and Surety claims, while he also has extensive experience handling complex Director & Officer Liability and Professional Liability claims. Trevor holds a B.A. from the University of Toronto in Political Science and Economics, and also holds the Canadian Risk Management designation. Trevor is a Chartered Insurance Professional, and attends various conferences held by industry associations in Canada as well as the American Bar Association.

Wendy Lebskin

Job Titles:
  • Vice President Operations, National Accounts
  • VicePresident Operations
Wendy Lebskin is a VicePresident Operations, National Accounts at ClaimsPro and is based in the Markham National Accounts Management office. Wendy Lebskin has with ClaimsPro since 1996. She has previous experience as a Claims Manager for a Canadian national insurer for five years and as an all lines independent adjuster for seven years. Wendy Lebskin is a graduate of York University and holds a CIP designation.

Wendy Scott

Job Titles:
  • Vice President, National Business Development, Corporate Solutions
Wendy has been in the insurance industry for 28 years, and with SCM Insurance Services for 13 years. Her role as the Vice President of National Business Development, Corporate Solutions, is the growth of broker business and risk management relationships on a national scale. Wendy' insurance background was founded in marketing and sales for a national property and casualty insurer. Upon joining ClaimsPro in 2004 as an Account Executive, Wendy was responsible for managing national "program" accounts. Today, Wendy maintains strong relationships with clients and a focused interest in network development, new business generation and enhancing organic growth opportunities within the risk management and broker communities. Wendy is an expert at strategic consultation and creation of customized claim and risk management solutions for Insurance and Risk Managers across Canada and the United States. She holds a Bachelor of Arts degree and a Certified Sales Professional Designation.