HANDBOOK

In the next chapter, Thomas Davenport correlates BPM with knowledge management to explore the challenges of process design for knowledge-intensive processes. In this context Davenport discusses the creation, distribution, and application of knowledge, contrasts the processes and the practice in knowledge work, and lists process interventions. The chapter raises awareness of the challenges of BPM that emerge once the transactional processes are covered... Business Process Management has become one of the most widely appreciated approaches for the design of contemporary organizational and information systems.