PROCESS

The term 'Project Metrics' seems to be a very popular term in almost every kind of industry today. In fact, every project manager handling a project and team members seem to need and discuss project metrics. So, how do we define project metrics and more importantly, what purpose do they serve? A simple way of defining project metrics would be to say that they are a system of measurement that help us understand the progress we have made in a project. However, project metrics also give us information that helps us control the project and a means by which we can assess the final deliverable of the project... Metrics placed on a balance scorecard will thus help you correctly assess the performance of your business in particular areas. The only way you can determine if your business has the ability to meet the demands of your customers for now and in the future, as well as the ability to meet other business objectives is by setting certain performance and customer satisfaction standards...