CRM CONSULTING

The CRM Contact Centre Awards were introduced to New Zealand in 1997 by The Startel Group, as a means of providing an annual 'snap-shot' of how New Zealand Contact Centres are responding to customer enquiries over the telephone and internet... Following the closure of The Startel Group in October 2003, Laurie Smith previously with Startel for 14 years and organiser of the Awards since they were introduced to New Zealand in 1997, has purchased the license to continue with the CRM Customer Service Awards and associated mystery shopping programs under her own company CRM Consulting Limited. All current and historical data for the Awards has now become the intellectual property of CRM Consulting Limited.

Also known as: CRM Consulting Limited, CRM Consulting Ltd, CRM Consulting New Zealand

Primary location: Sylvia Park New Zealand