Date | Description |
2023-10-21 |
delete person Lisa Sinacola |
2023-10-21 |
delete person Sally McMahon |
2023-08-16 |
insert ceo Stacy Spikes |
2023-08-16 |
insert person Bill Colton |
2023-08-16 |
insert person JACK MEEK |
2023-08-16 |
insert person JEFF MYERS |
2023-08-16 |
insert person Stacy Spikes |
2023-08-16 |
update person_title Alvin Stokes: Chief Customer Contact Officer SmileDirectClub => SmileDirectClub 's Chief Customer Contact Officer; Chief Customer Contact Officer SmileDirectClub |
2023-08-16 |
update person_title Carolyne M. Truelove: Vice President, Reservations and Customer Relations American Airlines => Vice President, Reservations and Service Recovery American Airlines |
2023-07-13 |
delete person Alice Sesay Pope |
2023-04-26 |
delete about_pages_linkeddomain bit.ly |
2023-04-26 |
delete career_pages_linkeddomain bit.ly |
2023-04-26 |
delete index_pages_linkeddomain bit.ly |
2023-04-26 |
delete management_pages_linkeddomain bit.ly |
2023-04-26 |
delete phone 1623470279732170753 |
2023-04-26 |
delete phone 1623777032780775430 |
2023-04-26 |
delete terms_pages_linkeddomain bit.ly |
2023-03-26 |
update person_title Alvin Stokes: Chief Customer Contact Officer Smile Direct Club => Chief Customer Contact Officer SmileDirectClub |
2023-02-22 |
delete coo Julie Weingardt |
2023-02-22 |
delete person Julie Weingardt |
2023-02-22 |
delete phone 1615443686703128595 |
2023-02-22 |
delete phone 1615498004202491904 |
2023-02-22 |
delete phone 1616185155164454922 |
2023-02-22 |
delete phone 1616237323548594177 |
2023-02-22 |
insert phone 1623470279732170753 |
2023-02-22 |
insert phone 1623777032780775430 |
2023-01-22 |
insert coo Julie Weingardt |
2023-01-22 |
delete phone 1600892482564526080 |
2023-01-22 |
delete phone 1602389100283166748 |
2023-01-22 |
delete phone 1603824817693655044 |
2023-01-22 |
delete phone 1603855804897103892 |
2023-01-22 |
insert person Alvin Stokes |
2023-01-22 |
insert person John McCahan |
2023-01-22 |
insert person Julie Weingardt |
2023-01-22 |
insert person Mike Jones |
2023-01-22 |
insert phone 1615443686703128595 |
2023-01-22 |
insert phone 1615498004202491904 |
2023-01-22 |
insert phone 1616185155164454922 |
2023-01-22 |
insert phone 1616237323548594177 |
2022-12-21 |
delete person LeAnne Crocker |
2022-12-21 |
delete phone 1592262356897529857 |
2022-12-21 |
delete phone 1592612400531841024 |
2022-12-21 |
insert phone 1600892482564526080 |
2022-12-21 |
insert phone 1602389100283166748 |
2022-12-21 |
insert phone 1603824817693655044 |
2022-12-21 |
insert phone 1603855804897103892 |
2022-11-19 |
delete phone 1579634148830228481 |
2022-11-19 |
delete phone 1580323910721028098 |
2022-11-19 |
delete phone 1580646811013816321 |
2022-11-19 |
delete phone 1581021279855194115 |
2022-11-19 |
insert phone 1592262356897529857 |
2022-11-19 |
insert phone 1592612400531841024 |
2022-10-18 |
delete phone 1568371927332397059 |
2022-10-18 |
delete phone 1568591624585838592 |
2022-10-18 |
delete phone 1569445013838528512 |
2022-10-18 |
insert phone 1579634148830228481 |
2022-10-18 |
insert phone 1580323910721028098 |
2022-10-18 |
insert phone 1580646811013816321 |
2022-10-18 |
insert phone 1581021279855194115 |
2022-10-18 |
update person_title Carolyne Truelove: Head of Global Fan Experience Fanatics => Vice President, Reservations and Customer Relations American Airlines |
2022-10-18 |
update person_title Sue Morris: Vice President of Global Support GitHub => Vice President, GTech Users & Product Operations Google |
2022-09-17 |
delete phone 1542611693997547529 |
2022-09-17 |
delete phone 1546937456171401219 |
2022-09-17 |
delete phone 1547691106342580227 |
2022-09-17 |
insert about_pages_linkeddomain bit.ly |
2022-09-17 |
insert career_pages_linkeddomain bit.ly |
2022-09-17 |
insert management_pages_linkeddomain bit.ly |
2022-09-17 |
insert phone 1568371927332397059 |
2022-09-17 |
insert phone 1568591624585838592 |
2022-09-17 |
insert phone 1569445013838528512 |
2022-09-17 |
insert terms_pages_linkeddomain bit.ly |
2022-09-17 |
update person_title Jared Benesh: Director, Client Experience Capabilities H & R Block => Executive Vice President, Member Experience Transformation State Employees' Credit Union |
2022-07-16 |
insert index_pages_linkeddomain bit.ly |
2022-07-16 |
insert phone 1542611693997547529 |
2022-07-16 |
insert phone 1546937456171401219 |
2022-07-16 |
insert phone 1547691106342580227 |
2022-07-16 |
insert terms_pages_linkeddomain webinar.net |
2022-06-15 |
delete about_pages_linkeddomain lnkd.in |
2022-06-15 |
delete career_pages_linkeddomain lnkd.in |
2022-06-15 |
delete management_pages_linkeddomain lnkd.in |
2022-06-15 |
delete terms_pages_linkeddomain lnkd.in |
2022-06-15 |
insert about_pages_linkeddomain webinar.net |
2022-06-15 |
insert career_pages_linkeddomain webinar.net |
2022-06-15 |
insert index_pages_linkeddomain webinar.net |
2022-06-15 |
insert management_pages_linkeddomain webinar.net |
2022-05-15 |
delete about_pages_linkeddomain bit.ly |
2022-05-15 |
delete about_pages_linkeddomain webinar.net |
2022-05-15 |
delete career_pages_linkeddomain bit.ly |
2022-05-15 |
delete career_pages_linkeddomain webinar.net |
2022-05-15 |
delete index_pages_linkeddomain webinar.net |
2022-05-15 |
delete management_pages_linkeddomain bit.ly |
2022-05-15 |
delete management_pages_linkeddomain webinar.net |
2022-05-15 |
delete terms_pages_linkeddomain bit.ly |
2022-05-15 |
delete terms_pages_linkeddomain webinar.net |
2022-05-15 |
insert about_pages_linkeddomain lnkd.in |
2022-05-15 |
insert career_pages_linkeddomain lnkd.in |
2022-05-15 |
insert management_pages_linkeddomain lnkd.in |
2022-05-15 |
insert terms_pages_linkeddomain lnkd.in |
2022-04-14 |
delete about_pages_linkeddomain hubs.li |
2022-04-14 |
delete career_pages_linkeddomain hubs.li |
2022-04-14 |
delete index_pages_linkeddomain bit.ly |
2022-04-14 |
delete index_pages_linkeddomain google.com |
2022-04-14 |
delete management_pages_linkeddomain hubs.li |
2022-04-14 |
delete terms_pages_linkeddomain hubs.li |
2022-03-15 |
delete about_pages_linkeddomain apa.org |
2022-03-15 |
delete index_pages_linkeddomain apa.org |
2022-03-15 |
delete management_pages_linkeddomain apa.org |
2022-03-15 |
delete person Judi Bolden |
2022-03-15 |
delete person Michele Watson |
2022-03-15 |
delete person Tim Hickler |
2022-03-15 |
delete terms_pages_linkeddomain apa.org |
2022-03-15 |
insert about_pages_linkeddomain hubs.li |
2022-03-15 |
insert management_pages_linkeddomain hubs.li |
2022-03-15 |
insert person Lisa Sinacola |
2022-03-15 |
insert terms_pages_linkeddomain hubs.li |
2022-03-15 |
update person_description Ebrahim Hyder => Ebrahim Hyder |
2022-03-15 |
update person_title Alice Sesay Pope: Senior Vice President, Global Head of Contact Centers Visa Inc. => VP - Device, Digital & Alexa Service Amazon |
2022-03-15 |
update person_title Shellie Dow: Vice President of Operation Services, Support, and Stores Nintendo => Vice President of Operation Services, Support, and Stores Nintendo of America |
2021-09-29 |
delete about_pages_linkeddomain nuanceinc.co |
2021-09-29 |
delete index_pages_linkeddomain inc.com |
2021-09-29 |
delete management_pages_linkeddomain inc.com |
2021-09-29 |
delete management_pages_linkeddomain nuanceinc.co |
2021-09-29 |
delete terms_pages_linkeddomain inc.com |
2021-09-29 |
delete terms_pages_linkeddomain nuanceinc.co |
2021-09-29 |
insert about_pages_linkeddomain apa.org |
2021-09-29 |
insert about_pages_linkeddomain bit.ly |
2021-09-29 |
insert index_pages_linkeddomain apa.org |
2021-09-29 |
insert index_pages_linkeddomain bit.ly |
2021-09-29 |
insert management_pages_linkeddomain apa.org |
2021-09-29 |
insert management_pages_linkeddomain bit.ly |
2021-09-29 |
insert person Judi Bolden |
2021-09-29 |
insert terms_pages_linkeddomain apa.org |
2021-09-29 |
insert terms_pages_linkeddomain bit.ly |
2021-09-29 |
update person_title Tim Hickler: Vice President, Employee Customer Services Amazon => Vice President, Platform Integrity Snap Inc. |
2021-08-29 |
delete about_pages_linkeddomain bit.ly |
2021-08-29 |
delete index_pages_linkeddomain lnkd.in |
2021-08-29 |
delete management_pages_linkeddomain bit.ly |
2021-08-29 |
delete terms_pages_linkeddomain bit.ly |
2021-08-29 |
insert about_pages_linkeddomain nuanceinc.co |
2021-08-29 |
insert index_pages_linkeddomain inc.com |
2021-08-29 |
insert management_pages_linkeddomain nuanceinc.co |
2021-08-29 |
insert terms_pages_linkeddomain inc.com |
2021-08-29 |
insert terms_pages_linkeddomain nuanceinc.co |
2021-07-25 |
delete index_pages_linkeddomain bit.ly |
2021-07-25 |
insert index_pages_linkeddomain lnkd.in |
2021-06-24 |
delete index_pages_linkeddomain connectedcommunity.org |
2021-06-24 |
delete index_pages_linkeddomain einpresswire.com |
2021-06-24 |
delete index_pages_linkeddomain lnkd.in |
2021-06-24 |
update person_title Ebrahim Hyder: Vice President of Consumer Support Michael Kors => Vice President of Customer Service Michael Kors |
2021-06-24 |
update person_title Paul Brandt: Chief Experience Officer Loanpal => Chief Experience Officer GoodLeap |
2021-05-24 |
insert about_pages_linkeddomain webinar.net |
2021-05-24 |
insert index_pages_linkeddomain bit.ly |
2021-05-24 |
insert index_pages_linkeddomain einpresswire.com |
2021-05-24 |
insert index_pages_linkeddomain lnkd.in |
2021-05-24 |
insert index_pages_linkeddomain webinar.net |
2021-05-24 |
insert management_pages_linkeddomain webinar.net |
2021-05-24 |
insert person Carolyne Truelove |
2021-05-24 |
insert terms_pages_linkeddomain webinar.net |
2021-05-24 |
update person_title Mike Gathright: SVP, Hilton Reservations & Customer Care Hilton => SVP, Customer Experience Hilton |
2021-04-08 |
delete about_pages_linkeddomain forbes.com |
2021-04-08 |
delete index_pages_linkeddomain forbes.com |
2021-04-08 |
delete management_pages_linkeddomain forbes.com |
2021-04-08 |
delete person Sun Basket |
2021-04-08 |
delete terms_pages_linkeddomain forbes.com |
2021-04-08 |
insert about_pages_linkeddomain bit.ly |
2021-04-08 |
insert management_pages_linkeddomain bit.ly |
2021-04-08 |
insert terms_pages_linkeddomain bit.ly |
2021-04-08 |
update person_title Brett Frazer: Vice President, Customer Service Sun Basket => Vice President, Customer Service Sunbasket |
2021-02-14 |
delete about_pages_linkeddomain bit.ly |
2021-02-14 |
delete about_pages_linkeddomain lnkd.in |
2021-02-14 |
delete index_pages_linkeddomain bit.ly |
2021-02-14 |
delete index_pages_linkeddomain lnkd.in |
2021-02-14 |
delete management_pages_linkeddomain bit.ly |
2021-02-14 |
delete management_pages_linkeddomain lnkd.in |
2021-02-14 |
delete terms_pages_linkeddomain bit.ly |
2021-02-14 |
delete terms_pages_linkeddomain lnkd.in |
2021-02-14 |
insert about_pages_linkeddomain forbes.com |
2021-02-14 |
insert index_pages_linkeddomain forbes.com |
2021-02-14 |
insert management_pages_linkeddomain forbes.com |
2021-02-14 |
insert terms_pages_linkeddomain forbes.com |
2021-01-15 |
insert about_pages_linkeddomain lnkd.in |
2021-01-15 |
insert index_pages_linkeddomain lnkd.in |
2021-01-15 |
insert management_pages_linkeddomain lnkd.in |
2021-01-15 |
insert person Tim Hickler |
2021-01-15 |
insert terms_pages_linkeddomain lnkd.in |
2021-01-15 |
update person_title Alice Sesay Pope: Senior Vice President, Global Contact Centers Visa Inc. => Senior Vice President, Global Head of Contact Centers Visa Inc. |
2020-10-06 |
insert person Alice Sesay Pope |
2020-10-06 |
update person_title Brett Frazer: Head of Customer Support Sun Basket => Vice President, Customer Service Sun Basket |
2020-10-06 |
update person_title Paul Brandt: Vice President of Customer Experience Pizza Hut => Chief Experience Officer Loanpal |
2020-10-06 |
update person_title Sally McMahon: SVP of Channel Management SiriusXM => SVP of Channel Management and Customer Advocacy SiriusXM |
2020-08-07 |
delete index_pages_linkeddomain libsyn.com |
2020-08-07 |
delete partner COPC, Inc. |
2020-08-07 |
insert person Jared Benesh |
2020-05-02 |
insert index_pages_linkeddomain bit.ly |
2020-05-02 |
update person_title Michele Watson: SVP of Client Services Indeed => SVP of Client Services Formerly With Indeed |
2020-04-01 |
delete index_pages_linkeddomain bit.ly |
2020-04-01 |
delete person Nate Rosenthal |
2020-04-01 |
update person_title Sue Morris: WW Leaders for Modern Life, Gaming & Customer Service Microsoft => Vice President of Global Support GitHub |
2020-03-02 |
insert about_pages_linkeddomain bit.ly |
2020-03-02 |
insert about_pages_linkeddomain zoom.us |
2020-03-02 |
insert casestudy_pages_linkeddomain bit.ly |
2020-03-02 |
insert casestudy_pages_linkeddomain zoom.us |
2020-03-02 |
insert index_pages_linkeddomain bit.ly |
2020-03-02 |
insert index_pages_linkeddomain zoom.us |
2020-03-02 |
insert management_pages_linkeddomain bit.ly |
2020-03-02 |
insert management_pages_linkeddomain zoom.us |
2020-03-02 |
insert terms_pages_linkeddomain bit.ly |
2020-03-02 |
insert terms_pages_linkeddomain zoom.us |
2020-02-01 |
delete index_pages_linkeddomain surveygizmo.com |
2020-02-01 |
insert person Brett Frazer |
2020-02-01 |
insert person Jim Gallagher |
2020-02-01 |
insert person Sun Basket |
2020-02-01 |
update person_title LeAnne Crocker: Global Customer Care Strategy Innovator => Director, Customer Care Centers Oriental Trading Company, Inc - a Berkshire Hathaway Company |
2020-01-01 |
delete about_pages_linkeddomain bit.ly |
2020-01-01 |
delete about_pages_linkeddomain libsyn.com |
2020-01-01 |
delete index_pages_linkeddomain bit.ly |
2020-01-01 |
delete management_pages_linkeddomain bit.ly |
2020-01-01 |
delete management_pages_linkeddomain libsyn.com |
2019-10-02 |
delete about_pages_linkeddomain cvent.com |
2019-10-02 |
delete contact_pages_linkeddomain cvent.com |
2019-10-02 |
delete management_pages_linkeddomain cvent.com |
2019-10-02 |
delete service_pages_linkeddomain cvent.com |
2019-10-02 |
delete terms_pages_linkeddomain cvent.com |
2019-10-02 |
insert alias Execs In The Know & COPC Inc. |
2019-08-03 |
insert service_pages_linkeddomain copc.com |
2019-03-31 |
delete coo Megan Neale |
2019-03-31 |
delete founder Megan Neale |
2019-03-31 |
delete person Megan Neale |
2019-03-31 |
delete person Unbabel Edmund Ovington |
2019-02-17 |
insert coo Megan Neale |
2019-02-17 |
insert founder Megan Neale |
2019-02-17 |
insert person Megan Neale |
2019-02-17 |
insert person Unbabel Edmund Ovington |
2019-02-17 |
update person_title Judi Brenstein: Member of the Board; Vice President, COPC; Vice President of Global Customer Operations at Groupon => Member of the Board; Vice President, COPC |
2019-01-06 |
update person_title Judi Brenstein: Member of the Board; Vice President, COPC => Member of the Board; Vice President, COPC; Vice President of Global Customer Operations at Groupon |
2018-10-18 |
delete source_ip 204.244.108.232 |
2018-10-18 |
insert source_ip 209.97.194.174 |
2017-08-19 |
insert otherexecutives Amit Shankardass |
2017-08-19 |
insert otherexecutives Jay Wolcott |
2017-08-19 |
insert otherexecutives Joseph Ansanelli |
2017-08-19 |
insert otherexecutives Judi Brenstein |
2017-08-19 |
insert otherexecutives Kathryn McGavick |
2017-08-19 |
insert otherexecutives Ted Hunting |
2017-08-19 |
insert person Amit Shankardass |
2017-08-19 |
insert person Jay Wolcott |
2017-08-19 |
insert person Joseph Ansanelli |
2017-08-19 |
insert person Judi Brenstein |
2017-08-19 |
insert person Kathryn McGavick |
2017-08-19 |
insert person Ted Hunting |
2016-02-18 |
delete alias Execs In The Know & COPC Inc. |
2016-01-21 |
delete phone 866-991-3555 |
2016-01-21 |
insert about_pages_linkeddomain cvent.com |
2016-01-21 |
insert alias Execs In The Know & COPC Inc. |
2016-01-21 |
insert contact_pages_linkeddomain cvent.com |
2016-01-21 |
insert index_pages_linkeddomain cvent.com |
2016-01-21 |
insert management_pages_linkeddomain cvent.com |
2016-01-21 |
insert phone 623-234-2843 |
2016-01-21 |
insert service_pages_linkeddomain cvent.com |
2015-10-20 |
delete about_pages_linkeddomain cvent.com |
2015-10-20 |
delete address Unit 210 - 530 Century Street,
Winnipeg, MB, R3H 0Y4 |
2015-10-20 |
delete address Unit 210 - 530 Century Street, Winnipeg, MB, R3H 0Y4 chad |
2015-10-20 |
delete contact_pages_linkeddomain cvent.com |
2015-10-20 |
delete index_pages_linkeddomain cvent.com |
2015-10-20 |
delete management_pages_linkeddomain cvent.com |
2015-10-20 |
delete service_pages_linkeddomain cvent.com |
2015-10-20 |
insert address 9396 W. Cashman Drive, Peoria, AZ 85383 |
2015-10-20 |
insert alias Execs In The Know, LLC |
2015-10-20 |
update primary_contact Unit 210 - 530 Century Street, Winnipeg, MB, R3H 0Y4 chad => 9396 W. Cashman Drive
Peoria, AZ 85383 |
2015-06-23 |
delete address 1661 Portage Ave Suite 702
Winnipeg, MB R3J-3T7 |
2015-06-23 |
delete address 1661 Portage Ave, Suite 702 Winnipeg, MB R3J 3T7 chad |
2015-06-23 |
insert address Unit 210 - 530 Century Street,
Winnipeg, MB, R3H 0Y4 |
2015-06-23 |
insert address Unit 210 - 530 Century Street, Winnipeg, MB, R3H 0Y4 chad |
2015-06-23 |
update primary_contact 1661 Portage Ave, Suite 702 Winnipeg, MB R3J 3T7 chad => Unit 210 - 530 Century Street, Winnipeg, MB, R3H 0Y4 chad |
2015-04-27 |
update description |
2015-03-30 |
insert about_pages_linkeddomain cvent.com |
2015-03-30 |
insert contact_pages_linkeddomain cvent.com |
2015-03-30 |
insert index_pages_linkeddomain cvent.com |
2015-03-30 |
insert management_pages_linkeddomain cvent.com |
2015-03-30 |
insert service_pages_linkeddomain cvent.com |
2015-03-02 |
delete about_pages_linkeddomain cvent.com |
2015-03-02 |
delete contact_pages_linkeddomain cvent.com |
2015-03-02 |
delete index_pages_linkeddomain cvent.com |
2015-03-02 |
delete management_pages_linkeddomain cvent.com |
2015-03-02 |
delete service_pages_linkeddomain cvent.com |
2015-01-05 |
insert general_emails in..@execsintheknow.com |
2015-01-05 |
insert about_pages_linkeddomain t.co |
2015-01-05 |
insert contact_pages_linkeddomain t.co |
2015-01-05 |
insert email in..@execsintheknow.com |
2015-01-05 |
insert index_pages_linkeddomain oracast.com |
2015-01-05 |
insert index_pages_linkeddomain t.co |
2015-01-05 |
insert management_pages_linkeddomain t.co |
2015-01-05 |
insert service_pages_linkeddomain t.co |
2014-12-08 |
delete general_emails in..@execsintheknow.com |
2014-12-08 |
delete email in..@execsintheknow.com |
2014-12-08 |
insert email ch..@execsintheknow.com |
2014-11-09 |
delete managingdirector Ginna Sauerwein |
2014-11-09 |
delete otherexecutives Razia Richter |
2014-11-09 |
delete svp Razia Richter |
2014-11-09 |
insert general_emails in..@execsintheknow.com |
2014-11-09 |
delete index_pages_linkeddomain blogtalkradio.com |
2014-11-09 |
delete index_pages_linkeddomain customerresponsesummit.com |
2014-11-09 |
delete index_pages_linkeddomain flickr.com |
2014-11-09 |
delete index_pages_linkeddomain google.com |
2014-11-09 |
delete person Ginna Sauerwein |
2014-11-09 |
delete person Janet Bailey |
2014-11-09 |
delete person Jasmine Green |
2014-11-09 |
delete person Jeff Camp |
2014-11-09 |
delete person Kathryn McGavick |
2014-11-09 |
delete person Lisa Oswald |
2014-11-09 |
delete person Michael Martin |
2014-11-09 |
delete person Philip Petescia |
2014-11-09 |
delete person Razia Richter |
2014-11-09 |
delete person Sally McMahon |
2014-11-09 |
delete person Tim Hickler |
2014-11-09 |
insert address 1661 Portage Ave Suite 702
Winnipeg, MB R3J-3T7 |
2014-11-09 |
insert email in..@execsintheknow.com |
2014-11-09 |
insert index_pages_linkeddomain cvent.com |
2014-08-24 |
insert otherexecutives Razia Richter |
2014-08-24 |
insert svp Razia Richter |
2014-08-24 |
delete person Gregg E. Stallwood |
2014-08-24 |
delete person Tom Weiland |
2014-08-24 |
insert person Jasmine Green |
2014-08-24 |
insert person Razia Richter |
2014-08-24 |
insert person Tim Hickler |
2014-03-31 |
insert index_pages_linkeddomain google.com |
2013-12-03 |
delete ceo Jim Moloney |
2013-12-03 |
delete person David Thornton |
2013-12-03 |
delete person Jim Moloney |
2013-12-03 |
delete person John Bowden |
2013-12-03 |
insert index_pages_linkeddomain flickr.com |
2013-12-03 |
insert person Alistair Firmin |
2013-12-03 |
insert person Janet Bailey |
2013-12-03 |
insert person Lisa Oswald |
2013-12-03 |
insert person Sally McMahon |
2013-12-03 |
insert person Tom Weiland |
2013-12-03 |
update person_description Ginna Sauerwein => Ginna Sauerwein |
2013-12-03 |
update person_description Jeff Camp => Jeff Camp |
2013-12-03 |
update person_description Kathryn McGavick => Kathryn McGavick |
2013-12-03 |
update person_description Michael Martin => Michael Martin |
2013-12-03 |
update person_title Jeff Camp: Vice President, Call Center Operations; Operations Leader; Vice President of Contact Center Operations for TXU Energy => Vice President, Call Center Operations |