GLEN OAKS ESCROW - Key Persons


Adela Tang

Adela Tang is an Escrow Officer with Glen Oaks Escrow in Pasadena. Having served the escrow community for over 30 years and brings a significant base of knowledge and experience to her clients that cover a wide variety of escrow transactions including residential, commercial, short sales and bulk sales. Understanding the vast intricacies of real estate comes naturally to Adela whose family is very active in the real estate industry. "Along with two other partners my sister and I started our own escrow company in 1986, sold it and came to join Escrow Trust Advisors," she mentioned. "Although Glen Oaks Escrow has a large network of offices, I still feel very much a part of a family." Adela is known for her proactive stance with clients. She believes in open communication, staying on top of files and managing complex transactions with the smooth efficiency that comes with years of experience. "It is my pleasure to work alongside agents, buyers, sellers, and borrowers to help ensure their escrow transactions close smoothly and on time. I strive to provide the highest level of service and care on every transaction and it is my goal to make a positive difference in their escrow experience." An active outdoor's woman, Adela enjoys participating in walking and hiking. She is also an ambassador for the Lending Hope Foundation, an international organization that assists poverty-level entrepreneurs.

Alenoush Hartenian

For nearly a decade, Alenoush Hartenian has been providing Glendale and surrounding cities with her services as an Escrow Officer with Glen Oaks Escrow. Her dedication is well-known and rewarded by a steady stream of business from longtime clients and referrals. "Growing up with family in real estate gave me a firsthand view of the demanding pace and daily problem-solving that defines real estate transactions," she commented. "Working with Glen Oaks Escrow has been a joy because they truly understand the nature of this business. The foundation of industry knowledge here is profound and the management support exceptional. As a result, I'm able to respond to the needs of my clients with the highest caliber of professionalism and efficiency. I've been at Glen Oaks Escrow from day one and have never given a thought to being anywhere else," she stated. Alenoush specializes in residential, commercial, short sales, REO, refinances and Co-ops. Outside of the office, Alenoush enjoys spending time with friends and family and can often be found on long nature hikes.

Alina Chu

A veritable fixture in the real estate community, Alina Chu bring nearly three decades of escrow experience to her position as Escrow Officer for Glen Oaks Escrow. Her dedication and love of the business led to the opening of her own escrow company in 1986 which she operated with her sister and two other partners until it was sold to Land America. She joined Glen Oaks Escrow's San Marino office in 2010. "I love the escrow business because I'm helping people attain something important in their lives," Alina offered. "Glen Oaks Escrow supports my efforts by delivering the best possible customer service and professionalism." Her extensive knowledge not only ensures clients have access to valuable information, but it also enables her to anticipate challenges that often come with more complex transactions. Alina's commitment to excellence has gained a loyal following of sales agents, rokers and home buyers alike. She handles commercial, residential, tract homes, REOs and short sales within the local community and is fluent in Spanish and Cantonese. When she's not in the office, Alina divides her time between traveling, playing golf and supporting the Lending Hope Foundation, an international organization that provides micro loans to poverty-level entrepreneurs.

ALMA HERNANDEZ


Amanda Romo

Job Titles:
  • Officer
  • Escrow Officer
Amanda Romo serves as an Escrow Officer at Glen Oaks Escrow in Glendale. She started her career in the hospitality and tourism industry in a marketing role. There, she gained invaluable experience and skills that she uses in her current position to help clients have the most enjoyable and successful escrow experience possible. Her expertise in providing exceptional client communication, ensuring clients receive the very best service, and leveraging her in-depth critical thinking skills are just a few of the reasons why she has made raving fans out of all the clients she has served. Currently, Amanda focuses on traditional resale and probate transactions. Regardless of the transaction type or how complex the situation is, she lives to meet time-crunch deadlines, hit the closing date on time, and execute a seamless closing. When Amanda isn't occupied serving clients, she enjoys a very active lifestyle that includes off-roading, visiting sand dunes and the desert, and relaxing at the beach.

BARRY STEINWAND

Job Titles:
  • Facilities Coordinator

Betty Fong

A specialist in bulk sales, tract homes, residential and commercial escrows, Betty Fong brings 20 years of experience to her position as Escrow Officer at Glen Oaks Escrow in San Marino. Betty's background in real estate spans sales, construction as well as escrow. This broad spectrum of experience has earned her incomparable respect in the industry. "I've been blessed to find my true calling in escrow," she commented. "It's a people business which I love. I'm always meeting new sales agents, buyer and sellers and Loan Brokers. Glen Oaks Escrow provides the management, technology and knowledge that enables me to deliver the highest standards of service. It's gratifying to be part of this friendly and professional family." Betty attributes her success to open communications with clients and has repeat customers that date back more than a decade. She is a member of the Escrow Association and speaks Chinese and English in addition to her native language of Spanish.

BRYAN SPOLTORE


CANDICE TUEY


CHARLENE SUNG


Chris Karas

Job Titles:
  • Operations Manager
Chris Karas is a Regional Escrow Operations Manager at Pango Group and brings a wealth of passion and experience to his role. With a background in financial services and business relationship management, he works diligently to empower his team, while ensuring that all aspects of the transaction run smoothly to exceed client expectations. In addition, Chris possesses impeccable problem-solving skills, which allows him to continuously figure out solutions to often complex situations, assist his team in doing the same, and build even stronger internal and external relationships. In his previous role, Chris was awarded the Citizens of Excellence Award, which was given to the top 5% of employees within the company. This recognition only further illustrates his ability to successfully build relationships and support the Pango Group's mission, vision, and values. When Chris isn't working, he enjoys hiking, camping, golfing, and traveling to new places.

Christopher Arce-Dale

For a person whose favorite pastime is visiting open houses on weekends, it's no surprise that Christopher Arce-Dale found his calling in real estate. He began his career in insurance as an underwriter, and although it suited his technical abilities, it lacked the warmth of communication with customers. He moved into escrow as a receptionist, and more than a decade later he not only has his own desk at Glen Oaks Escrow but is also the Branch Manager at the company's office location in Laguna Niguel. "I have a Nordstrom mentality where service is everything," Christopher shared. "After I met with the management team at Glen Oaks Escrow, I knew it was the right place for me." The organization's progressive thinking, support system and state-of-the-art technology enables Christopher to focus his energies on providing the personal touch and technical acumen his clients appreciate. He handles residential resale, 1031 Tax Exchanges, large REO groups and some tract sales along with office managerial duties which entail recruiting topnotch escrow officers and building new relationships in South County. When he's not in the office or scouting new Open Houses, Christopher loves spending time with his family, driving through Trabuco Canyon and tooling along the coast in search of a good classic car show.

CLAUDIA OLIVAS


Cynthia Moller

Job Titles:
  • Senior Escrow Officer
Cynthia Moller is a Senior Escrow Officer, who specializes in commercial and bulk sales and loves giving back. With nearly three decades of escrow experience, she has an exceptional depth of industry knowledge that she readily offers up in her blog, "Ask Cynthia," and to her loyal clients at Glen Oaks Escrow in Valencia.. "I like to be out front - talking, writing and presenting ideas about this great industry we're a part of," she said. "With today's advanced technologies, we can easily do this, yet it's rare to find escrow companies taking advantage of the opportunities. That's what drew me to Glen Oaks Escrow. They're a forward-thinking company with amazing communications and state-of-the-art processes that enable me to serve my clients better." Cynthia started in banking, moved over to escrow and immediately began working on complex transactions like assumptions, notes and deeds of trust. Today, clients appreciate her technical expertise in a wide range of escrow transactions. Her area of specialization is commercial and bulk sales, but she also successfully manages residential and liquor license transfers. Cynthia is also a "front person" in her personal life. As a "drop in" singer with several local southland bands, she often performs at events to support charities like the Food Pantry. When she's not onstage or working with non-profit organizations like Habitat for Humanity, this hardworking Mom brings her vibrant personality home to share with the three biggest joys in her life - her children.

Denise Taylor

Job Titles:
  • Officer
Denise Taylor is an Escrow Officer at Glen Oaks Escrow in Encinitas. She brings over 16 years of experience and knowledge to her role that she leverages to support clients throughout the escrow process. Denise's talents span much further than her vast escrow expertise. She incorporates grace and kindness into her impeccable communication skills and the top-notch service she provides to clients. Denise is known for setting clear expectations and sharing important information in real-time throughout a transaction, thus helping her customers feel at ease even when challenges arise. Additionally, her passion for helping clients close escrow on their dream home is apparent in everything she does. Denise prides herself in providing exceptional service every step of the way, which only further illustrates to her clients that their specific and unique needs are her top priority. When Denise isn't working diligently to provide excellent escrow services, she can be found traveling, cooking, reading, and loving her family, which includes her four-legged baby, Cesar.

ERIC RUSTIGIAN

Eric started his escrow career as a sales representative for an independent escrow company in 1993, joining Glen Oaks Escrow in 1996 as an assistant escrow officer, working with Scott Akerley, owner/manager and top producing escrow officer at the time. Eric was quickly promoted to Escrow Officer and soon became the top producing escrow officer for Glen Oaks Escrow with his unsurpassed level of client service and experience. Eric is one of the elite members of the California Escrow Association (CEA), having been granted in recognition of his through knowledge, the professional designation title of Certified Escrow Officer. The designation is awarded only after meeting the required experience and education requirements and successfully completing the appropriate examination. Professional Designation holders are required to demonstrate their knowledge by maintaining continuing education credits and maintain membership in the CEA. Eric is well versed in all technical aspects of any real estate transaction. He is a trusted resource for information and you have direct access to him for fast answers and expert service. From commercial and industrial real estate to residential, refinance and tax deferred exchanges, Eric has the expertise to deliver the highest quality escrow service in the industry, personalized for both first time buyer and seasoned investors.

EVELYN SANCHEZ


Hallie Packard

When it comes to high performance, Hallie Packard is a natural. She was driving a car by the age of nine, got her real estate license at age 19 and owned and operated a driving/racing school with her brother until turning her attention to real estate full time. Today, she is a business development representative at Glen Oaks Escrow in Laguna Niguel. "My passion is people. I like to get out into the community and see where we can make a difference for Realtors, brokers and mortgage institutions," said Hallie. "Laguna Niguel is such a special city with amazing topography and close proximity to much of what makes Southern California famous - beaches, sunshine, recreation and of course, wonderful communities. At Glen Oaks Escrow, we're here to listen, learn what folks need and provide our world-class escrow services." During her time selling real estate, Hallie assisted in the closing of more than 20 million dollars in sales. She also became an expert in short sales, a Notary Public and earned a Series 7 certification in financial advising. Exceeding client expectations is her main priority, something for which Glen Oaks Escrow is also well known. "It's a great fit," she confirmed. "Our management provides the tools and support that enable everyone in the office to work at their peak potential. We have a highly experienced and motivated team." When she's not out meeting new people throughout South Orange County, Hallie enjoys spending time with her husband mountain biking, paddle boarding and reconnecting with their respective families.

JACLYN FONG


James Isham

An Escrow Officer with over a decade of industry experience, James Isham joined Glen Oaks Escrow in 2007. He grew up in Southern California surrounded by a vibrant real estate market and a family well-versed in the business. "My mother has had a long and gratifying career as a Title Representative which spurred me to consider real estate as well," James commented. "I chose escrow because I love the opportunity of helping people. " James worked with several independent escrow companies before coming to Glen Oaks Escrow. "The experience here is truly different," he said. "Our technology is state-of-the-art and management encourages personal growth all of which benefits our clients in greater responsiveness, faster turn times and exceptional customer service. It's just worlds apart from any other escrow company." James is a member of the Santa Clarita Escrow Association and provides escrow services for residential resale, refinance, short sales, REOs, and FSBOs. A proud father who enjoys spending his free time with family, James also enjoys the occasional game of basketball with friends and colleagues.

Janette Lomeli

A member of the Glen Oaks Escrow team since 2003, Janette Lomeli brings a wealth of experience to her position as an Escrow Officer. For more than a decade, she has worked in both title and escrow, providing her clients with a wellspring of knowledge that is well-served managing complex transactions and all manner of escrow dealings. Janette's professionalism and sunny personality has led to significant repeat business from selling agents who appreciate the hands-on service she delivers. "Helping people is at the core of why I am an Escrow Officer," she offered. "I came to Glen Oaks Escrow because the company is extremely professional without being institutional. The positive atmosphere and hands-on management enables me to provide superior service to my clients." She is a member of the California Escrow Association and is also a Notary Public. Janette's also at the top of her game when she's not at the office. She and her husband can be found most weekends at baseball diamonds or soccer fields holding up the cheering section for their three children.

JASON LAI

Job Titles:
  • Project Manager IT

JEFF RUSSELL - President

Job Titles:
  • President

Jenise Harrington


JENNIFER COMETTA


JENNIFER KARCHER


Jessica Kalkin

Job Titles:
  • Member of the South Bay Association of Realtors
When it comes to business development, Jessica Kalkin knows how to keep a ball in play. She has more than 17 years experience in the high-powered, high profile golf industry where she was integrally involved in sales, marketing and sales management for a host of private golf clubs. Today, she applies that professional expertise in her position as Business Development Representative at Glen Oaks Escrow. "I had reached a plateau in the golf industry and was ready for a change," Jessica said. "Glen Oaks Escrow presented an opportunity that enabled me to make a lateral career move and utilize my skills in a very dynamic industry." Her strength in promoting brand awareness and facilitating strategic relationships are key aspects of her daily responsibilities at Glen Oaks Escrow. "I love getting out into the real estate community and sharing the exceptional capabilities and quality of service found at Glen Oaks Escrow," she shared. Working closely with management, she provides strategic oversight and tactical execution in all aspects of the sales and marketing process. Jessica's boundless energy carries over into her personal life, which includes a devotion to physical fitness. When she's not training at the gym, she enjoys volunteering at Cedar Sinai Hospital, spending time with friends and family and catching as many Los Angeles Lakers games as possible. Jessica is a member of the South Bay Association of Realtors and the Women's Council of Realtors.

JOE CURTIS - COO

Job Titles:
  • COO

JOHN SALMON

The complexities and intensive procedures of the escrow process can be confusing and hard to understand, requiring a skilled professional to provide sound advice and guide the way. John Salmon, Certified Escrow Officer and Notary Public, has the innate ability to effectively communicate and instill understanding in his clients every step of the way. His previous experience in the escrow industry coupled with a bachelor's degree in Business Finance from the University of Arizona, provides the perfect combination for excellent service that meets and exceeds all client expectations. John has immersed himself entirely in the real estate industry through his career and personal investment activities and entrepreneurial ventures. His interests have led him to start a lucrative niche sports travel agency as well as being an active partner in a real estate investment firm specializing in obtaining cash flow positive, long-term rental properties. As an escrow officer he handles a wide array of residential and commercial escrow transactions. His umbrella of specialties includes regular sale and refinance escrows, bank-owned REOs, and short sales for the first-time home buyer or seller through the seasoned investor. His dedication to his clients and his profession presents him with continuous opportunities to steam-line processes, integrate innovative strategies, and implement new technologies to make the client experience as easy and pleasurable as possible. John looks forward to being an integral piece and dependable partner for your next transaction at Glen Oaks Escrow.

JUDY PASTOR

With a degree in Business and transferable skills she obtained while working as a loan assistant, title representative and escrow company owner, Judy not only helps her clients navigate through their escrow with ease, but also ensures they understand the process and that there are no surprises. When Judy isn't working, she enjoys spending time with her family, expressing her creative side through gardening and ensuring her daughters and son partake in experiences that will lead them to an equally passionate and successful profession.

JULIA MCMULLAN


Karen Wisdom

In her early years, Karen Wisdom wanted to be a water meter reader. When she was turned down because she was a woman and not "strong" enough to handle fieldwork, she left for a field that would give her a fighting chance - real estate. "As an asset manager, I worked on REOs and bank-owned properties, which was often quite emotional," Karen recalls. "When you give people cash for their keys, it's a very distressing situation." She eventually moved over to escrow and caught the bug. When the time came to find work closer to home, she did her research and came across Yelp reviews for Glen Oaks Escrow that had her actively pursuing a position with the company. "After meeting with the management team, I knew I wanted to work here and it's even better than I expected. Everything is awesome - the marketing support, the computer systems and the people!" Karen's compassionate streak is highly appreciated by those who've experienced distressed home sale situations as well as first-time homebuyers. Her escrow skills and knowledge cover a wide array of transactions including: REOs, short sales, refinance, residential, and commercial. On the weekends, Karen swings into action on the golf course. Giving her husband a run for his money, she works her way around bunkers and sand traps for those sweet long drives down the fairway. Fore!

KARI SABO

Job Titles:
  • VP State / Division Manager

Kristen Hartwick

Kristen Hartwick began her escrow career with Glen Oaks Escrow in 1996, quickly advancing to Escrow Officer and consistently being one of the top producers of the company. Kristen is highly versed in the technical aspects of any real estate transaction, whether it be a residential sale, commercial property or tax deferred exchange and reverse exchanges, as well as the company expert on escrows for condo conversions and brand new condo subdivisions. Kristen participates in continuing education and received her certification from the California Escrow Association in 2004. She also mentors and trains new escrow officers, escrow assistants and teams for Glen Oaks Escrow, whether it be on the specific transaction details, advisory, team set up and processes, as well as the management aspects required of an escrow officer while managing a team and perfecting systems while doing so. After 20+ years as an escrow officer, she made a move to work in management full time for the company, and successfully divided her escrow desk between three of the escrow officers on her team, all of which she supports and manages while they now continue to thrive and are consistently top producers for the company.

KRISTINA BINFORD


LISA SALVATO


Lisa Shultz

Job Titles:
  • Branch Manager
Lisa Shultz is a Branch Manager and Escrow Officer at the Glen Oaks Escrow office in Del Mar, and she brings a wealth of experience and knowledge to the team. Before joining Glen Oaks Escrow, she had worked as a Branch Manager and Escrow Officer at three other companies for over three decades. Over that time, Lisa has had the opportunity to help clients through various market and economic conditions successfully, ultimately helping them reach their goals. Lisa also possesses significant expertise in various transaction types, including subdivision, resales, commercial, and exchanges. With that expertise, Lisa can guide clients through even the most challenging escrows with exceptional communication, excellent problem-solving skills, and a sense of calmness. And, her love and passion for helping her clients, no matter what it takes, is evident in every escrow she touches. When Lisa isn't busy helping clients, she enjoys traveling, discovering new places, cooking, and entertaining friends.

LORY LOMELI

Job Titles:
  • VP of Escrow Operations
Lory Lomeli serves as the Regional Escrow Operations Manager for CV Escrow Palm Springs, Palm Desert, and La Quinta locations, as well as Glen Oaks Escrow in Laguna Niguel and Pasadena. She has a true passion for serving others and brings nearly two decades of experience to her role. Her experience includes running a successful escrow desk and has proven to be a tremendous asset in the areas of proactively solving challenges before they happen, supporting her team's needs, and effectively navigating changes in the market with grace and kindness in all that she does. Lory is able to pull from her previous experience and personal knowledge on a daily basis to ensure that her team and clients feel supported on every level of the escrow transaction. Outside of work, Lory loves exploring nature, hikes with her fur babies, spending time at the beach and spending lots of time with her family.

LUCAS PEPI - VP of Sales

Job Titles:
  • Director of Sales

LYNDA OVERTON

Lynda began her escrow career in 1983 working for a small independent escrow company, owned by her grandmother. She moved to the Glendale area in 1986 and continued working in the Glendale area as well as La Canada and Pasadena until 2001 when she moved her career closer to home in the Santa Clarita Valley. Lynda has enormous pride and tremendous loyalty to her community. She has never been happier than working in the valley that she has lived in, loves and where she and her husband have raised their family for the last 18 years. Lynda's expertise includes all aspects of Residential Resale, Refinance, 1031 Tax Deferred Exchange, Commercial and Investment transactions. Lynda opened the first Branch Office of Glen Oaks Escrow in December 2004. Lynda's commitment and dedication to providing unparalleled customer service, her expert technical knowledge and her incredible support staff have earned her and Glen Oaks Escrow/Valencia, an excellent reputation in the Santa Clarita Valley.

MELISSA MILLER


MIKE ALLEGRA

Job Titles:
  • VP of Information Technology

NAZELI GRIGORIAN

An escrow professional since the year 2000, Nazeli likes the challenge of perfecting a file and working under the pressure of timelines. Nazeli joined the dynamic team at Glen Oaks Escrow because of their commitment to excellence and their endeavor to create a pleasant experience for their clients. She always commits herself to a high standard of "Result-Oriented" leadership. She adheres to a work ethic that respects hard work and expects exceptional quality. To Nazeli, success depends on a STRONG commitment to customer satisfaction and a constant focus on the closing date. Nazeli provides escrow service to all of California and works on all types of residential escrows including resale, refinance, short sales, REOs, TICs and commercial. She is bilingual in Armenian and English.

NICOLE REAM


Robin Kim

Robin Kim is an Escrow Officer at Glen Oaks Escrow in Beverly Hills and brings over two decades of experience and expertise to her role. In addition to possessing a vast amount of knowledge in residential escrows, she is also skilled in the areas of: Stock Transfers Medical Bulk Sale Bulk Sales (with A.B.C. and without A.B.C.) A.B.C. License Only Transfer E-2 Visas Commercial Industrial Apartments Vacant Lots Short Sales Assumption / A.I.T.D. (All-Inclusive Deed of Trust) Refinances (Commercial) In addition to supporting all of the aspects required for escrow to close successfully, Robin is also passionate about making clients feel as at ease as possible as they navigate through the real estate transaction. She is able to accomplish this seamlessly by listening to the client's needs, easing their fears or frustrations through excellent communication, and providing exceptional service during each step of the process. When Robin has some downtime, you can find her watching movies with her kids and traveling.

RUSSELL JENSEN

Job Titles:
  • Chief Administrative Officer

SALLY BARRERA

Sally Barerra has more than two decades of experience in real estate with a significant portion serving the title business in customer service and sales. Sally's vast experience and background make her an easy problem solver for many transactions. That career path took a turn when she had a chance meeting with longtime colleague and CEO of Glen Oaks Escrow (GOE), Scott Akerley. Today, Sally is in charge of business development at GOE where her exuberant and caring personality have found the perfect home. "There is no similarity between title and escrow," Sally explains. "Title is selling paper. Escrow is all about people and relationships. It's very rewarding." Like a casting director, she sees her role as matching the right client with the right escrow officer. The culture at GOE is supportive of her efforts, providing state-of-the-art technology, continued education and an open door policy. "I really like the fact that the company is big, but the people treat each other like a small boutique company. It's a family environment." Sally is bilingual in English and Spanish and involved in the National Association of Hispanic Real Estate Professionals (NAHREP), Montebello District Board of Realtors, Downey Association of Realtors® Inc., Asian Real Estate Association of America (AREAA) and Real Estate Owner's Management Association of California (REOMAC). Sally enjoys sharing her knowledge and frequently holds educational seminars at the office for lenders, realtors, homebuyers and anyone interested in learning more about the trends and regulations that continue to shape real estate and escrow transactions. "I introduce everyone I meet to GOE because I know they will ultimately become raving fans."

Sarah Whistler

Job Titles:
  • Operations Manager for Pango Group
Sarah Whistler is a Regional Escrow Operations Manager for Pango Group and possesses extensive experience and expertise in the industry that spans over 22 years. While her first job in the industry at the age of 22 wasn't part of her long-term career plan, she quickly realized that she had an innate passion for escrow and thrived in serving clients with their needs. Over the years, clients have come to count on her for her exceptional communication skills, her talent for solving complex challenges, and her ability to use collaborative techniques to find solutions. In her current role, Sarah continues to use those invaluable skills, along with serving as a key point of support for escrow officers and other members of the Pango Group team. On a daily basis, Sarah works diligently to build and nurture relationships internally and externally, empower and support escrow officers within the company, and jump into arenas where her expertise can be utilized. When Sarah isn't occupied creating raving fans out of clients, she enjoys music, traveling, hiking, camping, and anything that involves adventure.

Scott Parisen

Job Titles:
  • Escrow Officer
Scott Parisen has been an Escrow Officer for six years and offers a comprehensive base of experience, most notably in REOs, regular sales, short sales and refinance. He came to Glen Oaks Escrow in 2008 based on the company's unparalleled reputation for superior customer service and its progressive corporate philosophy.

Shannon R. Gutierrez

Job Titles:
  • Officer at Our Glen Oaks Escrow Valencia
Shannon R. Gutierrez grew up in the Santa Clarita Valley and started building her escrow career as a receptionist with an in-house escrow company. While she was there, she gained valuable experience in each and every department, prior to being promoted to Escrow Officer and then Escrow Manager. Currently, Shannon serves as Senior Escrow Officer at our Glen Oaks Escrow Valencia office where she brings immense value to our clients, team and organization. On a daily basis, she provides a listening ear and guidance to clients and has a special knack for making them feel at ease, even in the most challenging circumstances. When she isn't meeting with clients, Shannon works meticulously to manage every piece of the escrow process to ensure that it all comes together perfectly, creating an exceptional experience for the client. Coupling decades of experience in residential, refinances, REOs and short sales with her detail-oriented nature and impeccable level of client service, Shannon helps clients obtain their dreams of being homeowners each and every day. In her free time, Shannon enjoys spending time with her family.

SHARI CHEN


SHAWNA REED


SONIA NISHAN - CFO

Job Titles:
  • Director of Finance

Stacy Kung

Job Titles:
  • Support Services Manager
Stacy Kung serves as the Escrow Support Services Manager at Pango Group and plays a significant role in the organization's digital support division to ensure that escrow officers feel supported. She brings a great deal of experience from various service-oriented customer service roles, and she's pulled from those past experiences to create positive engagement, meaningful relationships, and happy clients each and every day. Her appreciation for clear and concise communication and being a team player have proved to be extremely useful in her role. Daily, Stacy works diligently to ensure that her team is set up for success and is always there to lend a helping hand if someone needs a little support. When Stacy isn't busy helping grow the escrow support services team and offerings, you can find her exploring new food and restaurants. She's an avid foodie and loves researching and planning trips around discovering new restaurants.

Stephanie Demars

Job Titles:
  • Escrow Officer
Escrow Officer, Stephanie Demars is happiest when clients tell her she made the property transaction process easy. To achieve those rewarding moments requires a strong support system, one of the primary reasons she joined Glen Oaks Escrow in Pasadena. "Buying and selling homes is stressful, confusing and perplexing for many people," Stephanie said. "Here at Glen Oaks Escrow, I have an experienced team to help guide me in challenging situations, which is key to delivering the best possible customer service. Plus, everyone in our office is lighthearted and fun - a very down to earth group." Stephanie has been in the escrow industry for more than 13 years. She manages commercial, resale, refinance, short sales, REOs and probate escrow transactions. She is also a Notary Public. She is known to go the distance in her professional life to ensure clients' questions are answered and problems are solved. In her personal life, Stephanie goes to faraway lands to seek out new places, faces and cultures, most recently in Barcelona and Rome!

VAHRAM HOPALIAN

Job Titles:
  • Operations Manager

VIRGINIA WASSIF


VIVICA RAMIREZ