HELP DESK MANAGEMENT SOFTWARE WORLD

The Help Desk is not a island. It must fit comfortably within the organization and should ideally comply with the requirements of ISO 17799 and ITIL. This section considers these matters and identifies sources to assist... All this adds up to additional costs of providing support through having spare capacity of staff, often under utilised telephone switch systems and associated equipment, phone call charges as well as the potential loss in revenue from unsatisfied customers... This is the help desk software and information resource and portal. It covers all aspects of management and audit for all types of help desks, including help desk application, call center outsourcing, and help desk management software sections.

Also known as: Help Desk, Help Desk Software