ITPMG - Key Persons
Job Titles:
- Founder of Interscape Technologies Inc
- Storage and Storage Area Network Expert
Mr. Alok has over 20 years of professional experience in the IT industry with proven leadership in information life cycle management. He has designed and implemented innovative approaches for Performance Analysis and Capacity Planning for the Systems and Storage Area Networks for increased IT effectiveness.
Mr. Alok is the founder of Interscape Technologies Inc., a market leader in providing Performance Analysis and Capacity Planning for the Systems and Storage Area Networks. Interscape has developed Perfonics™ to provide its Fortune 500 customers with services such as Baseline Performance Analysis, Performance Troubleshooting, Application Tiering Analysis, RAID-5 Performance Load Analysis, Replication Bandwidth Analysis (SRDF, SRDF/A, SANCopy, MirrorView, etc.).
Mr. Jain has held leadership technical roles in NCR and AT&T and worked with leading Wall Street companies in implementing large storage related projects which include migrations and Disaster Recovery Planning.
He works with senior business and IT executives on high-level engagements focused on designing and implementing performance management programs, dashboards, defining & creating measures and metrics for SAN and NAS solutions for customer environments with over 10 PetaByte storage and 10,000 Ports across multiple Data Centers. He has worked on projects that have an end-to-end coverage of the enterprise storage environment including Storage Technical Architecture, Enterprise Performance Analysis, Application Tiering, Bandwidth Analysis, SAN & NAS Consolidation planning and Data Migration planning. His capabilities include assessing and selecting best-fit solutions (Hardware and Software) from Storage industry leaders including EMC, Hitachi, IBM, Cisco, and Brocade to name a few.
Mr. Alok Jain received his Bachelors Degree in Physics, from University of Calcutta (India), Bachelors in Computer Science from Stockton State College (NJ) and Masters Degree in Computers Science from New Jersey Institute of Technology (NJ).
Job Titles:
- Organizational Design and Development Leadership Development Executive
- Training Director for a Division of FMC Corporation
Barbara Poole has over 25 years of comprehensive experience in the broad area of organizational, leadership, and individual development. Her background includes both internal and external roles across multiple sectors, including private industry, higher education, management consulting, municipal government and the non-profit arena. Her coaching and consulting practice specializes in working with leaders and their teams to promote more inspired, productive and effective workplaces.
Barbara began her professional career with the assessment services arm of Wilson Learning Corporation, where she focused on the development of tailored assessment center and selection programs for Fortune 50 client organizations. She served as principle researcher and consultant on a project for the US Nuclear Regulatory Commission that resulted in a set of uniform standards for the selection of nuclear plant personnel throughout the United States.
After leaving Wilson in the mid-1980's, Barbara became the training director for a division of FMC Corporation in its transition from a unionized plant in San Jose, California, to a union-free operation in Orlando, Florida. Her role in the new plant-start up was to orchestrate building a culture of positive leadership and strong teams in order to preserve the division's union-free status. This strong foundation of connected leadership has carried through to today, with FMC Technologies being named Fortune Magazine's number one most-admired company in the oil and gas equipment industry in 2008.
After leaving FMC, Barbara went on to join a privately-held office equipment company based in Orlando, Florida, as the Director of Human Resource Development. There, she designed and implemented a comprehensive management and leadership development program with classroom training, learning forums, coaching and mentoring components. As a member of the executive committee, she was instrumental in helping to grow this organization and successfully position it as a target for acquisition by IKON Office Solutions, now a division of The Ricoh Company, Ltd., a $22 billion global technology innovator.
In the mid-1990's Barbara elected to start an independent coaching and consulting practice centering around leadership effectiveness, organizational design and development, and career transformation. She has developed strong expertise in helping her client companies build world-class teams, grow inspired and effective leaders, implement succession planning programs and build healthy and progressive company cultures. In this capacity, Barbara is one of the pioneers in the leadership coaching field, and maintains the designation of Master-Certified Coach through the International Coach Federation. Her diverse client list includes such representative organizations as AECOM, Lego, Inc., Symantec, Clear Channel Communications, Wachovia Bank and Auburn University.
Barbara holds a Master's Degree in Clinical Psychology and a Bachelor's in General Psychology from the University of Central Florida. She has completed additional specialized training with Coach University and The Strozzi Institute.
Mr. Shank has more than 30 years of experience managing projects and operations in a broad range of industries. His career has been focused on leveraging technologies across organizational boundaries to achieve breakthrough and continuous improvement of business results.
Mr. Shank's business process analysis and change management skills have been applied in Operations, Engineering, Materials and Supply Chain Management as well as Consulting roles. He has built successful, collaborative relationships with C-level executives, internal teams, customers and suppliers.
Recently, Mr. Shank founded Supply Chain Value Associates (SCVA) and has led projects for clients ranging from large, global enterprises to small, regionally-focused companies. Engagements have ranged from restructuring supply chain strategy and operations for a global energy/chemical company, to installing basic control processes and securing market capitalization for a specialty beverage firm.
Prior to SCVA, Mr. Shank was responsible for integration and start-up of a 19,000-pallet robotic warehousing system for Cardinal Health that achieved the first FDA approval for automated storage and retrieval security of controlled substances in the U.S. pharmaceutical industry.
Previously, Mr. Shank was Director of Materials for DSM Engineering Plastics, Americas and Director / Operations for Rossi Pasta Specialty Foods. Before that he led information technology integration projects for Union Carbide Specialty Chemicals and Borg-Warner Chemicals / GE Plastics. His career foundation was built in the packaging industry as an Industrial Engineer, advancing into Engineering and Operations Management roles.
Mr. Shank received a bachelor's degree from the West Virginia University School of Industrial and Management Systems Engineering.
Bill Walton: IT and business performance metrics and benchmarking, performance management and measurement methodologies, including balanced scorecards and management dashboards, IT portfolio management, prioritization of IT investments and alignment with business performance drivers, IT financial management and governance
Mr. Walton has over 25 years of experience in IT benchmarking and performance measurement. He has demonstrated expertise in portfolio management, the alignment of IT resources with business priorities, IT governance, and IT service management. Mr. Walton also has experience with the application of performance management methodologies such as the Balanced Scorecard to IT as well as to business processes.
Prior to joining ITPMG Mr. Walton was a Project Manager at the Corporate Executive Board. Specifically, he managed the development of CEB's Infrastructure Performance Improvement Lab offering, which is a suite of benchmarks directed at the cost, quality, and management processes of IT infrastructure service delivery.
Before CEB, Mr. Walton was a Principal at The Beta Group where he managed and delivered consulting engagements that improved the connection between IT and the strategic and operational goals of the business. These engagements implemented the IT financial management frameworks and principles that were developed by him and his partners. These frameworks and principles were used to assess and improve processes around IT planning, prioritization, alignment and other aspects of IT financial management.
While at The Beta Group, Mr. Walton co-authored, with Bob Benson and Tom Bugnitz, From Business Strategy to IT Action: Right Decisions for a Better Bottom Line (Wiley, 2004). This book is widely recognized as a key work in the field of IT value management and has been used by several graduate business schools as part of their IT management curriculum.
Previously, Mr. Walton was a Vice President at Gartner where he was responsible for the development and delivery of several IT benchmarking services still in use today. Earlier, he had performed custom IT consulting and benchmarking studies for Real Decisions Corporation, which was later acquired by Gartner.
Mr. Walton earned his Bachelor's degree at Williams College and his MA in Information Science at the University of Chicago.
Mr. Cooper has more than 25 years of experience in managing the design, development, & implementation of systems, both global and US, resulting in successful applications that were aligned with the firms strategic business goals.
Recently, Mr. Cooper was a Senior Associate with Integro Insurance Brokers. At Integro he successfully managed the implementation of a Customer Relationship Management system with an electronic interface to Dunn & Bradstreet for the global management of unique Account ID's. He also managed the implementation of a Risk Management insurance market and pre-billing system resulting in reduced operational costs, and reduction of errors and omissions.
Previously Mr. Cooper was Senior Vice President at Marsh and McLennan managing the implementation of many of Marsh's strategic global applications, some of which are listed below:
Job Titles:
- Director of Research for Rethink
Caroline Gabriel: Technologies and business models for service providers and vendors, broadband wireless technologies with emphasis on WiMAX, 3G, fixed/mobile convergence and wireline broadband markets
Caroline Gabriel specializes in technologies and business models for service providers and vendors, in the broadband wireless, 3G, fixed/mobile convergence and wireline broadband markets.
Rethink provides published market reports, customized research projects and business model consulting, and holds one of the world's most comprehensive research databases of operators and vendors in broadband wireless, particularly WiMAX.
Caroline co-founded Rethink Research Associates in 2002, which provides published market reports, customized research projects and business model consulting, and holds one of the world's most comprehensive research databases of operators and vendors in broadband wireless, particularly WiMAX. She has also been responsible for creating the thought leading Wireless Watch and WiMAX Watch analyst services for Rethink. This provides weekly analysis and in-depth market reports on many aspects of wireless and mobile technology, with particular expertise in broadband wireless. Current reports include 'WiMAX Business Models 2006-10' and 'The WiMAX Global Map 2006-9'.
Before Rethink, Caroline spent a large part of her career in various senior positions at VNU Business Publishing Europe. VNU BPE is Europe's largest publisher of IT-related information with over 50 magazines, seven web sites, a conference organization and various research services. It is part of VNU, the world's largest business information group. Most recently, she was European editorial director with responsibility for editorial and research strategy, organizational structuring and business development.
Caroline is the director of Research for Rethink and contributes the lead research for its Wireless Watch Service. Although Caroline remains up to date with all areas of wireless technology, especially the various formats of cellular and short range technologies like UltraWideBand, since early 2003 she has focused much of her research on WiMAX and related broadband wireless technologies.
Mr. Ambuhl has more than 25 years of experience in the IT benchmarking industry, with the past 12 years focused on increasing the business benefit from investment in information technology. He has designed and implemented innovative approaches to performance measurement, benchmarking, and alignment of technology for increased IT effectiveness.
Mr. Ambuhl is co-founder of the IT Performance Management Group and an active consultant within the IT performance management practice. He works with senior business and IT executives on high-level engagements focused on establishing current IT organization performance and synergy/alignment between business and IT, employing tools, techniques, and methodologies he developed specifically for these assessments.
Recently, Mr. Ambuhl was Vice President, EMEA Benchmarking for META Group. At META Group he co-developed and managed the delivery of a set of cost and price benchmarking services, focusing on KPIs and IT cost/price performance, unique to IT benchmarking.
Previously, Mr. Ambuhl was vice president of Gartner Measurement's client services for North America, where he managed service analysts and delivery of IT measurement services to Global 2000 accounts.
Before that, he developed and managed Gartner's delivery team for the IT Overview Analysis, the first measurement service directed at the CIO/CFO to provide understanding of IT performance with a business viewpoint. In addition, he spent 14 years at Real Decisions, which was acquired by Gartner, and was instrumental in launching several IT benchmarking services still in use today.
Mr. Ambuhl received a BA in business economics from The College of Wooster.
Coby L. Dunn: Operational assessments and re-engineering of service and support organizations based on ITIL and ITSM best practices, related technology assessments, selection and implementation of automation to support continuous improvements, SME - ITIL/ITSM, interim management, IT strategic alignment, program and project management
Mr. Dunn has over 30 years of experience as a senior business and systems executive in customer service and support in the High Technology, Finance, Telecommunication and Manufacturing sectors. He has been responsible for the selection and implementation of over 60 major customer service related system integration projects. These efforts addressed diverse and complex business models, systems development, integration delivery, operational and support infrastructures across a broad range of customer service requirements.
He has held senior IT management positions at two fortune 100 firms: FMC Corporation and Bank of America. He has managed support organizations for software vendors, service providers and corporate IT. Over the years he has formed, co-founded and directed three consulting services organizations that specialized in the effective delivery of customer support and IT services. He has led over three dozen support organization assessment and re-engineering projects in the financial services, telecommunication and high technology sectors.
Recently, Mr. Dunn has directed a series of ITIL and IT Service Management programs for a major commercial and retail bank. His accomplishments have produced a continuous series of process improvements addressing IT infrastructure in the areas of Incident, Problem, Change and Release Management. Benefits have been significant reduction in unscheduled service interruptions, improved staff utilization and improved customer satisfaction. He has also led a multi-vendor Proof of Concept selection for an automated Configuration Management tool suite addressing an enterprise monitoring strategy, automated discovery, business service mapping and a Configuration Management Database (CMDB). He continues to support this client as an on-demand Subject Matter Expert (SME).
Mr. Dunn received his undergraduate degree in Economics form University of San Francisco, and his MBA in Finance from the University of California, Berkeley.
Mr. Berry has more than 27 years of experience in the Management and IT consulting industry. He has designed and implemented innovative approaches to outsourcing, process and performance management and alignment of technology for increased IT effectiveness.
An accomplished Executive and Management Consultant with a successful track record of developing and executing large and complex Outsourcing, Process and Productivity and Organizational Development engagements, Mr. Berry has led a number of companies and clients through difficult transition periods with significant improvements in growth, profitability and efficiency.
He is a builder with a proven history of company development in high value-added performance-based areas. Through his global Outsourcing experience and proven executive management capabilities, his continuing objective is to provide quality Outsourcing Management and IT consulting advice and services to his clients.
Mr. Berry has held leadership roles within corporate IT and management consulting services organizations. He is currently a Partner with the Chelsea Consulting Group and previously had management and executive roles with DMR Consulting, Cap Gemini Sogeti, IT Strategies International, Coopers & Lybrand and the Canadian Depository for Securities (CDS).
David Floyer is a leading expert in the field of information technology management with a specialization in the disciplines of business case analysis, IT strategy and alignment, portfolio analysis, benchmarking and operations research. He is a developer of frameworks for measuring IT value and has performed numerous analyses of IT portfolios for large and medium-sized companies. Mr. Floyer possesses broad experience within many industries including financial services, health care, pharmaceutical, communications, transportation, manufacturing, energy and government.
In his thirty year career, Mr. Floyer has had substantial consulting experience having co-founded and served as a lead consultant for two companies, including ITCentrix and Barometrix both focusing on IT value management and business alignment. He was also a Research Vice President at International Data Corporation (IDC) where he consulted with Global 2000 companies on IT product and go-to-market strategies.
Prior to joining IDC, Mr. Floyer had a successful career at IBM holding numerous management positions in research, sales, marketing and systems analysis. As a practitioner, Mr. Floyer managed IT operations for IBM France and as a sales and marketing executive he specialized in demonstrating business value for IBM's largest European customers including BMW, Credit Suisse, Deutsche Bank and Lloyd's Bank.
He is a recognized expert in his field and has published numerous papers on issues such as IT strategy, cost assessment, systems architecture and IT value management. Mr. Floyer holds a B.Sc. in psychology from Birkbeck College, London.
Mr. Goldstein has over 25 years of experience in information technology specifically in networking, storage, risk management, and sourcing. He also has significant experience in financial services, specifically in the securities industry with a focus on brokerage, global custody and executive reporting and in the insurance industry with a focus on health care and managed care.
Most recently, working as a consultant for HCSC, one of the largest health insurance companies, he developed enterprise strategies for storage, data center and networking. He also managed a major storage sourcing process and conducted an IT risk assessment for this company and provided remediation strategies.
Previously, working for Gartner, Inc. of Stamford, CT, he provided in-depth consulting expertise in telecommunications, sourcing processes and risk management as used in securities, banking, insurance, manufacturing and government. While there Mr. Goldstein led consulting projects in the following areas:
David Goldstein: Financial services, with a focus on brokerage, global custody and executive reporting, insurance industry with a focus in health care and managed care, storage strategy, data center and networking strategy, storage sourcing and IT risk assessment
Mr. Greenebaum has more than 25 years of experience in the IT industry. He has specialized in the practice of management, operations and outsourcing of Information Technology Infrastructure. He has worked with brokerage firms; financial information services providers, scientific firms, telecommunications companies, municipal governments and the US Department of Defense.
Mr. Greenebaum is founder and a principal of the Fairlands Group. Prior to his consulting involvement he was a Director with AT&T where he developed and launched AT&T WebService Connect™, a managed service for delivering application to application connectivity across the Internet. Before AT&T he managed the technology infrastructure for several investment and brokerage firms. Multiple times Mr. Greenebaum was responsible for architecting and delivering the integration of technology organizations, data centers and operational systems as a result of merger activity while he worked in the financial services industry.
Mr. Greenebaum received a Bachelors of Science in Computer Science from Purdue University with post-graduate studies at DePaul University.
Job Titles:
- Chief Information Officer of the Colorado Department of Revenue
As Chief Information Officer of the Colorado Department of Revenue, Mr. Loewi oversaw the Colorado Integrated Tax Architecture (CITA.) The $50 million CITA project replaced an array of systems on multiple platforms with a single, taxpayer-centric product in a current, integrated, environment. The project also updated antiquated infrastructure and retrained dozens of IT employees. Loewi also oversaw IT operations of the Colorado Divisions of Motor Vehicles and Enforcement and the Colorado Lottery, with hundreds of major systems and almost 200 locations. In the consolidation of twenty IT organizations into Colorado's Office of Information Technology, he coordinated support for Revenue applications sharing data for public safety, benefits eligibility, alimony and other court order enforcement, medical marijuana licensing and more. Under him, Revenue systems earned praise from the IRS, Social Security Administration and Colorado's Office of the State Auditor for improved security and process improvements.
Before state government, Mr. Loewi held IT positions in education. As CIO at the University of Minnesota-Morris he guided consolidation efforts, eliminating unique software and established standards for other software such as PeopleSoft, Oracle Tools and PointSec, among many others. Partnering with the U. of Minnesota system, he eliminated redundant vendors and moved most Morris servers to Minneapolis through aggressive virtualization. Selected open-source applications resulted in further savings and improved security. At schools and universities in Oregon and Missouri, Mr. Loewi worked with leadership to define program goals, establish performance criteria, and integrate systems with administrative, academic and library implications. He also began his long history of soliciting suggestions for system improvements from non-technical, front-line staff, a habit of collaboration that informs all his management thinking.
Mr. Loewi spent over six years with J.P. Morgan and Company in New York, Germany and California, mastering finances and budgeting, soliciting and consolidating business relationships in three languages and expanding customer service and personnel management skills.
Mr. Loewi has 35 years of computing and managerial education, and experience applying the fruits of those labors. A graduate of Harvard University, he also holds an M.S. in Computer Sciences from the University of Texas-Austin, where he was an Microelectronics and Computer Development Fellow, 1985-87.
David Vellante is a recognized authority on IT portfolio management, value measurement, investment strategies, and strategic planning. In his twenty-plus year career as a consultant and entrepreneur he has directly improved corporate performance at many organizations by advocating the management of information technology in the same manner as any business investment.
Mr. Vellante is a founder of two organizations where he has served as CEO, including ITCentrix, a leading consultant in the field of IT value measurement and Barometrix, a software tools and consulting firm delivering decision management solutions. Before forming these companies, Mr. Vellante was Senior Vice President of International Data Corporation (IDC) where he helped build and manage the company's largest division, serving the world's leading technology companies such as Hewlett Packard, IBM, Microsoft, Oracle and Sun Microsystems. Mr. Vellante has extensive international experience including the launch and management of several thriving operations in the Americas, European and Asia/Pacific regions.
Mr. Vellante has been a popular speaker at international conferences for IT executives and investment professionals. He has written and published numerous articles and papers in the industry trade press including Computerworld and is frequently quoted in publications such as the Wall Street Journal, The New York Times, BusinessWeek, Forbes and Fortune. Mr. Vellante holds a B.S. in applied mathematics from Union College in Schenectady, New York.
Mr. Reuben has more than 20 years of experience in the IT industry specializing in global telecommunications network strategy and infrastructure management. He is skilled in identifying and articulating the business benefits of emerging technology solutions to senior business executives. His experience includes large global corporations, service providers and management consulting companies. He has senior level experience in managing large-scale MPLS, VoIP, Internet Telephony, wireless/mobile services, WAN, CAN and LAN networks.
Mr. Reuben is an active consultant within the Enterprise Network Infrastructure Strategy and Planning practice. He works with senior business and IT executives on engagements focused on optimizing and aligning current IT network infrastructure requirements with organizational needs. He employs tools, techniques, and methodologies he developed specifically for these assessments.
Recently, Mr. Reuben was a Technology Director in Touchstone's Emerging Markets and Technology practice where he was responsible for leading and delivering management consulting services to senior leadership in the Federal Government and private industry. At the Office of Management and Budget (OMB) he analyzed $75 billion in annual IT expenditures and identified significant opportunities for optimization, consolidation, reuse of resources and the elimination of inefficient operating expenses. Also for OMB he was responsible for evaluating the current state of the U.S. governments Federal Enterprise Architecture (EA) program where he provided key recommendations to the EA program to reflect current technical realties. At General Services Administration (GSA) he provided analytic and technical services to support the implementation of the U.S. Governments Federal Cloud Computing Initiative to modernize technology by utilizing cloud services to increase efficiencies and optimize common services.
Previously, Mr. Reuben was Practice Director Telecommunications and Network Services for Gartner. At Gartner he developed a Telecommunications Contract Negotiation service offering helping to save Gartner clients millions of dollars in new and renegotiated wire-line and wireless voice and data telecommunications contracts. He also developed innovative strategies to help clients optimize network infrastructure costs. At Gartner Mr. Reuben was a recognized leader in global voice and data telecommunications, data center infrastructure, sourcing and enterprise architecture.
Mr. Hubbard is the inventor of the powerful Applied Information Economics (AIE) method. His career has focused on the application of AIE solve current business issues facing today's corporations. Mr. Hubbard has completed over 50 risk/return analyses of large, critical IT projects in the last 12 years. AIE is the practical application of several fields of quantitative analysis including Bayesian analysis, Modern Portfolio Theory, Monte Carlo Simulations and many others. Mr. Hubbard's consulting experience totals 20 years and spans many industries including insurance, banking, utilities, federal and state government, television media and manufacturing.
Hubbard's AIE method has also been widely used outside of IT on environmental policy, market forecasts, operations analysis, and venture capital. His method is now used by the US Marine Corps to forecast fuel requirements for the battlefield and he has recently developed measurement methods to determine whether new training in the USMC will reduce casualties from roadside bombs.
Mr. Hubbard is published in CIO Magazine, Information Week, and DBMS Magazine. His AIE methodology has received critical praise from The Gartner Group, The Giga Information Group, and Forrester Research. He is a popular speaker at IT Metrics & Economics conferences all over the world. He is also the author of the book "How to Measure Anything: Finding the Value of Intangibles in Business" published by John Wiley & Sons. His book is in the top 25 of "Hot New Releases" in Amazon's management category. His book addresses methods for measuring anything in business no matter how "immeasurable" it may seem.
Prior to specializing in Applied Information Economics, his experiences include data and process modeling at all levels including strategic planning and technical design.
Mr. Hubbard holds a Bachelor of Science degree in Business Administration and an MBA with an MIS emphasis from his home state at the University of South Dakota.
Job Titles:
- Business Development, Corporate Planning and Innovation Management
Mr. Ferguson has more than 20 years of experience in the consulting and high technology industries. He has a strong record of success in developing and directing international technology and professional services organizations in North America, Latin America, Europe, and Asia to achieve revenue and profit goals.
Mr. Ferguson maintains an active consulting practice working with clients on issues of business development, corporate planning and innovation management. He works with management teams to identify creative ways of applying technology to business operations and strategy to achieve commercial advantage. Much of this work involves integrating internal business processes, such as innovation management and strategy development, with external partners to accelerate growth and minimize costs. In 2004 he published a white paper with the Monitor Group about the relationship between innovation and corporate alliances entitled "The Company One Keeps".
Mr. Ferguson began his consulting career at McKinsey & Co. two decades ago where he served global clients in the telecommunications, financial services, aerospace and professional services industry. In the early 1990s he assumed several leading executive positions at Lotus Development, directing Lotus' international planning and finance functions, managing operations in East Asia and then subsequently directing licensing and technology acquisitions for the global software company. In the mid-1990s he helped co-found a technology based strategy and business planning consulting firm, The Planning Technologies Group, which was purchased by the Mike Milken backed venture, Nextera Enterprises.
Mr. Ferguson received a BA in Economics and Political Science from Yale University and a Masters (Law and Diplomacy) from the Fletcher School of Law and Diplomacy, Tufts University. He currently sits on the Board of Directors of Saba Software (NASDAQ: SABA) the leader in providing corporations with software-based solutions for Human Capital Management. In addition, Mr. Ferguson is a Trustee of the Yale-China Association, a non-profit institution dedicated to promoting educational exchanges between the people of the United States and China.
Douglas Ferguson: Business Development, corporate planning and innovation management
Dr. Spitzer has 35 years of experience in performance measurement and management and is widely acknowledged as one of the world's leading authorities on performance measurement and performance management. His latest book Transforming Performance Measurement: Rethinking the Way We Measurement and Drive Organizational Success has been hailed as a 'breakthrough,' 'a masterpiece,' and 'the most important book ever written about performance measurement.'
Dr. Spitzer's advice and counsel is sought by companies and government agencies throughout the world. During his distinguished career as a consultant, he has helped more than 100 organizations on five continents improve their performance. Dr. Spitzer's client list reads like a Who's Who of outstanding organizations in the private, public, and non-profit sectors. Among Dr. Spitzer's most significant accomplishments were developing the Learning Effectiveness Measurement (LEM) methodology, which has revolutionized learning measurement at IBM and at many other companies; creating the first Masters Degree program ever delivered entirely online; founding the Research Roundtable on Service Performance Measurement; and contributing thought-leadership to the U.S. Department of Commerce's Advisory Committee on "Measuring Innovation in the 21st Century Economy".
In addition to his consulting career, Dr. Spitzer was senior researcher and performance measurement thought leader at IBM Corporation and held leadership positions with James River Corporation, Digital Equipment Corporation, and Kimberly Clark Corporation. He also served as a professor at 5 universities and was an assistant director with a U.S. government agency.
Dr. Spitzer is the author of 8 books and over 200 articles and book chapters and he has been a keynote and featured presenter at more than 100 conferences throughout the world. Dr. Spitzer has received many honors for his significant professional contributions, including being selected as a Fellow of the Advanced Performance Institute and receiving two President's Awards from the International Society for Performance Improvement. He also holds the prestigious Certified Performance Technologist (CPT) designation.
Dr. Spitzer earned his Ph.D. degree from the University of Southern California and his M.A. from Northwestern University and pursued both undergraduate and graduate studies at the London School of Economics.
Job Titles:
- Senior Information Technology Consultant With Experience in IT Program Management
Mr. Venner is a senior information technology consultant with experience in IT Program Management, IT Strategic Planning and IT Outsourcing. Mr. Venner has advised clients in IT project portfolio management and has conducted numerous outsourcing assessments and transactions over the past 15 years. He has worked with C level executives and in global environments to achieve targeted objectives for his clients.
Mr. Venner provided expertise to a client in the development of a Program Management Office to support the client's global transition to an outsourcing provider covering IT infrastructure, application development and maintenance, HR, F&A and call centers, with a contract value of over a $1 billion.
He also developed a Program Management Office and led the development of a Project and Enterprise Portfolio Management process as well as the implementation of Planview, a leading PPM/EPM software tool. This process will allow the client to align investments in IT with business directions and resolve conflicting priorities for staffing resources and funding to ensure the maximization of benefits to the enterprise.
Mr. Venner has assisted a consulting client in municipal government to realize between $50M and $75M in project development cost savings through Contract/Program Management Office efforts by overseeing a large outsourced application development project, including establishing service level management approach, creating a work order process for identifying staffing and costs, and managing work packages.
Prior to being an independent consultant, Mr. Venner was a Client Executive within a $10M IT consulting services organization. While personally delivering subject matter expertise and fulfilling project management commitments, he was also tasked with managing staff and overseeing client engagements through the full outsourcing life cycle, including preparing and closing client proposals, managing client relationships, and generating follow-on business.
Gary has M.B.A. in Finance from New York University and a B.S. in Electrical Engineering from Lehigh University
Gay Gordon-Byrne has over twenty-five years experience in information technology across a variety of industries and roles. Gay is a founder of TekTrakker Information Technology Systems, LLC a firm focused on accurately providing failure rates of IT equipment installed anywhere in the world.
She grew up around large commercial computing. Her father was the principal architect for Honeywell's big first commercial computer, the Honeywell 200. After she graduated Colgate (Cum Laude), she worked in econometric modeling for the University of North Carolina (Chapel Hill) and then took a job for SDI - a pioneering vendor of systems software tied into the IBM mainframe operating system. Ms. Gordon-Byrne rose rapidly to Branch Manager, and then Regional Sales Training Manager.
Gay left SDI to work for StorageTek (then STC) to help them sell their turn-key mainframe datacenter package based on plug compatible products centered by the Magnussen mainframe. In addition to being their top sales performer, Ms. Gordon-Byrne also chaired the New Products Committee which was charged with filling out the product line so that STC could include printers, communications FEP, and all the accessory products found in a data center.
Gay then went to work for El Camino Resources where she was responsible for opening up the Eastern U.S. operation. Over her 16 year tenure at El Camino Resources, Gay was always among the top sales achievers and was also tapped to help design internal systems for CRM, Order Entry, and on-line portfolio access for clients. Through El Camino's REAL subsidiary - Gay was the first person to be allowed to resell the IBM Z series and participated in designing the Z series partner strategy.
In 2000 and Gay left El Camino to take a position with Relational Funding and helped them change from a buyer of leases originated by others, to a direct lease model.
Job Titles:
- Senior Technology Executive
Harold Kreitzman is a senior technology executive who worked for several global financial institutions in capacities ranging from VP of Systems Development, VP of Data Center Operations and VP of Global Technology.
Mr. Kreitzman brings over 25 years of extensive experience in all facets of technology application to solve business challenges and take advantage of market objectives. His specialties include process reengineering, financial modeling, strategic and tactical plan development and implementation, budgets, pricing analysis, product/service comparative analysis, business contingency/disaster recovery planning, and technology gap analysis.
Mr. Kreitzman has wide-ranging experience in technology and business. His particular interests are in the appropriate application of people, process and technology to enhance business value. During the course of his career he has been responsible for new systems development and implementation, conversion of mini-data center to adhere to corporate standards, identifying several process efficiencies and then helping to implement them, and severely modified an investment bank's IT department to be able to support global expansion and operation. During the past several years he has worked closely with many startups to enhance products and services.
Humayun Beg is a technology executive with exceptional abilities in Management and Enterprise IT Architecture. Mr. Beg brings over 25 years of extensive experience in corporate management, technology deployment and risk management. His specialties are integrating technology into business, implementing IT solutions for efficient and profitable use, and defining risk and contingency. He has significant experience in all aspects of data center services, contingency planning, systems management, software development and project management, as well as holding key positions in directing major initiatives and projects. Mr. Beg has wide ranging experience, and his particular interests are in Enterprise Architecture (EA), risk assessments, contingency planning, high availability application delivery architecture, development and deployment cost estimation, Integration and Middleware Architecture, Database Management Systems, IT Operations and System Security.
Mr. Beg has recommended enterprise architecture solutions to match business imperatives; he has developed customized Data Center implementation strategy and architecture with security assessments and Information Life Cycle Management for several clients. The strategies and solutions were selected after evaluation of industry leading providers and cost benefit analysis, and following a structured six phase data center consolidation strategy. Mr. Beg has followed several structured methodologies for Managing and Monitoring IT Operations; these include ITIL, COBIT, RUP/MBASE, COCOMO II (Estimation), etc.
A consultant with over thirty years experience in the information industry. In the course of his career he has demonstrated particular expertise in the areas of metrics, balanced scorecards and measurement programs, business intelligence, program management, business continuity, software asset management, process engineering, skills management, all phases of systems development and implementation, software package evaluation and installation, systems methodology development and implementation, productivity improvement and cost reduction, quality assurance, testing and project management.
He has created and conducted "readiness" assessments to determine and resolve performance "gaps", as well as, completed productivity and quality benchmark studies focusing on systems development, tool implementation, testing and application support. He has developed, evaluated and implemented systems methodologies and technical standards manuals. He has designed, developed and implemented a variety of performance management, client satisfaction and measurement programs in both the public and private sector.
He has developed and marketed software packages; has published 27 articles and authored Guidelines for Selecting Software Packages (Elsevier). He has also developed and conducted over 30 seminars, workshops and training sessions focusing on benchmarking assessments, developing SAM & ITIL metrics, performance and productivity improvement, skills management, cost reduction, technology "Readiness", knowledge-based planning and estimating.
Mr. Felicetti has over 25 years experience as an IT strategist, process-improvement specialist, senior technology executive and IT project manager. He has special in-depth knowledge in business-IT alignment, project management practices, outsourcing strategy and project risk assessment.
John co-founded The Pelham Advisory Group, LLC in 2001 in order to integrate business strategy, technology, process and culture to produce robust solutions that work, endure and can adapt.
Throughout his career, John has provided technology-based solutions within organizations. He has held both line and staff internal positions, has consulted to external organizations in the financial services, healthcare and online publishing industries, and has board-level experience through his work at GE Capital. Mr. Felicetti has managed application development teams, has a strong collaboration and consultative background, and understands the complexities of large scale systems implementations.
In addition to independent consulting, he has held positions as a Principal with IBM Global Services; Chief Information Officer in the Commercial Real Estate Division of GE Capital; an Internet strategist with Starpoint Solutions; a VP and Systems Manager at Chase Manhattan Bank as well as earlier positions at Ernst & Young; Fidelity Investments; and The Boston Company. Mr. Felicetti began his technology career as a programmer with Metropolitan Life and GTE.
He has spoken nationally and abroad on a variety of topics including Data Warehousing, Vendor Management and Organizational Change Management. Mr. Felicetti earned a BA summa cum laude in Political Science from Rutgers University and an MBA in General Management from Boston College.
John Felicetti: IT strategy, process-improvement specialist, senior technology executive and IT project manager, in-depth knowledge in business-IT alignment, project management practices, outsourcing strategy and project risk assessment
Job Titles:
- Founder and Principal of Live Oak Partners
Mr. Oborn has over 25 years leading both business and IT organizations. In the past 15 years Mr. Oborn has led major transformations of two IT organizations as Chief Information Officer, been an advisor to over 30 CIOs in multiple industries throughout North America and consulted with both business and IT executives focused on delivering clearly identifiable and measureable business value and unparalleled customer experience.
Mr. Oborn is the founder and principal of Live Oak Partners. His focus is working with senior business and IT executives to identify and implement performance management and process improvements to optimize business and IT performance and value generation.
Recently Mr. Oborn was a business division President and Chief Information Officer for a commercial solutions provider for banks and credit unions developing and deploying loan origination and processing software. In this role he turned around a poorly performing IT organization, led the efforts behind product stabilization, performance and marketability.
Mr. Oborn also served as Chief Information Officer in a major transformation of Information Technology for one of the nation's largest healthcare insurance companies.
Previously Mr. Oborn was Managing Vice President and Research Director for Gartner specializing in benchmarking, performance management, risk management and IT operations. Here he served as both a consultant and advisor to CIOs and senior business executives.
Mr. Oborn has a MBA in systems management from the Florida Institute of Technology.
Ms. Stuart has more than 20 years of experience in research, analysis and management in the IT, financial services and media sectors. In this time she has provided research and consulting to IT vendors, large user organizations, and buy- and sell-side investment management companies worldwide.
Recently, she has been conducting merger and acquisitions research in the IT industry. Previously she served as a senior consultant with the Gartner Group, Meta Group, International Data Corp. and boutique advisory firms.
Before that, she founded and for 10 years ran Stuart Research, an international research and consulting company for large banks and their technology providers. With Stuart Research she provided syndicated research, consortia, conferences and custom consulting services to the majority of the 100 largest US banks; international banks throughout Europe, Asia, Australia and North America; and major technology providers to the banking industry.
Prior to founding Stuart Research, Ms. Stuart held the following positions for The Yankee Group, an international technology research and strategy consulting company: Managing Director, International Operations; Executive Director, Computer and Communications Research; Director, Distributed Systems Research; Director, Small Systems Research; and Senior Analyst, Information Systems. In these capacities, she exceeded financial and research targets each year; had multi-million-dollar P&L responsibilities; spoke at Yankee Group and industry conferences worldwide; managed research and sales operations, including dozens of professional staff members; was responsible for product and development strategy for the entire firm; served as executive editor for all daily analyses posted to technology vendor, user and buy- and sell-side investment industry clients; and assessed and advised upon investment opportunities for Battery Ventures, then a resident sister-company venture capital firm.
Prior to the Yankee Group, Ms. Stuart served as an analyst and research manager for International Data Corporation. Ms. Stuart holds an MFA in Creative Writing from Emerson College and a BA in English and History from the University of New Hampshire.
Len Bergstrom is known in the industry as the original founder of IT Measurement Services. He joined Real Decisions Corporation in 1976 as one of its original associates and became president of the company at the beginning of 1992. In this role, he was responsible for planning the overall business strategies of the company, particularly in the areas of developing major client accounts and tracking movements and trends in the IT marketplace. During those years, he handled the corporate relationship with the NYNEX parent company and was instrumental in the acquisition of Real Decisions by Gartner in December of 1993.
Mr. Bergstrom is best known as the originator of the first internal IT measurement program (originally known as the Decision Support Center [DSC] association) established in 1982. Mr. Bergstrom was a central figure in the design, development, delivery and enhancement of the core DSC benchmark components in the data center, network, applications development and distributed computing arenas. He was a pioneer in establishing the market-based competitiveness of outsourcing arrangements. Today, Mr. Bergstrom concentrates on a variety of projects for both vendors and users of IT measurement services.
At the start of his Gartner tenure, Mr. Bergstrom was responsible for the introduction of measurement services internationally and he has extensive business experience in all major geographies. He was responsible for the development of new Total Cost of Ownership (TCO) models and established and managed alliances with key industry leaders. His current focus is on exploring methodologies and databases that address the innovation side of the IT equation in addition to the more standard efficiency and effectiveness dimensions. He is an expert on performance management systems and has assisted many firms in designing measurement programs that link IT activities to the results of the larger enterprise supported - establishing the building blocks to demonstrate the business value of IT.
As the first associate hired by Real Decisions, Mr. Bergstrom held a wide variety of positions at the company. Early in his career, he authored a series of industry-standard reports on a vast range of commercial service offerings and software products. He later was the director of consulting services responsible for performing an extensive number of in-house IT feasibility studies and successfully completing numerous large-scale assignments for major corporations and commercial vendors. Other historical roles included the responsibility for corporate sales and marketing, as well as the management of a software division that delivered complex business systems involving external databases (e.g., financial fundamentals and price histories) to the Wall Street community and broader financial marketplace.
During the past 30 years, Mr. Bergstrom has made numerous speeches and presentations on a variety of IT topics to industry conferences and user groups. An accomplished writer as well, Mr. Bergstrom frequently is quoted in articles published in major trade magazines including FORTUNE, Forbes, Datamation, COMPUTERWORLD and InformationWEEK. He holds a Bachelor of Arts degree from Yale University.
Job Titles:
- Certified Executive and Life Coach
Mr. Meredith has more than 35 years of experience in the IT industry, with the past 20 years focused on organizational culture transformation, leadership and team development and high performance coaching.
Mr. Meredith was most recently Program Director for IBM Software Group's Sales Enablement organization with the responsibility for designing, developing and delivering software sales management professional development worldwide. He has also worked with leaders and sales professionals in the finance, transportation, and telecommunications industries to improve their business performance.
Mr. Meredith's experience includes being engaged by a large IT outsourcing provider to facilitate a major culture change initiative for over two hundred leaders and three thousand employees spread over seventeen states within the US. Results to-date includes customer satisfaction improving seven points and employee morale increasing ten percent. Mr. Meredith's innovations in organizational culture transformation have earned him five invention awards from the IBM Corporation with patents pending. .
Mr. Meredith is a certified executive and life coach who specializes in guiding senior level leaders to higher levels of professional performance and personal fulfillment. He has worked with executives in the IT, finance, non-profit and hospitality industries over a fifteen year period.
Mr. Meredith is a sought after and accomplished conference speaker and facilitator who has over two dozen offerings in his speaking portfolio that range from educational to motivational in nature.
Mr. Meredith graduated from San Jose State University and has certifications in coaching, facilitation and a number of professional development assessments.
Job Titles:
- Software Development, Project Management, Benchmark Assessment, Business Analyst, Marketing and Sales Expert and Executive Management
Mr Stegall has been in the IT industry for over 17 years. He has functioned as a developer, project manager, business analyst, marketing and sales expert and executive manager for multiple companies. Mr. Stegall has successfully managed numerous projects with financial responsibility upwards of $200 million. Mr. Stegall is one of the founding partners of iTHC.
Mr. Stegall received his Bachelor of Science from Southeast Missouri State University in 1989 with a focus in Computer Science, Mathematics, and Psychology. Matthew received his MBA from University of Phoenix in Global Management.
Matthew Stegall: Software development, project management, benchmark assessment, business analyst, marketing and sales expert and executive management
Maurice Parisien is an experienced marketer, coupled with consultative and management experiences in marketing and communications with both small and large corporations. In 2007, Maurice founded Opus #1, LLC, a sales and marketing consulting firm focused on bringing about alignment of these two critical disciplines instrumental in driving business growth.
Prior to founding Opus #1, Mr. Parisien held the position of Vice President of Marketing & Membership for Air Evac EMS, Inc., a rural based air ambulance company with 70+ base locations in 11 mid-western states. In this capacity, Maurice was responsible for profitably growing the membership for the enterprise. Reporting to both the president and a board of directors consisting of private equity investors, management responsibilities included the management of a 50 person sales organization, as well as managing both the marketing and public relations initiatives for the company.
Mr. Parisien's marketing career began with 14 years in sales and brand management with Nestlé-Purina Petcare Company, Inc., formerly Ralston Purina Co. After leaving Ralston Purina in the late 80's, Maurice founded, built and operated for 5 years, a successful marketing and communications consulting firm, Strategic Communications Group, Inc., St. Louis, MO. Consulting projects included marketing and strategic planning with for-profit, as well as non-profit businesses in various industries from consumer package goods and small manufacturing to the legal profession.
In the early 90's Maurice was involved in assisting clients in database marketing operational assessments with a firm that was later acquired by Maritz Inc., St. Louis, MO. In his tenure with Maritz, Mr. Parisien designed a strategic database marketing planning and tactical implementation process known as BLUEPRINTsm. This assessment and planning tool was employed with a number of Fortune 100 clients to the ultimate enhancement of their database marketing and customer service initiatives. A sample list of clients served included: XEROX Corporation, ODP Division; Bell Atlantic Mobile; GTE Telephone Operations; Brunswick Corporation; Toshiba CSD; Storz Ophthalmics, a Division of American Cyanamid; McKesson Drug Company and Waste Management, Inc.. Additional assignments while at Maritz included VP, Marketing & Strategic Planning.
An experienced marketing executive, Mr. Parisien has successfully served his employers and clients by providing pragmatic strategic thought that focuses on the needs of the customer and the enterprise resulting in improved top-line and bottom-line results. An effective speaker and lecturer, Maurice has presented his theory of customer relationship development (CRD) to both academic and practicing database marketers.
Maurice received his BS degree from the University of Maine, Orono, ME and is a Certified Six Sigma Black Belt.
Mr. Bitterman is a founder of the IT Performance Management Group and is active in many of their IT performance management and Business Intelligence engagements. . He works with senior business and IT executives in performing high-level engagements focused on establishing the current performance baseline, targeting future performance goals and implementing the means to achieve them. He also works with IT executives and their staff to determine the level of IT alignment and business value being delivered. He employs the tools, techniques and methodologies he developed specifically for these assessments.
Prior to founding ITPMG Mr. Bitterman was a vice president at Gartner Group. He joined Gartner in 1994, and held a number of positions and established the IT Transformation and IT Performance Management practice. As vice president of Gartner Measurement, Mr. Bitterman was responsible for management of the senior analyst staff engaged in client delivery of Gartner's benchmark and IT performance management services. He developed the techniques and methodologies used in the delivery of theses services and provided direction and support to analysts across all areas of IT, ensuring that a "business perspective" was a part of every performance analysis.
Prior to joining Gartner, Mr. Bitterman held senior management positions within both vendor and user IT organizations.
Mr. Bitterman held senior management positions at PepsiCo, where he directed a staff of 60 IT professionals in the planning, design, implementation, and operation of worldwide voice and data communications networks and data center operations. He held a similar position at Continental Group.
Other positions included manager telecommunications at Emery Air Freight, where he operated the first real-time, online system for tracking airfreight. He planned and implemented the deployment of facilities and equipment on a worldwide basis to over 150 locations with over 1,500 terminals. Mr. Bitterman began his career at New York Telephone in 1967 as a communications consultant.
Job Titles:
- Agent
- Executive
- Technologist
Mr. Beals is a distinguished industry veteran with more than 20 years of experience in ITO and BPO who consults on best practices in relationship management and governance. He is an accomplished consultant, speaker, writer, and visionary in his field.
Mr. Beals was V.P. and Sourcing Practice Lead at META Group, prior to its acquisition by Gartner, where he worked with senior IT and business management leaders on sourcing strategy development, supplier selection, supplier management, and organizational assessment and redesign. He was responsible developing, licensing, and implementing a proprietary relationship management methodology with Fortune 500 and Tier 1 ITO organizations.
Mr. Beals then founded Relationship Management Solutions (RMS) to improve the relationships of buyers and providers of outsourcing services. RMS was acquired in 2003 by EquaTerra where Mr. Beals lead the rapid growth of the Relationship Management/Governance Practice for four years. The firm's governance capability was cited by the Black Book of Outsourcing as a key factor in being named the #1 Sourcing Advisor in 2007 by our clients.
He then founded what became EquaSiis, EquaTerra's software company, by designing, developing, and selling the governance solution. EquaSiis Enterprise quickly became one of the leading governance software solutions on the market. Both EquaSiis and EquaTerra were acquired by KPMG in 2010 to enhance their Shared Service and Outsourcing Advisory practice.
Clients with which Mr. Beals has worked include Microsoft, Deutsche Bank, Unilever, Bristol-Myers Squibb, J&J, Coca-Cola Enterprises, DuPont, Motorola, Marriott International, and IBM.
Mr. Beals is a graduate of the United States Military Academy where he received a B.S. in Engineering with a concentration in Computer Science.
Job Titles:
- Vice President of E - Business Solutions Marketing for IBM Americas
Mr. Loren Zeller possesses more than 26 years experience in Marketing and Marketing Transformation at the executive level in technology companies and as a Marketing consultant. His experience is international in scope, having led marketing transformation work in Latin America and as part of a Worldwide Marketing Transformation Team at a Fortune 100 technology company. Mr. Zeller's deep marketing expertise also includes direct marketing and telemarketing, lead generation, database marketing, interactive marketing, solutions marketing, marketing process and tools, and the development of marketing disciplines and skills.
As Vice President of e-business Solutions Marketing for IBM Americas, Mr. Zeller led the Marketing initiatives in support of IBM's multi-billion dollar solutions business. In this role, he has nurtured the top Independent Software Vendor (ISV) alliance relationships and aligned ISV solutions with the cross-IBM portfolio of solutions. He also played a key role in business development through his leadership in establishing IBM's direct channel, ibm.com, as well as in the development of the company's relationship marketing database and its marketing database analytics capability. He is currently engaged in several Marketing consulting projects with a leading global networking company.
Mr. Zeller has also served on several boards including a four-year-term on the Direct Marketing Association Board of Directors during which he served for two years as a member of the Board's Executive Committee. He also served as a member of the Board of Directors of the Direct Marketing Education Foundation and a member of the Advisory Council for the Tippie Graduate School of Management, University of Iowa. Mr. Zeller is also an adjunct professor with the Tippie Graduate School of Management and recently delivered an Executive MBA course on Marketing Transformation for the University of Iowa's International Program in Hong Kong. He holds an MA and PhD from the University of Iowa and is fluent in Spanish and Portuguese.
Job Titles:
- Founder and Principal Consultant at the Tod Point Group
Mr. Allen is a distinguished industry veteran with more than 40 years of experience in information technology who consults on best practices in information storage. He is an accomplished consultant, speaker, industry guru, visionary and pioneer.
As the founder and principal consultant at The Tod Point Group, Mr. Allen focuses on user storage strategies, architectures, business continuity, storage procurement, storage as a service, tiered storage, green storage, data reduction, and storage product and technology assessments. He also provides custom research, analysis, consulting, and strategic planning to vendors and investors.
Mr. Allen spent 20 years as the chief storage guru with Gartner Inc. where he focused on storage, storage networking, storage management and storage procurement.
Prior to Gartner, he was a senior management consultant with International Systems Services where he specialized in systems management. He managed and conducted engagements ranging from capacity planning to data center effectiveness.
On the west coast, Mr. Allen was the CIO & COO for Adapt, Inc. where he managed IT operations, database publishing operations, application development, and production. He also set corporate technical directions and marketing strategies and directed development of a next generation publishing system.
Prior to Adapt, Mr. Allen worked for Pacific Gas & Electric where he supervised a large systems programming staff supporting multiple mainframes and he developed storage management solutions.
Mr. Allen holds a Bachelor's degree in Computer Science from the University of San Francisco and a Master's degree in EECS from the University of California at Berkeley.
Peter White has over twenty-five years experience in the field of digital media and leading edge concepts and technologies that support that industry.
He is CEO of Rethink Research Associates, which is based in the UK but covers technology developments globally in both digital media and all forms of wireless. The company's two main products are Faultline and Wireless Watch. Faultline is a weekly review of technology trends within digital media, which also delivers quarterly research papers, and takes in every device and network which carries digital video, including IPTV, mobile TV, cable networks, digital satellite and video over the web and internet, plus set tops, portable digital devices and the technology behind DRM and Codecs. Wireless Watch is a global leader in WiMAX, 3G and 4G technology issues.
Peter White leads the Faultline research and has built a deep understanding of technology and relationships around digital video. He has spoken at, or chaired, 20 events in the US and Europe this year, and has worked with major players such as Microsoft and IBM, as well as start ups, on consulting assignments.
Prior to working at Rethink, Peter was the founder and CEO of UK technology analyst firm, ComputerWire for 18 years, before selling it in 2002.
Peter White: Digital media, digital devices and networks, IPTV, mobile TV, cable networks, digital satellite, video over web and internet, set tops , portable digital devices, and the technology behind DRM and Codecs
Ms. Nayar has more than 31 years of experience in successful project and program management in information technology (IT) with the past 21 years focused on many aspects of; strategic and transition planning process, change management, quality assurance, data and data administration, independent validation and verification software development, as well as training and system documentation. She has a consistent track record of delivering IT solutions resulting in an increased productivity and performance improvements. Ms. Nayar has expertise in providing technology solutions to solve business problems and possess strong leadership, motivation, communication, negotiation and analytical skills. She has an extensive knowledge of government system and processes as well as a deep understanding of Tax & Revenue Systems, motor vehicle and driver's license systems.
Recently, Ms. Nayar was on a special assignment in Information technology project(s), as an IT Director for the Colorado Integrated Tax Application (CITA). This put her in a leadership role for issues, personnel, IT related Process Improvement, Transition planning, Technical Knowledge transfer planning and coordination IT Audit findings and IV & V readiness and response reporting and managing the implementation of CITA IT projects in coordination with the CIO. Ms. Nayar recently was participating in project governance activities as well that included working with the PMO and Steering Committees. Ms. Nayar is also in a consulting role where her recent focus has been in developing strategic five year plan, software evaluations and user documentation for clients.
Previously, Ms. Nayar was an IT Director for the Department of Revenue. Her responsibilities included management and leadership of the senior technical staff, directing 40 IT professionals in all areas of IT. She has developed and implemented methodologies and technologies for the delivery of IT Services for the large state government entities and remained in the consulting role for many of the past employers.
Prior to that, Ms. Nayar held senior manager position where she was responsible for the following IT support service functions: directing and leading the strategic, tactical, and technological tasks, developing standards, managing and directing the personnel for Database Administration, software change management (SCM), testing/quality assurance (QA), software tools management, scheduling, testing, Help Desks and training. In addition, she spent several years in management position where she gained an extensive experience in the following:
Job Titles:
- Founder and Principal Consultant at Alleyn Associates
Rich Lahey is a founder and principal consultant at Alleyn Associates where he focuses on the intersection of business and information technology. His areas of expertise include IT strategy, IT/business alignment, IT metrics, business case development, application portfolio strategy, data center strategy, data center consolidation strategy, program and project management and change management.
Mr. Lahey has more than twenty years experience in information technology across a variety of industries and roles. He founded Alleyn Associates in 2005 after leaving Gartner, Inc., where he was a vice president in the consulting practice.
At Gartner, Mr. Lahey led consulting projects in application portfolio strategy, data center consolidation, data center strategy, sourcing strategy, IT benchmarking, and process, project and program management assessment. Prior to Gartner, Mr. Lahey was a regional director for application service provider USinternetworking, where led a professional services practice implementing and supporting ERP, CRM, spend management and e-commerce software from PeopleSoft, Siebel, Ariba, Microsoft and Broadvision.
Mr. Lahey's experience also includes project and outsourcing management at EDS, project management, business process design and systems integration at Andersen Consulting (Accenture), and Oracle Financials and Manufacturing implementation as an IT director.
Mr. Lahey earned a Bachelor of Arts degree from Stanford University and a Master of Science degree in Management (MBA equivalent) from the Sloan School of Management at the Massachusetts Institute of Technology. He is based in Sunnyvale, California.
Richard A. Lahey: IT strategy, IT/business alignment, IT metrics, business case development, application portfolio strategy, data center strategy, data center consolidation strategy, program and project management and change management
Job Titles:
- Principal
- Principal in IT Performance Management Group
Mr. Campbell is a leading authority on brand management, corporate strategy, marketing processes, and IT strategy alignment. He has transformed companies of all sizes into efficient, market-driven organizations that make the best use of technology and have best-of-class business practices.
Mr. Campbell is a Principal in IT Performance Management Group and is an active consultant within the IT business process and transformation practice. He works with senior business and IT executives on high-level engagements focused on establishing an alignment of business processes across and/or within business units, aligning business processes and IT support and transforming business units from a current state to a more effective and efficient desired state.
Most recently, Mr. Campbell has been Chief Operating Officer of Experture, LLC, an IT Advisory firm. There he was responsible for all research, benchmarking, marketing, infrastructure, contracts and day-to-day operations. He also was responsible for creating the consulting unit within the company. Prior to that, he was President and founder of his own consulting firm, Stormfield Inc., focused on transforming global companies into becoming more market driven enterprises.
Before that, he worked for IBM for more than thirty years. He held a number of positions in brand management, strategy, and marketing including the head of Global Marketing and Sales for the $1.4 billion Visual Brand in the IBM PC Company. He was also part of a small operational team that led the transformation of IBM's planning processes and organizational structure. The net result was the transformation of IBM's marketing organization and marketing processes as well as aiding in the transition of the corporation to become a responsive, customer-driven enterprise. Mr. Campbell also held various positions in sales, finance, planning and supply chain management.
Mr. Campbell holds a BS degree in psychology from Old Dominion University, and did post-graduate work at Old Dominion University as well. He has attended extensive executive education classes in brand management, marketing, finance, and business administration at Harvard University, Babson College and the Wharton School of Business. He has also given several lectures at Wharton and MIT on the subject of marketing and the impact of being market driven on a company and its clients.