KANOMODEL.COM & C2C SOLUTIONS

The Kano Model is a product or service development theory that helps you to determine which features you may want to include in a product or service to improve customer satisfaction... What is the Kano Model? The Kano Model is an insightful way of understanding, categorizing, and prioritizing 5 types of Customer Requirements (or potential Features) for new products and services. It was created in the early '80s by Japan's professor Noriaki Kano but continues today to be an ess ...

Also known as: Kano Model