MACRESOLUTIONS

Hello, I am Fred Balin, principal at MacResolutions, 15 years supporting the Apple Faithful, old and new, in Santa Clara and San Mateo Counties. I am also a former Apple product manager, software designer, publishing professional, and educator... As a teacher, I was blown away when the Apple II appeared. As a believer in the power of ideas, human potential, and dedication, I was enthralled by the story of The Two Steves. And in 1984, my digital earth shook again with the release of the Macintosh, which steered me westward to the Cupertino Mother Ship and a dream fulfilled... In 1998 at MacWorld Expo San Francisco, Apple disciple turned tech media star David Pogue (New York Times, PBS, Pogue Press, and now Yahoo), a polymath and personality who can weave a storyline as well as anyone, gave a 45-minute talk on how to become a Macintosh troubleshooting guru. It included a mix of Jobs-ian simplicity and overstatement. "Just follow these three basic steps, and you will solve 95 per cent..