MAINLAND CLAIMS - Key Persons


Andrew Gilmore

Andrew started his working life in the construction industry as a Trade Qualified Builder. After completing several years on the tools in New Zealand he moved to Australia where he worked as an assessor and construction supervisor on insurer direct claims.

Debra Young

Debra's background includes risk management, investigation, analysis and business development with roles at the NZ Police, NZ Security Intelligence Service, Accident Compensation Commission as well as the insurance industry. She applies her knowledge and experience to bring a fresh approach to loss adjusting expertly managing the important relationships between the loss adjuster, the insurer, broker and the insured to achieve a mutually beneficial outcome in a timely manner.

James Townsend

Job Titles:
  • Managing Director & Senior Loss Adjuster / Christchurch
Originally from the United Kingdom, James has some 20 years' experience in loss adjusting, with significant experience in both domestic and commercial claims management. James's areas of expertise include fire, flood, structural and subsidence losses, together with disaster response, and claims management relating to earthquake damage. James has been committed to, and passionate about ensuring innovation and excellence in the claims management services Mainland Claims provides to the ever changing Insurance industry. James is a member of ANZIIF, IBANZ and Institute of Directors. In addition to his role as Managing Director, James also oversees the New Zealand wide loss adjusting team.

Jane Withers

Job Titles:
  • Claims Manager / Christchurch
Jane first joined Mainland Claims in 2011 as part of our earthquake response team and subsequently went on to work for one of New Zealand's leading Insurance Brokers. Jane has substantial experience in corporate and technical claims, property damage - large loss, catastrophe claims, public and professional liability claims. Jane prides herself not only on her technical ability but more importantly on her ability to ensure the delivery of excellent Claims management and negotiation. Jane is very relationship focused and plays an integral part in ensuring all claims are managed efficiently and effectively with a high level of customer satisfaction. We are delighted to have Jane back as part of the team!

Stephanie Townsend

Job Titles:
  • Human Resources & Business Development / Christchurch
Stephanie has a wealth of experience in personnel management, across a wide range of organisations and disciplines. Her leadership and management role within Mainland Claims draws on her experience from working as a senior manager in the United Kingdom.