MHQP - Key Persons
Autumn Bailey joined MHQP in June 2023. As program specialist, she provides support for various MHQP projects including the Patient Experience Survey, the Primary Care Dashboard, and others.
Prior to joining MHQP, Autumn interned at The Massachusetts Health Connector where she created initiatives to advance health equity in the state-based marketplace. She has worked with other non-profit organizations such as Fertility Within Reach where she helped write educational pamphlets on fertility issues in marginalized communities. Autumn has also interned for Alliance for Citizen Engagement where she published policy briefs on healthcare and incarceration.
Autumn received her B.S in Health Science from Boston University. In her free time, she enjoys going to concerts and spending time outside.
Dr. Spivak has been a practicing internist at Mount Auburn Medical Associates (MAMA) for over 40 years with experience as both an owner and an employed ambulatory physician, as a hospitalist, and in nursing homes. Since 1997, she has been the President and Chairperson of the Mount Auburn Cambridge Independent Practice Association (MACIPA), transitioning to the chairperson of the Board in 2024.
Dr. Spivak is a vocal advocate for implementing payment reform, improving health care access, particularly to primary care, decreasing the administrative burdens on physicians, and addressing the inequities in health care. She has been a member of the Massachusetts Medical Society (MMS) since 2001 and has served the organization in several capacities. Since May 2021, she has been an officer and is currently its President; her presidential term runs from May 2023 to May 2024. She has also served the society as its chair and as advisor on the Committee for Quality of Medical Practice, a member of the Committee on Strategic Planning, a member of the Task Force on Burnout, a member of the Working Group on Governance Reform, as well as the chair of the Task Force on Health Insurance Policy. She is a long-standing member of the American Medical Association (AMA) and has served on the AMA's Integrated Physician Practice Council and the Organized Medical Staff Section.
Dr. Spivak continuously works with the Massachusetts Health Quality Partners (MHQP), the state's Quality Alliance Task Force, and Centers for Medicare and Medicaid Services (CMS) Technical Panels to evaluate and improve metrics for quality and payment. MACIPA has been a leading organization in the era of alternative payment models, being an early adopter of risk-based contracts, Medicare Advantage, and Medicare Shared Savings. MACIPA has used population health tools, care management programs, and quality improvement data to help physicians deliver the care to patients that they need. MACIPA has a long history of bringing primary care physicians, specialists, a hospital and advanced practitioners together to focus on meeting the quadruple aim of improving care, improving the patient experience, keeping cost appropriate and paying attention to the needs of providers.
Dr. Spivak is highly regarded for her dedication and commitment to the healthcare community. She received the Massachusetts Health Data Consortium (MHDC) "Dolores Mitchell Investing in Information Award." Her physician colleagues at Mount Auburn Hospital (MAH) honored her with the "Clinical Excellence" award. Dr. Spivak has also received award recognition from MMS. She received the MMS Middlesex District "Clinician of the Year" and "Excellence in Medical Service" awards.
Barbra Rabson is the President and CEO of the Massachusetts Health Quality Partners (MHQP). Under her leadership, MHQP has become a national leader in the measurement and public reporting of health care information, with a particular focus on measuring and improving patients' experiences of care. In the past few years, Ms. Rabson has focused the organization's work around three main areas of impact: improving patient experiences, advancing health equity and strengthening primary care. Of particular note is her role leading MHQP's recent work to create a dashboard to monitor the health of primary care in Massachusetts in partnership with the Center for Healthcare Information and Analysis.
Ms. Rabson serves on the newly formed Massachusetts Primary Care Access, Delivery, and Payment Task Force. She is on the Board of the American Board of Family Medicine and is a member of the Milbank Advisory Committee for the Health of US Primary Care Scorecard. She also serves on the Massachusetts Executive Office of Health and Human Services Quality Measure Alignment Task Force and Quality Subcommittee and is on the Board of the Massachusetts Health Policy Forum.
Ms. Rabson received the 2025 Primary Care Community Leadership Award from the Primary Care Collaborative.
Ms. Rabson received her Master's degree in Public Health from Yale University and her undergraduate degree from Brandeis University. In her free time, she enjoys sculling on the Charles River and playing her cello.
Job Titles:
- Member of the Tanglewood Festival Chorus
Job Titles:
- Director of Quality Measurement and Analytics
Chevaunne Edwards joined MHQP in 2025 with more than a decade of experience in healthcare quality, patient experience, and data analytics. As Director of Quality Measurement and Analytics, she oversees MHQP's patient experience survey programs, clinical quality measurement initiatives, and analytic strategies. Her work focuses on advancing the use of data to drive meaningful improvement in healthcare delivery across Massachusetts. She is committed to developing equitable and actionable approaches to healthcare quality measurement and patient experience improvement.
Prior to joining MHQP, Chevaunne served as the CAHPS Program Manager at the Agency for Healthcare Research and Quality (AHRQ), where she helped shape national strategy for person-centered care measurement. She previously held leadership roles at Johns Hopkins Health System, where she led enterprise-wide Voice of the Customer initiatives and implemented feedback platforms to inform system-level service and operational improvements.
Chevaunne received an MPH from Tufts University and a BS in Biology from Spelman College. In her free time, she enjoys reading and playing video games with her cats cheering her on.
Job Titles:
- General Manager of UniCare
David Morales currently serves as general manager of UniCare, a health benefits company located in Andover, Massachusetts. In this role, he oversees management of UniCare's commercial and Medicare plans offered to members insured through the Commonwealth of Massachusetts Group Insurance Commission (GIC). He is also responsible for collaborating with healthcare providers, elected officials, regulators, labor unions, and other key stakeholders to drive improvements in healthcare access, quality, affordability, member experience, and health outcomes for UniCare members who work and reside across several states, including Massachusetts and New England.
Prior to joining UniCare, David founded his own advisory practice, which specialized in management consulting, strategy, and regulatory innovation. Before that, Morales served as chief strategy officer for Steward Health Care System, where he led strategy, acquisitions, and payment innovation. David also served as CEO of Steward's captive insurance company, and founded and led Steward's Business Solutions team, which evaluated and led hospital acquisitions, physician recruitment, and EMS growth and innovation.
Prior to joining the private sector, Morales held several public service roles, including Massachusetts Commissioner of Health Care Finance and Policy, and prior to that, as deputy chief of staff to Gov. Deval Patrick, managing cabinet affairs and public policy. He also served as a senior adviser to Senate President Robert E. Travaglini and as an adviser to Speaker of the House of Representatives Thomas M. Finneran. During his time as an adviser, he was one of the principal authors of the Massachusetts health care reform law (Chapter 58 of 2006) and the health care cost and transparency law (Chapter 305 of 2008).
In addition to his extensive healthcare experience on both the provider and health plan segments, David has expertise in the pharmaceutical and biotechnology industries. David implemented and operated the first prescription drug insurance model in the U.S. - Prescription Advantage under Governor Jane Swift - which served as the incubator for Medicare Part D and was the co-author of the legislation which launched the Massachusetts Life Sciences initiative.
A graduate of Bowdoin College, he is also a best-selling author (www.davidamorales.com), renowned researcher and lecturer in traditional music from Puerto Rico, and is very active in his community. He serves on several boards, including Ahora Inc., Cristo Rey High School in Boston, the Massachusetts Association of Health Plans, the Massachusetts Health Quality Partners (MHQP), Massachusetts Business Roundtable, Bethany Congregational Church, North Shore Chamber of Commerce and the Lynn Classical High School Board of Directors. David lives in Lynnfield, MA. with his wife and their two children.
Denice has been working for Action for Boston Community Development (ABCD), a non-profit agency, for 30 years. As Billing and Data Coordinator, she facilitates administrative training and a bi-annual review of the billing departments to make sure clinics are following the federal sliding fee scale and correctly billing patient's insurance. She currently oversees Medicaid billing as a third-party payer for some health centers, and has attended the MassHealth Forum for the past ten years, which provides educational updates around Medicaid, Health Safety Net, and Health Connector. She works on an ongoing committee with the Region 1 Data System, for which the agency reports client family planning data to the federal government. She also helps develop and train several community health centers to extract family planning data for uploading through the various practice management systems.
She was formerly a volunteer facilitator for the Arthritis and Lupus support group for the past 22 years, held at the New England Baptist Hospital.
Denice received her Bachelor of Arts at UMass Boston and has a certification from Suffolk University in Human Service Administration. She is certified as a family planning counselor.
Dr. Maggie Allard has cared for diverse patient populations in underinvested communities for 25 years. Hailing from these communities, Maggie is a serial intrapreneur who has helped build or enhance over twenty community programs with FQHCs, academic health centers, public health departments, CBOs and faith-based organizations. She has served in five director and medical director roles primarily at FQHCs and in a regional public health department. Maggie has been a member on two non-profit boards and has mentored nearly fifty individuals and primary care entrepreneurs, intentionally working with women, racial and ethnic minorities and persons from economically disadvantaged backgrounds.
As an entrepreneur, Dr. Allard co-founded and ran a non-profit for ten years which gave micro-loans to women building businesses in Rwanda while providing school fees for their children. In 2015, she was selected as a mentor in the primary care innovation fellowship InciteHealth through the HMS Center for Primary Care, where she served for four years. Currently, Maggie is a member and Entrepreneur-in-Residence with Harvard Alumni Entrepreneurs. In 2020, Dr. Allard left medicine to found the Population Effect, and then founded Community Health Design Corps (CHDC), a Delaware Public Benefit Company, where she serves as CEO. CHDC's team leverages decades of lived experience and expertise in primary care, public/population health, leadership and healthcare technology to advance a tech-enabled, culturally fluent community health workforce to reach underinvested communities and connect them to care.
Dr. Allard completed the Social Medicine Residency Program in Internal Medicine at Albert Einstein, an MPH in Clinical Effectiveness, Health Policy and Management from the Harvard Chan School and a Fellowship in General Internal Medicine at Harvard Medical School. Maggie enjoys oils, watercolors, pastels and dance, but most of all she cherishes the rhythm of life with her husband, children and community.
Dr. Nathalie McIntosh has worked as a research consultant for MHQP since 2023. Prior to that, she served as MHQP's Director of Research for 5 years, managing fielding and analysis of the MassHealth Member Experience Survey. She has a PhD from Boston University in Public Health (health services research), and two Masters degrees, one in Biology and one in Genetic Counseling from McGill University. She has wide ranging research interests and expertise doing qualitative and mixed-methods projects.
Job Titles:
- Vice President, Finance and Accounting
Janet Flaherty joined MHQP in 2007. As the Vice President of Finance and Accounting, Janet is responsible for the MHQP budget development and accounting operations, and supports business development activity.
Janet has over 25 years of experience in accounting and finance. Prior to joining MHQP, Janet spent 10 years as a Financial Analyst for Millipore Corporation responsible for financial analysis for a worldwide sales division. Prior to Millipore Corporation, Janet worked at Ernst & Young in public accounting, performing audits for industries such as manufacturing, real estate, and healthcare, and becoming certified as a C.P.A.
Janet received a Master's in Business Administration from Babson F.W. Olin Graduate School of Business, and a Bachelor's degree in Accounting from Boston College. In her free time she enjoys spending time walking with her family.
Job Titles:
- Consultant
- Contracting Specialist
Janet Peluso has worked as a consultant for MHQP since early 2016. Prior to that, Ms. Peluso served as MHQP's Vice President of Finance and Contracting. Janet provides senior advisory services to MHQP in the areas of contracting, business planning and financial management. She has over 25 years of experience in a variety of settings, including non-profits, medical groups, and managed care/insurance companies. Janet has a Master's in Business Administration from The Wharton School of Business and a Bachelor's in Accounting and Health Systems Management from the University of Connecticut.
Job Titles:
- Senior IT Analyst / Developer
Jason Leistikow joined MHQP in 2008. As the Senior IT Analyst/Developer, he is responsible for developing and managing the information systems used to support MHQP's operations. In addition to serving as MHQP's principal database administrator, he is a key contributor to our report generation and data analytics. Jason also manages MHQP's Massachusetts Provider Database and oversees several MHQP-affiliated websites such as mhqp.org and healthcarecompassma.org.
Jason brings over 25 years of experience in data analytics and design. Prior to joining MHQP, Jason was an Applications Developer for the State Street Corporation in Boston. At this organization, he was responsible for creating and maintaining systems used to improve operating efficiencies within the organization. Previously, Jason was a Programmer/Analyst for the Picker Institute, a Boston-based nonprofit organization that reported on the quality of patient-centered care in Massachusetts.
Jason received a Bachelor of Business Administration with a focus on Management Information Systems from the University of Wisconsin-Milwaukee. In his free time he enjoys photography, spending time with his wife and two kids, and as a native of the "dairy state" of Wisconsin, he is an avid cheese enthusiast.
Job Titles:
- Assistant Professor at the Harvard TH Chan School of Public Health
Jeff Levin-Scherz is an Assistant Professor at the Harvard TH Chan School of Public Health and Harvard Medical School, and a managing director and the Population Health Leader for WTW's North American Health and Benefits Practice. He teaches courses on managing health care costs and provider payment, and consults for companies about their investments in the health of their employees.
Jeff has written and spoken widely on health care policy, especially around the COVID-19 pandemic, adoption of disruptive innovation, evaluating medical management programs and the use of behavioral economics. His writing has been published in JAMA, the Journal of General Internal Medicine, StatNews and the Harvard Business Review.
Jeff has a broad range of experience in health care delivery and finance. He served as a physician executive leader of provider organizations including the Mount Auburn Cambridge IPA, Partners Community HealthCare, Inc, Atrius Health, and One Medical. He also served for seven years as a vice president of Tufts Health Plan. Jeff has been a participant in technical expert panels convened by the Centers for Medicare and Medicaid Services, the Institute of Medicine URAC and the Urban Institute, and worked on a 2017 project on behavioral economics and noncommunicable diseases for the World Economic Forum.
He has given guest lectures frequently, including at MIT, Columbia University's Mailman School of Public Health and The Wharton School at the University of Pennsylvania.
Jim Courtemanche worked as Vice President of Analytics for MHQP from 2015 to 2025. As a consultant, Jim continues to provide guidance for several projects that support MHQP's mission, strategic goals, and project objectives.
Jim has over 30 years of experience in healthcare analytics in both provider and insurance settings. He held analytic leadership positions at the Lowell General Physician Hospital Organization and Steward Health Care Network, directing teams that analyzed and reported cost and utilization performance metrics. During Jim's sixteen years at Tufts Health Plan, he supported Senior Product enrollment and payment, Medicare risk adjustment programs, Medicare Part D implementation and analytics and provider risk contract financial reconciliation.
Outside of MHQP, Jim regularly performs with the Boston Symphony Orchestra and Boston Pops as a member of the Tanglewood Festival Chorus. Jim received an A.B in Biology from Harvard College and an S.M in Health Policy and Management from the Harvard T.H. Chan School of Public Health.
Job Titles:
- Director of Communications
Jonathan began working with MHQP in 2017 as a communications consultant and has since joined the staff part-time as MHQP's Director of Communications. He leads all of MHQP communications activities, including brand management, outgoing messaging, content development, and public relations.
Prior to coming to MHQP, Jonathan served for five years as the Senior Director of Marketing, Communications and Technology for the National Institute for Children's Health Quality (NICHQ) and ten years as the Vice President of Marketing and Communications for the Institute for Healthcare Improvement (IHI). Prior to that, he was Director of Communications for Harvard Pilgrim Health Care (HPHC) and Harvard Community Health Plan (HCHP). He received an MBA from the Yale School of Management and a BA from Oberlin College.
Julia Banas joined MHQP in July of 2021. As Program Manager, she is responsible for supporting timelines and materials for various projects, including the public program survey measurement and reporting and initiatives to promote health equity.
Prior to joining MHQP, Julia interned at the Right Care Alliance (RCA), a grassroots coalition working to put patients' voices at the center of healthcare. She has also worked in research involving health disparities at Yale University's Institution for Social and Policy Studies and Boston University's Slone Epidemiology Center.
Julia received an MPH in Chronic Disease Epidemiology from Yale University and a BA in Political Science from Boston University. In her free time, she enjoys reading and baking.
Job Titles:
- Chairman of the Board of Directors
- Internist
Dr. Mir is an Internist and Infectious diseases physician graduate of the Boston University School of Medicine. She completed her medical degree at the Universidad Central de Venezuela where she developed a passion for community health and serving the most vulnerable populations. She has a 20+ year career working as a clinician in Boston's federally qualified health centers (FQHCs); over the years, Dr. Mir has held multiple leadership positions including being the Chief Medical Officer for DotHouse Health in Dorchester, MA and most recently the Chief Medical Officer of Community Care Cooperative (C3), a Massachusetts Medicaid Accountable Care Organization where she led FQHCs thru their journey towards value based models of care.
Her areas of expertise include Health Equity, Performance Improvement, Virtual Care & Digital Equity , Care & Population Health Management programs, and her superpower is turn very complex problem in something simple and manageable.
She maintains a clinical practice in Boston and is a great advocate for community health and rebuilding trust in our health care system; Dr. Mir lives in Brookline, MA and enjoys hiking and spending time with friends and family.
Lisa Gualtieri, PhD, ScM teaches Digital Health at Harvard School of Public Health and teaches AI in Medicine in the Masters in Health Systems Science at Cedars-Sinai. She is Associate Professor at Tufts University School of Medicine. She graduated from U Mass Boston with honors in Mathematics and received a ScM in Computer Science from Brown University and a PhD in Computer Science from Harvard University. Her research centers on medication adherence, focusing on increasing adherence in older adults and understanding the barriers to adherence in Black pregnant people. She is developing a medication adherence scale specifically for prenant people, since none currently exists.
In addition to her teaching and research, Lisa is the founder of RecycleHealth, a non-profit that, in 10 years, has collected over 16,000 activity trackers and provided them to underserved populations.
As the Executive Vice President of the Massachusetts Medical Society (MMS), Ms. Cornell is responsible for the operation and management of the Society and its operating divisions. The Society, representing 25,000 physicians and students, is committed to educating and advocating for patients and physicians in the Commonwealth. In addition to its membership advocacy, public health, and educational activities, the Society, under the auspices of NEJM Group, extends its mission globally by advancing medical knowledge from research to patient care through the New England Journal of Medicine, NEJM Evidence, NEJM AI, NEJM Catalyst, and NEJM Journal Watch.
Before joining the Society, Lois spent 24 years at Tufts Health Plan as Chief Administrative Officer and General Counsel. Prior to joining Tufts Health Plan, she was an Associate at the Boston law firm of Goodwin Procter.
Lois has been recognized by Women's Business Boston, which named her one of the Top 10 Women Corporate Lawyers in Boston, and Massachusetts Lawyer's Weekly with its In-House Leaders-in-the-Law Award. She is also a recipient of the YWCA Boston's Academy of Women Achievers Award.
Under her leadership, the Society has been consistently recognized for its exceptional workplace culture, earning spots on the Boston Globe's Top Places to Work and the Top 100 Women-Led Businesses in Massachusetts from The Women's Edge.
Lois received a BA cum laude from Macalester College and earned a JD from the Northeastern University School of Law. She also completed the Advanced Management Program of Harvard Business School and the Executive Leadership Program of America's Health Insurance Plans.
Mark has been the Chief Pediatric Medical Officer for the Steward Health Care Network and the Medical Director for the Steward Medicaid ACO, since 2017. He has also been a practicing primary care pediatrician on the North Shore for more than 30 years and continues to practice half time.
Prior to his role at Steward Health Care, he served as the Chair for the Department of Pediatrics at MassGeneral for Children at the North Shore Medical Center. Other prior administrative roles include Chief Medical Officer for Partners Community Health Care and Associate Medical Director for Pediatrics at Partner Community Health Care and North Shore Health System. He was also the Medical Director for the Pediatric Integrated Care Coordination program at Partners Population Health. He participated in the American Academy of Pediatrics Expert Learning Community on Innovative Financing Strategies for Health Care Services for Children and Youth with Special Health Care Needs Value Based Purchasing and has been a member of the Massachusetts Chapter of the AAP's Pediatric Council since 1998. He has also served on numerous Boards, including Steward Network and Steward Health Choice ACO, Partners Community Health Care, Partners Pediatric Network, and North Shore Health System.
Dr. Mandell graduated from Yale University and Tufts University School of Medicine. He then completed a rotating internship at Highland General Hospital in Oakland, California and a Pediatric internship at Children's Hospital Medical Center of Northern California. He completed his pediatric training at the Boston Floating Hospital of the New England Medical Center, where he was Chief Resident. He is certified by the American Board of Pediatrics, and has held teaching appointments at both Harvard and Tufts Medical Schools. He has also been a member of the Massachusetts Executive Office of Health and Human Service's Quality Measure Alignment Task Force since 2019
Dr. Mandell has served on the MHQP Provider Council for more than 10 years, and joined the MHQP Board in 2023. He has a deep commitment to improving health care quality, and equity and advancing value based, patient centered care.
Job Titles:
- VP of Quality & Engagement
Molly joined MHQP in 2024 as VP of Quality & Engagement. She is a dedicated public health professional with expertise in quality improvement, population health management, regulatory compliance, data integration, strategic planning, program management, and program evaluation. She earned her undergraduate degree in Anthropology in 2011 and then her Master of Public Health degree in 2014, both from the University of Massachusetts Amherst. After graduation, she was hired at Caring Health Center in Springfield, MA, where she worked for eight years and rose to the position of Quality Director. In 2022, she moved to the role of Quality Director at Community Care Cooperative (C3), where she supported the success of community health centers across the state in value-based care. She is currently pursuing a Doctor of Public Health at Johns Hopkins. Molly is interested in leveraging improvement science, along with qualitative, participatory, and implementation science methodologies, to advance healthcare quality and equity.
Natalya Martins joined MHQP in 2016. As the Chief Operating Officer, Natalya works with the President & CEO and other members of the senior team to oversee the operationalization of new strategic initiatives and management of projects that deepen and broaden MHQP's impact. She also leads initiatives that promote health equity and anti-racism, oversees the ongoing development of MHQP's clinical guidelines, and works closely with MHQP's Consumer Health Council.
Natalya is dedicated to promoting and researching evidence-based improvements in the quality of healthcare through an equity lens. Prior to joining MHQP, Natalya conducted research for the Department of Exercise Science at Skidmore College. She has also partnered with Shape Up Somerville, an organization that strives to build healthy and equitable communities, to implement a community-based project aimed at collecting baseline health status data. Natalya also volunteers with the Right Care Alliance, a grassroots coalition that works to center the patient's voice in healthcare.
Natalya received an MPH from Simmons University and a B.Sc. in Health & Exercise Science from Skidmore College. In her free time, she enjoys running and drawing.
Nicolle Toledo, RN joined MHQP in January of 2023. She assists project managers in planning, organizing, and documenting survey project meetings and provides quality administrative support across the organization.
Prior to joining MHQP, Nicolle worked as an Acute Care and Evaluation Registered Nurse in Addiction Medicine. In addition to her patient care experience, she has co-facilitated multiple qualitative health service research projects as a Graduate Research Assistant at Yale University, Department of Emergency Medicine, and as a Research Coordinator for the Center for Healthcare Organization and Implementation Research at the VA Boston Healthcare System.
Nicolle received a BA in Ethnic Studies from Brown University, where she designed a concentration in Social Justice, Wellness, and Community Health. She attended Yale University's Graduate Entry Program in Nursing, where she completed the requirements for RN licensure. In her free time, Nicolle is a mixed media creator, comedy enthusiast, and avid mental health advocate.
Job Titles:
- Founder of StressResources.Com
Pamela (Pam) Ressler is the founder of StressResources.com and a recognized leader in resilience, mindfulness, and patient advocacy. She holds an undergraduate degree from the University of Michigan School of Nursing and a graduate degree from Tufts University School of Medicine in Pain Research, Education, and Policy. Pam co-chairs the American Nurses Association (ANA) Innovation Committee on Business, Entrepreneurship, and Intrapreneurship, where she works to empower nurses in leading healthcare innovation. She also serves on the board of directors for ChildKind International, a global nonprofit focused on improving pain management for children in healthcare settings.
Pam's professional journey is deeply intertwined with her personal experience as a parent navigating the healthcare system. Her son's chronic illness and death played a central role in shaping her understanding of the emotional and physical challenges faced by patients and families. This dual perspective fuels her passion for patient advocacy and enhancing communication around chronic illness.
She was the first nurse appointed to Stanford University's prestigious Medicine X program, a role that underscores her commitment to driving patient-centered healthcare innovations. Medicine X focuses on the intersection of healthcare, technology, and patient experience, empowering collaboration between patients, clinicians, and innovators to transform the future of healthcare. Pam's involvement with this program highlights the importance of integrating resilience and mindfulness into the evolving landscape of health technologies. Additionally, Pam has served as an advisor to several patient-focused startups. In 2019, Pam was honored to be selected to serve as a Mayday Pain and Society Fellow in Washington, DC. Her work bridges clinical practice, patient experience, and innovation, making her a powerful advocate for compassionate and effective healthcare transformation.
Pam lives in Concord, MA with her husband, Paul. She enjoys golf, art, reading, writing haiku and spending time with her five grandchildren (in Winthrop, MA and Cincinnati, OH).
Job Titles:
- Associate Director of Reporting and Analytics
Raji Rajan joined MHQP in March 2015. As Associate Director of Reporting and Analytics, Raji is responsible for reporting and analytics related to MHQP's commercial Patient Experience Survey. In this role, she has implemented natural language processing, using Amazon Comprehend, to classify patient narratives captured in the survey. Raji has also worked on a complex analysis in the Total Cost of Care project, using MA-APCD claims data and has been instrumental in developing analytics for many other MHQP research projects. She has over 18 years of experience in the finance/banking industry, developing reporting and application integrations for various business needs. Prior to coming to MHQP in 2015, she worked as a Business Intelligence Developer at Boston Private Bank, where she played a lead role in managing data warehouses and reporting for both banking and investments businesses. Her expertise in data allowed the Bank to deliver complex reports to the deposit sales/management, commercial lending, and financial intelligence units. She designed IT architecture data flows and provided data to integrate multiple external vendor applications and improve work flow efficiencies.
Prior to working for the Bank, Ms. Rajan worked for Fidelity Investments as Senior Software Engineer. In this role, she developed/supported voice response applications and provided feedback with voice recordings on consumer service calls through a "Customer Satisfaction Index" application. She also worked as SAS Programmer and as VRU Developer, using VoiceXML Applications. Ms. Rajan started her career at Parexel International, working with a group of statisticians as SAS Programmer to produce FDA approval reports on clinical trials for various pharmaceutical companies.
Raji received a Master's in Business Administration from Clark University, a Master's in Applied Statistics from Worcester Polytechnic Institute, and a Bachelor's in Economics from Stella Maris College, India. She enjoys cooking a range of international cuisines with her husband and watching movies with her family.
Job Titles:
- Consultant
- Payment Specialist
Ruth Okin has worked with MHQP as a consultant since 2014. She works in the finance and accounting department as a payment specialist. In this role, she tracks spending and provides support for budgeting and accounting reports. Ruth has over 30 years of business management experience and works with a variety of clients with support tailored to their unique needs. She holds an MBA from the D'Amore-McKim School of Business at Northeastern University and a BS in communications from Boston University. She enjoys artistic endeavors including creating collages and mosaics, and doing plein air drawing.
Job Titles:
- Licensed Clinical Psychologist
Ryan is a Licensed Clinical Psychologist in New York and Massachusetts. Dr. Boxill holds a PhD in Cross Cultural Clinical Psychology from the California School of Professional Psychology in Fresno, CA. He completed his Pre-doctoral training at the Hudson River Regional Psychology Internship Program at the New York State Office of Mental Health and his Harvard Medical School Postdoctoral Fellowship training at the MGH-OCD Institute at McLean Hospital. Dr. Boxill has an MBA from the University of Massachusetts in Boston with a specialization in Finance, and he is also a certified trainer in Diversity and Intercultural Sensitivity.
Dr. Boxill has over 20 years of experience in the healthcare industry. He advances an organization's mission with a balance of business expertise, strategic vision and operational leadership. Additionally, Dr. Boxill has worked with organizations in areas such as prevention and wellness, new business model creation, accounting and finance, strategic planning, disaster mental health and national mental health policy development (Republic of Liberia).
Prior to joining NeighborHealth, Dr. Boxill was the Chief Behavioral Health Officer for the Boston Medical Center (BMC) Health System, where he was responsible for leading behavioral health across the health system. He also led the implementation of BMC's first Behavioral Health Hospital in Brockton, a state-of-the-art facility designed to be carbon-neutral and net-zero. In addition to MHQP, Dr. Boxill currently serves on the Board of the Fenway Community Development Corporation and the Deacon's Ministry of People's Baptist Church.
Symone Woodham joined MHQP in October of 2022. As Program Manager, she provides support in project planning and implementation for the Patient Experience Survey, as well as other projects.
Prior to joining MHQP, Symone interned for Butler Hospital Memory and Aging Program, recognized as a center for clinical research in Alzheimer's. She has also worked as a research assistant at Boston University, conducting qualitative interviews to identify barriers and facilitators to lung cancer screening among underserved populations.
Symone received an MPH from Boston University and a B.S. in Health Studies from the University of Rhode Island. In her free time, she enjoys dancing, traveling, and spending time with her loved ones.
Job Titles:
- Certified Public Accountant
- Accounting and Financial Management Executive
Tak is an accomplished accounting and financial management executive with over thirty years of diverse public and private accounting and managerial experiences from the Big 4 public accounting firms and multinational publicly-traded, privately-held, nonprofit, startup, and development stage organizations.
Tak became a Certified Public Accountant in 1997 and a Chartered Global Management Accountant in 2012. He is a member of the Massachusetts Society of Certified Public Accountants, and a member of the American Institute of Certified Public Accountants.