OCS - Key Persons


Amanda Pinto

Job Titles:
  • Case Manager
  • Occupational Therapist
  • Team Member
Amanda has worked in the healthcare field for over 8 years. She has worked as discharge planner and occupational therapist in skilled nursing and rehabilitation settings. She is exceptional at evaluating and implementing plan of care for clients with varying level of disabilities. Amanda is also experienced in OT assessments, home evaluations, durable medical equipment and wheelchair evaluations.

Amy Swackhamer

Job Titles:
  • Director of Operations & Social Security Representative
Amy has worked in customer service, management, sales and education as well as operated her own in home based business. Amy is very dependable and brings with her exceptional planning, organizational and communication skills. She is able to adapt to any situation, is very flexible in her schedule and a creative problem solver. Education: Bachelor of Arts - Saginaw Valley State University, Saginaw, MI

Caitlin Cooper

Job Titles:
  • Case Manager
  • Team Member
Caitlin has over 10 years of experience as in the Health Care field. She provides case management services to clients to help with their independence and stability. Caitlin is experienced in acute care and inpatient rehabilitation occupational therapy, which gives her insight into determining client needs in their homes. She has a strong background working as a crisis counselor, an outreach advocate and substance abuse.

Cheryl Mooney

Job Titles:
  • Case Manager
  • Team Member
Cheryl has twenty-nine years of experience as a registered nurse, with the majority of that time spent doing case management. She has extensive experience working with both auto no-fault and workers' compensation clients. She is knowledgeable in coordinating and communicating with various disciplines and resources to assure proper client care. Coverage Area: Southwest Michigan Education:…

Chris Geiselman

Chris offers a unique specialty to the field of case management as he himself is a below the knee amputee as a result of a motorcycle accident. He parlays his experience with his career and is an expert in the field of prosthetics. Chris is a licensed RN in both the states of Michigan and Ohio.

Cindy Upcavage RN

Cindy has spent the last 22 years of her career as a case manager who specializes in workers' compensation and catastrophic injury. She has experience working with various types of insurance, including auto claims. Cindy is a valuable asset to our team that brings a wealth of knowledge and experience that will allow her to provide the best level of care for you and your clients.

Crystal Douglas MOTRL

Job Titles:
  • Occupational Therapist
  • Team Member
Crystal has worked in the healthcare field for over 8 years as an occupational therapist. She has treated clients of all ages and abilities, including those with traumatic brain injury. She has experience in various clinical settings; evaluating clients, building personalized treatment plans and implementing those plans to assist clients with meeting their goals. Coverage…

Dione Irish

Dione has worked in the healthcare field for over 20 years as an occupational therapist and case manager . She has extensive experience working with patients that have neurological, physical, and cognitive impairments. Dione is a case manager who also conducts OT assessments, attendant care evaluations, home evaluations, and durable medical equipment and wheelchair evaluations. Her experience has given her the opportunity to collaborate on many interdisciplinary teams to increase her clients' independence.

Elishia Licavoli MSOT

Job Titles:
  • Occupational Therapist
Elishia has worked as an occupational therapist for over 10 years. She specializes in traumatic brain injury and coordinating care across various disciplines. She excels in completing home, attendant care, durable medical equipment and wheelchair evaluations. Coverage Area: State of Michigan Education: Masters in the Science of Occupational Therapy, Saginaw Valley State University, University Center,…

Glennda Stephens

Job Titles:
  • Manager
Glennda has been a case manager for over 34 years and is currently the President of OCS. Her wealth of knowledge and experience make her an expert in her field. Coordination of care and streamlining the process are her specialties. She is able to travel within our entire coverage area, by request, to accommodate your claimants.

Jennifer Cusumano

Jennifer has twenty-five years of experience as a registered nurse, with the last ten years of that time spent doing auto and worker's compensation case management. Her past experience working in the neuroscience unit provides a strong foundation for her work as a case manager, particularly with brain injuries. Jennifer will act as a liaison between all relevant parties to ensure her clients are receiving the most appropriate and cost-effective care to meet their needs.

Kelley Hunt

Job Titles:
  • Case Manager
  • Occupational Therapist
  • Team Member
Kelley has worked in the healthcare field for over 17 years as an occupational therapist. She has worked in various settings, such as skilled nursing, rehabilitation and in-home. Kelly has extensive experience in working with clients to help increase their independence in ADLs and IADLs in their home environment. Coverage Area: Florida Education: Masters of…

Kelly Hamilton

Job Titles:
  • Case Manager
  • Registered Nurse
  • Team Member
Kelly is a registered nurse that has thirteen years of experience in the healthcare field, the last eight years in Hospice as an Executive Director and Director of Business Development. Kelly has experience coordinating a team of providers to ensure quality patient care. She also is very experienced in cost containment and budgeting. Kelly provides in-service/education to community groups and other healthcare professionals.

Kelly Vadnais OTR

Job Titles:
  • Occupational Therapist
Kelly has worked as an Occupational Therapist for over 20 years. She has provided care for patients in both the clinical and home settings. She has experience working with patients that have been involved in catastrophic motor vehicle accidents; assisting them through identifying a plan of care and their treatment. Kelly also has experience with identifying home modifications, durable medical equipment needed by her patients and attendant care needs in order to facilitate their independence with ADLs and IADLs.

Laura Ballard

Job Titles:
  • Social Security Representative
Laura has over 16 years of experience in project management and administrative support. She is a highly motivated and detail oriented individual with excellent communication skills. She is committed to delivering the highest level of support to accomplish any task she is challenged with. Laura is dependable and adaptable and she is driven to achieve results. Education: Bachelors of Science in Business Administration - Central Michigan University, Mt. Pleasant, MI

Laura Guist

Job Titles:
  • Director of Marketing & Communications
Laura has over 18 years of experience with marketing and sales in the healthcare industry. She is a dedicated leader with strengths in relationship building and providing customer service excellence. She has earned several awards and distinctions in recognition of her skills. Laura's vast experience has prepared her to provide her clients with the best support and care.

Lisa Mazur

Lisa has 26 years of experience as an Occupational Therapist. She is a dedicated and compassionate healthcare professional that demonstrates expertise in clinical judgement and patient screening, documentation review and discharge recommendations. Lisa is experienced in acute care and inpatient rehabilitation occupational therapy, which gives her insight into determining client needs in their homes. She has a strong background working with Neuro and orthopedic injuries, including trauma.

Marcia TeVelde

Job Titles:
  • Medical Case Manager
Marcia is a Medical Case Manager, Vocational Counselor and Brain Injury Specialist with over 18 years of experience in the case management field. She is an Aging Life Care Professional, a guide, advocate and resource specialist assisting individuals caring for older relatives or disabled adults. Marcia resides in Manistique in the Upper Peninsula of Michigan.

Nichole Swackhamer

Job Titles:
  • OTR / L, CAPS, CCM
Nichole started her career in the case management arena as an intern while attending Michigan State University and then as a marketing account executive. She then went on to complete her Masters in Occupational Therapy. She opened OCS for business in order to assist claimants in the State of Michigan and surrounding regional areas with their case management and occupational therapy needs. Nichole is a case manager who also conducts OT assessments and home evaluations.

Nicole Turner

Job Titles:
  • Office Assistant
  • Team Member

Pamela Martinez

Pam has 20+ years of experience as a certified case manager in workers' compensation and Michigan auto. She is a dedicated, compassionate nurse case manager who provides quality case management services to clients with varying injuries, including catastrophic injuries. She is proficient in assessing her client's health issues and needs. Pam will act as a liaison between all relevant parties to ensure her clients are receiving the most appropriate and cost-effective care to meet their needs and reach their full potential.

Rashalle Irish, RN

Rashalle has twenty-five years of experience as a registered nurse, with the last ten years of that time managing the clinical administration, supervision, and coordination of quality patient care for a homecare company. She has coordinated multi-disciplinary teams of nursing, therapists, and home health aides. She has provided complete care of ventilator dependent clients with advanced stages of neuromuscular, cardiac, respiratory and brain injury conditions within the home setting as well.

Rose Birkmeier DNP

Rose has over 28 years of experience as a Registered Nurse and Nurse Practitioner, with a Doctorate in Nursing Practice achieved in 2010. Rose spent the last fifteen years of her career working for the Veterans Health Administration where she was most recently tasked with overseeing 11 VA facilities in three states to ensure all…

Shelly Kinney

Shelly has worked in the case management arena for nearly 15 years. Her wealth of knowledge coupled with her experience in the field makes her an excellent resource for conducting Medical Cost Projections and Life Care Plans. Coverage Area: Mid-West Region of the United States Education: Master of Science in Case Management - University of…