PLADOOGLE - Key Persons


Deborah Watson

Job Titles:
  • Receptionist Training

Steve Stauning

Job Titles:
  • Receptionist Training
Steve is the author of Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today's Connected Customers; as well as a respected automotive industry veteran and founder of pladoogle, LLC - a leading training & consulting firm - and the free sales video training website SteveStauning.com. Prior to his involvement with pladoogle, Steve served in various automotive leadership roles, including as the Asbury Automotive Group's (NYSE: ABG) director of ecommerce, the director of the Web Solutions division of Reynolds & Reynolds, and as the general manager of Dealer Web Services for Dominion's Dealer Specialties. Steve Stauning has trained, worked with or worked for hundreds of dealerships in the US, helping their sales teams sell more vehicles for more money by aligning their processes with the current industry-leading best practices. He is considered an expert on automotive sales processes and the customer experience; and is the creator of The Appointment Culture and The Perfect Appointment in automotive retail. His free online video sales and management training materials (hosted here at SteveStauning.com) have allowed hundreds of dealerships and thousands of salespeople and managers to ditch their ineffective and expensive training modules by using his up-to-date, effective and relevant methods. His latest book, Assumptive Selling, is considered a must-read for every dealer, manager and salesperson in automotive today. The concepts, processes and word tracks contained in this comprehensive guide have helped salespeople double their sales from their existing opportunities, while creating customers for life!