ITIL

ITIL is based on quality initiatives in businesses, which find their roots in the work of Dr. W. Edwards Deming. Business students will recognize Dr. Deming as the person who revolutionized the Japanese auto industry in the 1970's. Dr. Deming was a professor of statistics and was intimately involved in quality efforts for United States […]... If you have been struggling with building a services business, then ITIL has provided some help in the form of a new definition for services targeted to the business owner or leader of a services organization. It builds upon the conceptual economic definition of service and provides an excellent foundation for creating a service business. […]... ITILFND01 Service Management as a Practice 01-3 Define and explain the concept of a service (SS 2.1.1) There are a multitude of definitions for the term service. ITIL provides an excellent definition that covers much ground but truly understanding the concept of service management and running IT like a..

Also known as: IT Service Management