SKILLSMASTERY GROUP - Key Persons
Donna Flynn, founder and owner of SkillsMastery Group, Inc. has spent her entire career in the business of people. Her company works with executives, and companies, helping them create a real purpose for their work, tap into their human talent and potential, and create a fun engaged, accountable team of people that consistently drive high-performance and results. She does this through creating atmospheres of openness, feedback, true accountability among members and ‘getting real' about what goes on within the team, organization and its leadership.
She is a firm believer that people create results, not organizations. Too often companies focus on improving processes to be more efficient and less costly, and improving their products to give them a short-lived competitive advantage. Although both important, the true competitive advantage of every organization lies with the people who work there; they either help or hinder an organization's progress.
She began her career in financial services, and after several sales and successful management positions, she was named the President and Market Manager for eight banks in the Chicagoland area. She led a staff of 50 during a tumultuous time in the banking industry, and was recognized for her leadership, results and culture change. Her bank was the first to be awarded business of the year and surpassed all its peers in its results. She then joined Banc One Mortgage Company as an executive coach and national sales manager, helping them develop a sales and service process within their national organization, and advising the executive team on their leadership, strategy, accountability and results.
Donna began SkillsMastery Group in 2001 to provide executive coaching to middle and senior level executives in the areas of sales, management and leadership. Her organization works with small, medium and large organizations consulting and coaching on sales, sales management, process improvement, customer service processes, management, leadership, team dynamics and development. Her company's strength is creating cultures of high performance, concentrating on building openness and consistent feedback in organizations and creating true accountability among those who work there. Through the facilitation of small and large teams, SkillsMastery Group is able to identify obstacles to working together and bridge the gaps creating a culture shift to high-performance through openness and feedback. Clients benefit from increased awareness of their leadership strengths and gaps, engaged employees and teams and identification of real issues impacting success and their solutions.
Donna is an expert on leadership and has spoken at national and international conferences, radio shows and publications. She is a graduate of Northwestern University, a certified executive coach and a leadership and strategic advisor to executives and corporations.