CONCENTRIX INSURANCE ADMINISTRATION SOLUTIONS CORPORATION

In addition SBS began marketing a discount vision plan and fully insured group dental coverage in 1999. Currently, we serve over 160 groups of all sizes with our fully insured products. Our dental network of providers, "DentaNet", includes over 1,200 locations and is the largest independent network in Alabama. Nationally, the DenteMax network is available to all our members... With well over 250,000 covered lives, the Company processes tens of thousands of claims per month with an accuracy rate of better than 99%. More than 97.5% of claims are processed within 10 days of receipt. Our customer service representatives average more than 10,000 calls per month with an abandon rate of less than 2%. Since we do not use an IVR system, all of our member's calls are answered by a "live" person, and still, the average wait time is less than 15 seconds. This is why Southland regularly receives high marks from our administrative service and insured customers regarding claims processing and..

Also known as: Southland Benefit Solutions, LLC, Southland National Insurance Corporation

Primary location: Tuscaloosa United States