SWISS-AS - Key Persons
Emanuel is an AMOS Support Specialist at Swiss-AS. After he finished his studies in Computer Science, he worked for a Romanian airline where he encountered AMOS for the 1st time. When he joined Swiss-AS five years ago, he was already an AMOS expert, which paved his way into the position of AMOS Support Specialist.
"In our team, our main task is to assist the AMOS Community in getting the best usage of AMOS, to answer their questions and requests via the AMOS Support Tool. We are a customer-centric department and our main goal is of course to maintain a high customer satisfaction," states Emanuel.
The Support team, being mainly based in Basel, Switzerland, acts as 2nd level support for all incoming new support cases and is backed-up by the R&D department who performs the 3rd level support. The initial 1st level support is covered by the customer's internal AMOS Competence Centers.
Emanuel explains: "While the continuous further development of AMOS makes our job very interesting, this is at the same time also the challenge we face as we have to keep up with the constant changes of the software. My main motivation is to find solutions for complex support cases and of course to keep our customers happy."
Emmanuel completed a master degree in computing science and business management. Attracted by the reputation of Swiss AviationSoftware as one of the industry market leaders and as an excellent employer, he joined Swiss-AS in 2011 as a Software Engineer. Then, in 2016 Emmanuel gave a new turn to his career and started working as a Performance Engineer.
In his current role and together with his two other colleagues, Emmanuel is responsible for application performance analysis and improvement. This requires a strong collaboration with customers and Swiss-AS software engineering teams as well as a wide knowledge across various technologies. Emmanuel acts as an expert in developments projects with the objective to secure the application performance while new functionalities are being implemented. Additionally, Emmanuel is responsible for the definition of benchmarking, monitoring and troubleshooting applications that help Swiss-AS to better support its customers. Furthermore, Emmanuel is used to visiting customers around the world to support them in the optimization of AMOS operation.
"I like the multi-cultural and friendly atmosphere that remains at Swiss-AS even while the company is growing fast. We have the opportunity to grow within the company or adjust our career according to our aspirations. And of course I am very proud of our success!" says Emmanuel.
This year, Swiss-AS will dedicate investment in manpower and organizational adjustments: the workforce will increase by around 30%, affecting most Swiss-AS departments.
Job Titles:
- Senior Relationship Manager at Swiss - AS
Isabel is a Senior Relationship Manager at Swiss-AS. She joined the company already 18 years ago, when AMOS was still a project within the IT department of Crossair with only 15 employees. Back then, Isabel worked as a trainer, coaching the first AMOS pioneer customers from around the globe. Isabel then joined the Consulting team to guide airlines implementing AMOS and to support existing customers in adopting new AMOS functionalities.
Jeanne holds a Jurist Degree with specialisation in Commercial and Air Law, a Master Degree in Private and Corporate Law and she excels in writing and communication by holding A-levels letters/languages in English, Spanish and Russian. Besides, Jeanne holds a private pilot licence and is currently finalising a Flight Instructor Training.
Previously working in the aviation industry for a Part-145 and Part-21 organisation based at the EuroAirport in Basel, it is obviously her passion for aviation and a taste for challenge that motivated Jeanne to join Swiss-AS almost 3 years ago.
Today, Jeanne is responsible for the writing and regular maintenance of the AMOS documentation for the Procurement/Material Planning, Publication Management, Stores, Q&A, MCC and Modification Control modules. Additionally, she and her colleagues ensure that the documentation always reflects the software's functional scope and follows a standard concept and structure. Occasionally, the Documentation Team is being asked to proofread documents from other Swiss-AS departments. More specifically, Jeanne is working on the implementation and update of the AMOSmobile Applications Map.
"The family spirit is here evident and I enjoy the multi-cultural atmosphere among the company. But much more than that I like the challenging daily business at Swiss-AS due to the combination of aviation and IT!" says Jeanne.
After obtaining his Master Degree in Aerospace Engineering, João worked in different sectors of the airline maintenance and aviation IT industry. João started working at Swiss-AS in 2014 as Business Consultant. Then, in 2017, he joined the Product Management team as Business Analyst.
Our Business Analysts provide the essential analysis of the business environment to ensure constant improvement of the business processes and functional integrity of AMOS. In this role, João works closely with our customers to collect their business requirements and transform them into comprehensive solutions in AMOS together with the R&D team. Additionally, João supports AMOS implementation projects at new customers or assists the Sales team in acquiring new customers.
For João, the attractiveness of his job is being continuously in contact with customers. "During my professional experience I gained a passion for product development. I took the opportunity to join the Product Management team to make best use of my competences in order to help aligning the functional scope of AMOS to customers' requirements and best industry practises," says João.
Job Titles:
- Team Leader
- Team Leader of the Business Consulting Team at Swiss - AS
Kevork is the team leader of the Business Consulting team at Swiss-AS. He joined Swiss-AS in 2014, after having worked with AMOS from a customer's perspective during his whole career.
As team leader, Kevork ensures that all our team members can perform their services to customers; this means that they are trained and have a well-maintained source of documentation.
Job Titles:
- Senior Marketing & Sales Coordinator
After obtaining her University Technical Degree in Marketing Techniques, Laurence worked in the airfreight industry and was responsible for business development and taking care of customer enquiries. Her role allowed her to develop a strong sense of customer service while gaining the aptitude to work very efficiently in a fast-changing and highly competitive industry.
In 2015, Laurence joined us as Marketing Coordinator. She recalls, "I decided to join Swiss-AS because I saw a great opportunity to continue working for a renowned airline group, in a very heterogeneous role that combines my preferred professional fields with additional marketing communication focused tasks."
In 2021, Laurence was promoted to Senior Marketing & Sales Coordinator. She currently assumes responsibilities such as coordinating all sales activities of the APAC and MEA region, organising the company's social media communications and content creation, as well as performing internal administrative tasks such as controlling customer accounts or ensuring smooth internal communication flows.
The Marketing & Sales Department, reinforced by legal resources, is responsible for the representation, advertising and selling of AMOS. The team of seven experts covers a wide range of activities, from maintaining all existing communication channels to the creation of advertising content and material, from nurturing sales leads to elaborating offers and then to negotiating and signing contracts, from responding to existing customer requests to handling back-office tasks.
Michelle is a System Specialist at Swiss Aviation Software Ltd. She works in the Professional Services team where she takes care of the AMOS Operation Service (AOS) and other paid services. Michelle joined Swiss-AS eight years ago, when she had finished here Bachelor Degree in Computer Science and moved from Great Britain to the Basel area. "In our team we are responsible for providing our customers with reliable optimised AMOS environment. With AOS, customers can outsource all their duties arising from the AMOS application server and database administration to Swiss-AS, ensuring a smooth running and dependable system. The services we can deliver to our customers, include Server Audits, provide recommendations on the specification of the host server, install AMOS and the underlying DBMS, upgrade AMOS, monitor the system including database backups, reconfigure and maintain the servers, restore test servers with productive data and much more" explains Michelle. During the yearly customer survey, AOS regularly receives top grades from the AMOS Customer Community. "Aviation was always fascinating for me and back then, when I had my job interview in an office overlooking the maintenance hangars, I was convinced," jokes Michelle and adds proudly "Our job comes with a big responsibility as customers fully rely on our service and expertise - a system that is down could easily cause an AOG. From company side we have the freedom to take decisions and are trusted in our actions and skills."
Roman works as an ICT Administrator at Swiss AviationSoftware. He studied Business Informatics and gained 15-years of work experience in the field of ICT before joining Swiss-AS in 2018.
Roman is responsible for the installation of new Linux servers and to make them as secure and reliable as possible. To create a new Linux server Swiss-AS has its complete server infrastructure virtualized and the maintenance of the VMware environment and creation of new VMs is part of his daily job. On these Linux servers, Swiss-AS's own AMOS application and the underlying databases are running.
The Swiss-AS ICT Administrators are furthermore responsible to maintain the servers for AMOS customers that are hosted in-house
Our ICT Administrators cooperate closely with other technical departments, such as the Professional Services team, who provides AMOS Operation Services and Hosting Services to our customers or the Quality Assurance team, which needs reliable test servers for the AMOS test automation.
Being fascinated by aviation since his early childhood and having a private pilot license, Rémy was able to combine his professional experience as a software tester with his passion for the aviation industry here at Swiss-AS.
Syed has graduated in software engineering and started his professional career as a Software Developer and then as an IT Consultant for an ERP solution. In 2015, Syed joined Swiss-AS' team based in Singapore as an IT Consultant focusing on data integration consulting to support AMOS customers from the APAC region. His main task is to guide and consult new AMOS customers regarding their data migration work stream and to support them with mapping data between AMOS and their legacy system(s) as well as problem solving during data verification. Syed also provides expert advice on migrating data using ETL software and he also codes and verifies extraction scripts, if needed. From an operational point of view, Syed performs system monitoring and provides technical support on running AMOS installations.
"Although Swiss-AS is a software company, it has inherited the aviation business specialization from its mother company Swiss International Air Lines, which makes it different from a typical software development organization. The company respects its employees and cares for the transparent communication, work-life balance, self-improvement and personal growth. I believe in the vision of the company which motivates me to stay at Swiss-AS!"