HOA - Key Persons


Charlotte Lowe

Job Titles:
  • Community Manager

Deja Rabone

Job Titles:
  • CAAM - Director of Community Manager Development / Community Manager

Diana Lujan

Job Titles:
  • Community Manager

Elizabeth Martinez

Job Titles:
  • CAAM - Community Manager

Jane Campbell

Job Titles:
  • Assistant
  • Community Manager

Jenn Morales

Job Titles:
  • CAAM - Director of Association Relations
  • Director of Association Relations
My name is Jenn Morales and I am the Director of Association Relations for both PMI and Tri-City Property Management. My passion is people and business, and the HOA industry is the perfect mix of both! I started my journey in the work force early in life in the restaurant industry, moving into management at 17. I eventually transitioned from restaurants and began working with PetSmart for the next 15 years rotating through different stores and PetsHotels that were deeply struggling. I would stay at a location for 6-12 months to get them set up with processes and integrate into the teams a culture that supports growth and expansion. Shortly afterward I consulted with a few small businesses which led me to meeting John and Joseph and introduced me into the world of HOA and property management. Outside of the property management world, I work with individuals and groups supporting them on their journey in healing trauma that they have experienced throughout their life. Serving people and businesses is what makes me feel alive!

Jessica Patterson

Job Titles:
  • CAAM - Community Manager

John Khayat

Job Titles:
  • Owner
  • CAAM - Owner
I'm John Khayat, from PMI Real Estate Services. I moved to the Valley in 2001 for college and attended Collins College. I completed my BA in visual communications, and realized it was not the career path for me. I spent 16 years with Starbucks, and 14 of those years was as a manager and facilities. This is where my passion for customer service blossomed and became the high level it is now. My passion for management began as a board member on my HOA. I have served on my HOA for 19 years and have been president for many of those years. When I realized I had hit my ceiling for growth with Starbucks, I began to look at other opportunities, and found PMI. This Franchise opportunity allowed me to grow in all areas of real estate and allow me to focus on HOA as well. Joseph and I completed our first company acquisition in 2017, acquiring a commercial management company in Old Town Scottsdale. We completed our second business acquisition in 2021 purchasing a smaller residential management company in the West Valley. We completed two additional business acquisitions in Phoenix prior to acquiring Tri-City, all being residential focused management companies.

Joseph Heckel

Job Titles:
  • Owner
My name is Joseph Heckel, Broker CoOwner of TCPM. I was born in Milwaukee, Wisconsin and raised in Edmond, Oklahoma. I have been in and out of Arizona since 1980 when my grand parents moved to Sun City West.

Katie Saur

Job Titles:
  • Assistant
  • Community Manager

Kay Brown

Job Titles:
  • Accounting Assistant

Kevin Mayfield

Job Titles:
  • Community Manager

Lisa Clark

Job Titles:
  • Accounts Receivable

Lorie LuCuyer

Job Titles:
  • Assistant
  • Community Manager

Lynyrd Leffler

Job Titles:
  • Community Manager

Meredith Koverman

Job Titles:
  • CMCA - Community Manager

Nicole Campbell

Job Titles:
  • Assistant
  • Community Manager

Samantha Johnson

Job Titles:
  • Accounts Payable

Tania Lopez

Job Titles:
  • CAAM - Community Manager

Tracey Collins

Job Titles:
  • CAAM - Community Manager