GLADYS WORLDWIDE

Filled with inspiring real-life case studies, Who's Your Gladys reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place... Every-customer-oriented business has their own Gladys, someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives' buttons, one who requires a higher degree of skill to manage. One who's, let's just say "difficult." Yet how is it that some businesses prove able to not only satisfy their Gladys, but turn her into one of their most loyal, utterly pleased customers?... Customer service experts in Michigan provide customer service training and skills for all business. Marilyn Suttle and Lori Jo Vest are customer service trainers, authors, keynote speakers and customer service experts providing customer service skills training. Exceptional customer service makes a difference, Customer service is the new sales.

Also known as: Gladys Worldwide LLC, Who's Your Gladys