My goal in life is simply to help others… to do as much as I can, as well as I can, for as many people as I can, for as long as I can. I started answering phones in 1985 as a summer job after high school and just stayed. Having been accepted to a nursing college in Los Angeles, I chickened out because let's face it, sick people are annoying. So I fell back on my second love…Communications...
Basically, we act as if we are your executive secretaries in the next room but we are only as efficient as the extent of information we are given. So we like to have lots of information so we can sound as knowledgeable as possible.