FAMILY RESOURCE HOME CARE - Key Persons
Alex Nelson considers himself a jack of all trades. In late 2017, he started school for nursing and during that time also got his CNA license in order to gain hands-on experience taking care of people in need by working in home care. Alex found a job at Family Resource through an online ad. When he arrived for the interview, he was surprised to find people he knew in the office! Branch manager Katrina Bottini's daughter, Brigette, was one of Alex's schoolmates, and he'd known their family for years. Needless to say, the interview went well and everyone, including Alex, was excited for him to join the team. He's been a godsend to the Palouse branch ever since. "Alex has been a constant, dependable caregiver since I first started working with him," says Sarah Maurer, caregiver manager for the Palouse office. "His clients have learned that they can fully depend on him to show up, get the job done but also make the time together fun and enjoyable for the client."
Alex came to appreciate the flexibility in scheduling that Family Resource offered. Instead of continuing to pursue a career in nursing, the independence his schedule offered allowed him to return to construction, an industry he worked in for 10 years right out of high school. Alex is currently doing both construction and caregiving.
"I like people", he said. "I also like construction and building things." While caregiving and construction are seldom considered compatible professions, Alex has found a way to harmoniously meld the two. Being handy has enabled him to help clients fix things and work on small projects around the house. For instance, he has volunteered to sharpen a client's knife set for the benefit of both the clients and their caregivers.
The clients, and spending quality time with them, are easily Alex's favorite aspects of caregiving. His natural predisposition for genuinely caring about people and making them feel at ease are important qualities when caring for seniors. He sincerely enjoys listening to his clients and hearing stories through the eyes of the past from those of a different era. He prizes learning about a life without cell phones and social media when people were raised to appreciate one-on-one time with other humans. He loves getting to talk, have intimate conversations, prepare meals, and learn about a bygone time with his clients.
Alex is very good with people and he takes a sincere, active interest in getting to know them. He is the kind of person that everyone likes. Brigette, Palouse branch client care supervisor, agrees: "Alex is a very compassionate caregiver. He not only provides exceptional care but takes the time to get to know each client and their history. He builds a connection with each of his clients and goes above and beyond to make each client happy, safe, and well cared for." It isn't always easy for him, though. One of his clients has advanced dementia, and no matter how hard he tries, he can't get through the fog.
He's also perceptive and can understand why the Palouse branch appreciates him so much. Being a male caregiver is rare in this industry and some clients prefer a male. Either that or they're biased towards him ever since he brought cinnamon rolls into the office. Alex reflects upon how our society treats the elderly and wishes that "everybody did caregiving - for a couple hours a week. If everybody did it everybody who needed it would be taken care of."
Between two careers and two kids at home, a 6- and 12-year-old, Alex doesn't find much time for hobbies. When he does, his attention goes to projects like his current pursuit of making a hunting knife and learning leather-working for the sheath. Alex is also in the process of trying to get his own construction contracting business off the ground, as he finds construction is easier when managing it yourself. Whether he stays in home care or goes into construction full-time remains to be seen. For now, we sincerely appreciate his skills being used to help our seniors. As Sarah puts it, "Alex has the heart of a caregiver through and through," and we don't know what we'd do without him.
Job Titles:
- Branch Manager
- Member of the Salem Team
Job Titles:
- Member of the Boise Team
- Regional Business Development Manager
Job Titles:
- Member of the Boise Team
- Caregiver Manager
Job Titles:
- Talent Acquisition Specialist
Job Titles:
- Senior Vice President of Client Experience
Job Titles:
- Chief Human Resources Officer
- Member of the Leadership Team
- Chief Human Resource Officer
Greg joined FRHC in March of 2022. He has over 25 years' experience in Human Resources and has held senior HR leadership roles in a variety of industries including high technology, manufacturing, consumer packaged goods, and retail. Greg has experience leading Human Resources in over 20 countries. He resides in Portland, OR.
Job Titles:
- Chief Operating Officer
- Chief Operations Officer
- Member of the Leadership Team
- President
- Senior Healthcare Executive
Hector joined our team in September 2022. Hector is a senior healthcare executive with over 20 years of experience in healthcare, transportation, and insurance services. He has an extensive background in operations and organizational development. Most recently, Hector served as Chief Operating Officer for NextCare, a private equity backed, low-cost, high access health care provider. At NextCare, the annual award for leadership/mentorship is named after him. Hector currently resides in Phoenix with his wife and four children with plans to relocate to the Liberty Lake, Washington area next summer. He is excited to be a part of the Family Resource Home Care team!
Job Titles:
- Area Vice President
- Member of the Boise Team
- Area Vice President - Inland Northwest
- Inland Northwest Area Vice President
Job Titles:
- Talent Acquisition Specialist
Job Titles:
- Chief Executive Officer
- Member of the Leadership Team
- Family Resource CEO
- FRHC CEO
- Our CEO
Family Resource Home Care CEO, Jeff Wiberg, was quoted in the following McKnight's Home Care article with professional advice on how to grow your home care agency.
FRHC CEO Jeff Wiberg speaks on Home Care Pulse's Vision podcast about FRHC's response to the COVID crisis and protocols going forward.
Jeff started with Family Home Care in 2008 and became President and CEO in 2011. When Family Home Care merged with Family Resource Home Care in January 2018, Jeff became CEO of the combined companies. Jeff has worked in business leadership since 1996, is a Past President of the Washington Home Care Association, and a current board member of the Home Care Association of America. He loves spending time with family, gourmet cooking, playing the piano, and watching movies. Jeff lives in Spokane, WA with his wife and 5 children and is very active with his church. "I really love our employees and consider them to be the best in the business."
Job Titles:
- Member of the Boise Team
- Caregiver Manager
Job Titles:
- Member of the Boise Team
- Client Care Supervisor
Job Titles:
- Area Vice President - Puget Sound Region
- Puget Sound Area Vice President
Job Titles:
- Central Puget Sound Regional Manager
Job Titles:
- Regional Business Development Manager
Job Titles:
- Regional Business Development Manager
Job Titles:
- Regional Business Development Manager
Job Titles:
- Member of the Boise Team
- Caregiver Manager
Job Titles:
- Talent Acquisition Specialist
Job Titles:
- Chief Financial Officer
- Member of the Leadership Team
Nicholas (Nick) joined FRHC in June of 2022. He has an extensive background in finance and accounting in the healthcare industry with 21 years in the Respiratory/DME space and 5 years in the Diagnostic testing/Pathology space. He has served in executive management roles for both public and privately-owned companies. Most recently, he served as the Chief Financial Officer for American Pathology Partners. Nicholas is a graduate of Middle Tennessee State University and holds his CPA certification. Nick resides in Murfreesboro, Tennessee and is excited to be part of the FRHC team.
Job Titles:
- Regional Business Development Manager
The Portland West Branch proudly serves the greater Portland metro, including Tigard, Beaverton, Sherwood, Tualatin and across Multnomah, Washington and Columbia Counties.
Job Titles:
- Regional Business Development Manager
Job Titles:
- Chief Growth Officer
- Chief Marketing Officer
- Member of the Leadership Team
With 20 years of experience in the marketing and public relations field, Sasha joined Family Resource Home Care in 2019. She's passionate about improving the lives of others through her work and believes home care is an essential component in helping people maintain their best health and independence. Sasha is a fifth-generation Washingtonian and a graduate of Duke University, where she double majored in Art History and Public Policy. She lives in Spokane with her husband and two young sons. They enjoy boating, hiking, sports, and the arts.
Job Titles:
- Senior Vice President of Organizational Development
Job Titles:
- Member of the Boise Team
- Talent Acquisition Specialist ( HQ Employee )
Job Titles:
- Regional Business Development Manager
Our branch serving Yakima, WA is made up of dedicated, award-winning caregivers.