FEATHERED OWL

The late 1990s found me in the City of London working at one of the top three global investment banks. As I had played around a bit with HP OpenView toward the end of my last job I took on the implementation of a network and server management system which used SunNet Manager, Micromuse Netcool, proprietary SNMP agents and an "escalation database" which told operators which support team to contact when particular alerts were received. With hindsight, we had built a CMDB and were doing ITSM long before the rest of the world caught on and ITIL became the latest must-have acronym... Ant Cullen - IT consultant based in Verbier, Switzerland. Websites (especially Wordpress), SEO/SEM, office systems, networks and project management.