HELLION102.TRIPOD.COM

Helping to design, implement, and maintain multiple complex call center support software applications and hardware in partner with Cisco software and APIs catering to business users using a multi-tiered architecture of Computer Telephony Integration and Speech solutions and Intelligent Contact Management Platform. Said software facilitates the ability for call center business users organize and manage call center agents and supervisors and log customer calls using complex business logic factoring time zones, Locale, multi-tenancy, etc. All applications follow a J2EE architecture based on JBoss Wildfly App Server. Data is stored using Hibernate mapped the Spring Data framework integrated to a MS SQL database using complex SQL queries, stored procedures, and views. Technologies include JSP, Servlets, Angular, Google Web Toolkit (GWT), GXT, HTML5, Ajax, XML developed in an Eclipse environment. All applications are coded in object oriented Java 8 beans and core Java 8 classes to hold..