OPTIMUM RV - Key Persons
Job Titles:
- Supervisor, Accounting & Operations
"Back in the early days, it was Denver, a mechanic, a salesperson, and me. We had only consignment sales at that time. My job was to clean and detail the RVs before pickup or delivery. But honestly, we all did whatever was needed to satisfy the customer," recalls Ana Robey.
She continues, "The best part of working here is that we are truly a family. We have each other's backs."
In the twelve years that Ana has worked at Optimum RV she has had several roles, from detailing, to customer service, to her role today as Title Supervisor.
"Optimum RV is great because there is opportunity to work in different roles, which keeps it interesting. And because everyone is cross trained, we can help customers when they have questions that are not necessarily in our department. It's this ability to help our customers in a personal way that makes us different," says Ana.
Just like Ana, Richard began his 11-year career with Optimum RV cleaning and detailing RV's. He has since worked his way up through the ranks to become Sales Manager.
"Optimum RV has always tried to grow from within. As a result, just about everyone knows the entire operation from sales to service. This helps us take care of our customers in a way that other more "corporate" dealerships cannot," says Richard.
He continues, "We're all here for each other. We really do feel like we're all part of the family. This goes for our customers, too. We go above and beyond to take care of them." On one occasion Richard drove to Tennessee to deliver an RV to a customer that had to have it in time for Bike Week. He completed the purchase and delivery for this customer in one day. While we can't promise this level of service on every occasion, it does show just how committed our employees are to our family of customers.