SANDRA ELAM

15+ years of technical writing, technical editing, and training experience. Expertise in Information Technology Service Management (ITSM), cloud, and telecommunications... Skilled at preparing software user guides, installation manuals, troubleshooting procedures, system administrator manuals, IT knowledge base articles, online help, multimedia web-based training courses, and marketing materials... 11+ years of front-end website design of SharePoint and WordPress sites, including user interface (UI), user experience (UX), layout, navigation, and content.