CLEAR C2 - Key Persons

Job Titles:

• Member of the Leadership Team
• Director of Customer Support

Chris brings added value to Clear C2 customers by merging his IT background with more than 20 years of experience supporting customers in purchasing and implementing fully customized CRM solutions. Chris began his career in IT at Haggar Clothing Co., where he supported computers and networking for a team of over 100 sales reps, ensuring orders could be reliably placed and processed. When the company introduced electronic data interchange (EDI) technology to support its largest retailer, he was at the forefront, responsible for configuring order transmission and ongoing tech support for the reps in the field. During his tenure at Haggar, Chris became a Certified Lotus Notes Professional, supporting the communication platform for the corporate office. This was the foundation for his next career move, to the rapidly growing computer retailer CompUSA, where he supported and extended the Lotus Notes infrastructure. His growing reputation as a Lotus Notes subject matter expert-led to his recruitment by Bank of America, where he was responsible for migrating 27,000 users from GroupWise to Lotus Notes. When Clear C2 entered the software market with their innovative C2CRM solution, it was Chris they sought out for his talent for bridging the gap between IT and the business by forging relationships and building rapport. Chris supports every C2CRM implementation, assisting with the customization and working with clients until they are delighted. From gathering requirements through creating an implementation strategy and timeline to managing the project through rollout, Chris is with each customer at every step. Chris enjoys playing golf and spending time with his family in his free time.

Job Titles:

• Member of the Leadership Team
• VP of Product Development

James graduated from Stanford University with a Bachelor's Degree in Mathematics and Computer Science. His first job was working for Cessna Aircraft Company, where he joined the IT team to help implement the company's Materials Requirement Planning (MRP) system. After observing the challenges the industry faced using these clunky and often outdated systems, James founded his company, JLJ Enterprises, dedicated to helping aerospace companies modernize their MRP systems. Over the next six years, he helped large aerospace and defense contractors, including Northrop, Sikorsky, and General Dynamics, hone their manufacturing software to better support their businesses and operations. Ready for a change, James founded his second company, Connective Solutions, in 1994. The consultancy was one of the first to support companies with Lotus Notes implementations, providing training services nationwide. In 1998 James was recruited as a full-stack developer for Clear Technologies and placed as the head of development for their budding CRM solution, C2CRM, which would grow to compete head-to-head with Siebel, SalesForce, and SalesLogix solutions. C2CRM won Top 15 awards from the ISM group in 2003 and 2004, becoming the only product to win in Enterprise and SMB categories. James now heads up the Clear C2 development team, still taking a hands-on role in product design and development. He has spent his entire life developing software and still loves all aspects of it-problem-solving, analytical thinking, design, development, learning new technologies-everything except QA.

Job Titles:

• CEO
• Member of the Leadership Team
• President

Mickey graduated from Louisiana State University with a Bachelor of Science in Electrical Engineering and a minor in Computer Engineering. Freshly out of college, he began his career working for Haggar Clothing Co., a men's fashion retailer based in the southwest, managing IBM mainframes that processed massive amounts of data and transactions, tying into all facets of the company's operations. After five years at Haggar, Mickey was recruited by consumer electronics retailer and reseller CompUSA as a Corporate IT Director. He managed the IT Technical Teams responsible for procurement, vendor management, and systems maintenance of all computer, networking, and point-of-sales systems during the company's high-growth period in the mid-to-late ‘90s. Amid the corporate restructuring of CompUSA in 1998, Mickey was courted by a former colleague to join Clear Technologies, at the time an IBM reseller that was in the early stages of developing one of the world's first CRMs. Mickey joined the firm as Executive Vice President and spearheaded the development efforts of C2CRM, purchasing the company in 2004 and becoming Clear C2's President and CEO. Mickey's experience on the client side of the vendor relationship influenced the customer-centric focus that Clear C2 embraces today. He has built a team of talented technologists passionate about making C2CRM the best solution on the market. In his spare time, Mickey enjoys spending time with his wife, Chantaye, sharing a nice bottle of wine and playing with their Golden Retriever Cooper, the Clear C2 office mascot and head of the Patton household.