NORTHSTAR NETWORK - Key Persons

Job Titles:

• Chief Financial Officer
• Chief Financial Officer, Thundermist Health Center

Chetna Chandrakala is chief financial officer for Thundermist Health Center, a Federally Qualified Health Center in Rhode Island. Chetna's educational accomplishments and certifications include Certified Public Accountant (CPA), and graduate executive management coursework from University of Chicago Booth School of Business. She completed her undergraduate studies at Shri Ram College of Commerce, India, and received her Bachelor of Law degree from University of Delhi, India. She also holds certifications from, and has been a member of, three esteemed institutes in India for Chartered Accountants, Cost Accountants, and Company Secretaries. Chetna is very passionate about community service. She likes to help organizations by leveraging the intellectual capital of the Indian-American community and fostering cultural connections between the world's largest democracies. She is currently the president of Hindu Temple of Rochester; treasurer/board member of the Mental Health Association of Rochester; finance committee member of United Way; board member and past chair of Development of Indian American Leaders (DIAL), and past chair of Professional Forum of India Community Center of Rochester. For several years, Chetna served the Pittsford PTSA in different capacities including as chair, treasurer, and in website management. Chetna was a recipient of the Pittsford PTSA Lifetime Membership award in 2015, and an Honoree of Rochester Business Journal Women of Excellence Awards in 2019.

Job Titles:

• Top Executive
• Founder & Chief Coaching Officer, Epic Rivers Leadership

Chuck is a top executive leadership coach trusted by individuals, teams, and organizations when the stakes are high. His extensive experience includes work with Fortune 500, financial services, tech, start-ups, healthcare, higher education, manufacturing, non-profits, and the military. A sought after and dynamic communicator, he has a proven ability to establish trust and get results. Leadership is not theory for Chuck. He has led and supported large, complex, dispersed teams, launched new products, doubled revenue, and helped others do the same with exceptional results.

Job Titles:

• Director, UR Health Lab, Professor of Orthopedics and Biomedical Engineering
• Professor of Orthopedics

Dr. Mitten is a Professor of Orthopedics and Biomedical Engineering. Dr. Mitten earned his medical degree and completed his Orthopaedic Surgery residency at the University of Rochester School of Medicine & Dentistry. He then completed a Fellowship in Plastic and Reconstructive Surgery at UCLA. Dr. Mitten originally earned a bachelor's degree in chemical engineering from the University of Rochester

Job Titles:

• Consultant and Co - Creator of Every Conversation Matters, Epic Rivers Leadership, LLC

Prior to her career in executive coaching and leadership development, Angela held senior leadership roles for over 20 years in the pharmaceutical, manufacturing, and retail. While a Regional Director in pharmaceutical sales she was recognized and rewarded for her contributions to developing a leadership coaching culture, resulting in increased revenue and team collaboration. Angela has also served as an executive coach with The Center for Creative Leadership and as a Coaching Practice Leader. Angela has a Ph.D. in Organizational Development and Leadership and has subject matter expertise in global executive coaching, Boundary Spanning Leadership, and organizational diversity and inclusion. She has been involved in the design, development, and facilitation of academic coaching in higher education and has designed and facilitated ICF accredited coaching skills programs. A more recent project has been co-designing Every Conversation Matters (ECM) and working to license and train facilitators in organizations to scale this powerful program and culture tool.

Job Titles:

• President
• Head of Investment Implementation and Investment Advisory Services, Wilmington Trust

Eric is responsible for ensuring that Wilmington Trust's investment thinking is implemented in client portfolios. He has management responsibilities for investment planning, account management and compliance, the trading of client portfolios and investment products. He oversees the investment activities of more than 70 investment advisors. Eric is the President and a member of the Board of Directors for the Wilmington Funds, a $14 billion mutual fund complex with ten different funds across many asset classes. He is also on the Board of Directors for three Registered Investment Advisors (RIAs), Wilmington Trust Investment Advisors, Wilmington Funds Management Corporation and Wilmington Trust Investment Management. He serves on the firm's Investment Committee and the Portfolio Management Committee. He is also a member of the Investment Product & Services Committee that oversees the firm's product offering. Prior to joining M&T Bank, which acquired Wilmington Trust in 2011, Eric served as a trust officer at Tompkins Trust Company in Ithaca, New York, where he managed trust client relationships and also had responsibilities related to the company's asset allocation decisions and U.S. equity portfolio. Eric holds an MBA from The Johnson School of Management at Cornell University and a bachelor's degree in policy analysis and management from Cornell University. He is a CFA® charterholder.

Job Titles:

• Member of the Leadership Team
• Senior Vice President of Marketing
• Member of the Executive Team
• Senior VP Marketing
• SVP of Marketing and Business

Jeffery C. Fisher has joined NorthStar Network as the SVP of Marketing and Business Partner. Jeff brings 39 years of leadership experience in Marketing, Sales, Strategy, Process Improvement and Pricing from Xerox Corporation to his new role. His most recent position at Xerox was Vice President, Strategy and Business Development for the worldwide Graphic Communications Business Group.

Job Titles:

• Consultant, Epic Rivers Leadership, LLC

Kesha is a sought-after leader who organizations turn to when they are ready to take action and move in a new direction! She can build rapport and understand the needs of the organization while making the needed changes to support the business. Her proven ability to lead global teams through change management has made her a go to person in the leadership development industry. She has launched new products that have resulted in doubling revenue. Kesha Farrow has over 25 years of experience as a global leader in the field of executive coaching and leadership development. She has a reputation for leading teams to streamline operations, building global processes, and successfully executing large scale and multi-million-dollar programs and events. She has the keen ability to scan the environment, collect relevant data and provide useful and clear interpretation of complex issues. She has been successful in managing client relationships and establishing an excellent rapport with individuals at all levels of the organization. Previously, as Head of Coaching Operations at the Center for Creative Leadership, she helped double revenue and increase margin while building an agile team, creating systems, and standardizing business processes. Currently Kesha consults with several elite boutique firms focused on assessment, coaching and leadership development. In addition, she has a special focus on Every Conversation Matters™, helping organizations with a breakthrough approach to habits that unlock conversations, bust bias, and help win the inner game!

Job Titles:

• Executive Director
• Member of the Leadership Team

Job Titles:

• Founder
• Member of the Leadership Team
• President

As an innovative leader and the founder of NorthStar Network, Linda Becker is passionate about making a lasting impact that radically improves the quality and cost of healthcare for all Americans. Linda began her 24 year corporate career at Xerox as the vice president/general manager of their $2.4 billion worldwide color business. Her first foray into healthcare was when she assumed the positions as corporate vice president and general manager in Kodak's Health Imaging Division, now known as Carestream. Linda led a team of 4,000 people responsible for their digital business which included Computed Radiography, Digital Radiography, PACS, Electronic Medical Records, as well as software and detectors for digital Mammography. Linda left Kodak to build Greater Rochester Enterprise, a regional economic development community resource created to attract new businesses to the region. As the Chief Operating Officer, she recognized the importance of healthcare as a driver for economic development. In 2002, Linda assumed a role on the Board of Directors of Rochester General Hospital System, an integrated healthcare system comprised of seven entities providing healthcare services for the Rochester community. She is now serving her sixth term as Chairman of the Healthcare Services Board and provides support for Rochester General Hospital, Rochester General Ambulatory Division, Hill Haven Nursing Home, Elder One, a pace program for Seniors, Behavioral Health organization and a large physician medical practice. Linda was a member of the Joint Affiliation Team comprised of senior leaders from Rochester General Health System (RGHS) and Rochester Institute of Technology (RIT). The charter of the team is to create the Institute of Healthcare Science and Technology, a new college at RIT that opened September 2011 with 900 students. NorthStar Network is a single source of knowledge about the "New Business of Healthcare". The organization coordinates events and on line learning on topics relevant to the Business side of Healthcare. Realizing that the patient is the NorthStar, the organization embraces the needs of patients to guide the work that they do. Her network is comprised of over 100+ well known industry experts that share her passion to help build a better healthcare system in the United States. Linda is a past recipient of the Athena Award and Women in Technology. Linda resides in Rochester and has been married to Larry Becker for 31 years. She is the proud mother of David and Jeffrey.

Job Titles:

• Director of Digital Marketing

Nicole is a dedicated and hardworking professional who has had many positions that have expanded her knowledge of different implications within the public health industry. She utilizes her academic knowledge with professional experiences to educate, connect and share best practices with healthcare providers, vendors and the community to help embrace the changing business of healthcare. She attended the University of Maryland, where she graduated Magna Cum Laude with her Bachelor's degree in Public Policy. She then continued at the University of Maryland to earn her Masters of Public Health. Her background in public policy coupled with her concentration in Health Policy has served her to better understand specific health policy motives and processes. Nicole has worked with several organizations with various goals to educate, analyze, and understand many different public health challenges that affect individual communities. She has worked in Congressman Ted Deutch's office as well as served as a Policy Liaison at United Way of Broward County. Prior to NorthStar Network, she also worked with the Department of Health and Human Services - Services to End and Prevent Homelessness in Rockville Maryland to help analyze and create strategic planning for the Interagency Commission on Homelessness. Nicole has also demonstrated her passion for education having helped teach students of all ages both in and out of the classroom. She has served in the role of teaching assistant, graduate assistant and currently a part time religious school teacher.

Job Titles:

• Senior Fellow of the Institute for Healthcare Improvement

Nirav R. Shah, MD, MPH, is Senior Scholar at Stanford University's School of Medicine and Chief Medical Officer of Olea.Health, the leading national provider of diagnostics in the home. He is a leader in digital health and innovation, care transformation, patient safety and quality, and the strategies required to transition to high value, patient-centered care. Board-certified in Internal Medicine, Dr. Shah is a graduate of Harvard College and Yale School of Medicine, and is an elected member of the National Academy of Medicine. Dr. Shah serves as a Senior Fellow of the Institute for Healthcare Improvement (IHI), as an independent director for STERIS plc [NASDAQ:STE], as a trustee of the John A. Hartford Foundation, and as a member of the RAND Health Advisory Board. His federal service includes membership in the Intelligence Science and Technology Experts Group in the Office of the Director of National Intelligence, past service on the HHS Secretary's Advisory Committee (Healthy People 2030), current service on the Advisory Committee for the Director of the CDC, and committees of the National Academy of Medicine. Previously, he served as Chief Operating Officer of Kaiser Permanente in Southern California, and as Commissioner of the New York State Department of Health.

Job Titles:

• Leader
• Partner & Director of Client Success, Epic Rivers Leadership, LLC

Scott is a trusted nonprofit leader with over 20 years' experience in small to large organizations. Growing up in Africa (Zimbabwe, Kenya, and South Africa) with parents who worked for an NGO, Scott learned how to care for the needs of others and appreciate different cultures and diversity. His authentic leadership style has centered around people management, coaching, conflict resolution, training, recruitment, and volunteer engagement work. He has a proven track record of successful change management and cultural shifts within work groups and organizations. He received his master's in leadership and is an avid learner. He supports Epic Rivers Leadership LLC, as a Partner and Director of Client Success. In addition to facilitating Every Conversation Matters, he is a 360 Feedback Coach and Operations Leader. Scott and his family spend copious time at the beach, and some of his favorite outdoor activities include running, biking, paddle boarding, hiking, and body surfing.

Job Titles:

• Dean, Wegmans School of Nursing, St. John Fisher University

Gatlin comes to Fisher from the School of Nursing at the University of Nevada Las Vegas (UNLV) where she has served as associate professor/associate dean for undergraduate affairs and interim associate dean for graduate affairs since 2018. Prior to those roles, she was an assistant professor at the University for seven years. Before her time at UNLV, she served as lecturer and instructor at the University of Portland's School of Nursing from 2002-2011, and as clinical instructor at Clackamas Community College in Oregon City, Oregon and Clark College in Vancouver, Washington. Prior to joining academia, Gatlin practiced nursing in a variety of roles including staff nurse, charge nurse, rehabilitation nurse manager, and director of nursing at hospitals and health care centers around the country. Currently, she serves as a committee member of the Diversity, Equity, and Inclusion Group of the American Association of College of Nursing, secretary of the Nevada Nurses Association, member of the Nevada State Board of Nursing Education Advisory Committee, board member and director of research and development of the Nevada Obstetrical Charity Clinic, and a community member of the Clark County Diabetes Group. In addition, she is a member of the American Nurses Association as a Nevada Nurses Associate, Sigma Theta Tau National Honor Society of Nursing - Zeta Kappa At Large Chapter, American Association of Diabetes Educators, National League for Nursing, and Sigma Theta Tau National Honor Society of Nursing - STTI. Her research, which primarily focuses on diabetes and support for diabetic patients, has been published in a variety of medical journals. She has also presented and lectured at several regional, national, and international professional conferences. Gatlin is a reviewer for several nursing publications including the International Journal of Nursing Studies, Biological Research for Nursing Journal, Asian/Pacific Island Nursing Journal, and Journal of Aging and Health. She has been the recipient of several awards, most recently receiving a Certificate of Leadership Recognition from the Nevada Nurses Foundation and a Research Award from the Nevada Action Coalition. While at UNLV, she was awarded with the University's Outstanding Team Award - Nurse Camp, Outstanding Research Award, and the Outstanding Teaching Award.

Job Titles:

• Chief Operating Officer, University of Rochester Medical Faculty Group
• Vice President of the University of Rochester Medical Center

Victoria Hines is a vice president of the University of Rochester Medical Center (URMC) and chief operating officer for the University of Rochester Medical Faculty Group (URMFG). She is responsible for setting strategic direction, providing leadership and driving successful change to business models that make URMFG world class in terms of access to care, patient and family-centered care delivery, and cost efficiency. Her work is transforming a traditional, department-based group of academic clinicians into a high-performing multi-specialty group practice. Prior to her role as COO, Hines served as the president & CEO of Visiting Nurse Service of Rochester and Monroe County, Inc., and of Finger Lakes Visiting Nurse Service, Inc. for 13 years. Both home care agencies are part of the University of Rochester and include certified and licensed agencies, hospice and Meals on Wheels. She is also an assistant professor of clinical nursing at the University of Rochester School of Nursing where she teaches the foundational leadership course for the Master of Health Care Management and Doctor of Nursing Practice programs. She is also a frequent guest lecturer for other courses at the School of Nursing, the Simon School, and for continuing leadership education programs at URMC. Hines is actively engaged in redesigning the system of care. She served on the New York Public Health and Health Planning Council for seven years and has served as the board chair for several organizations devoted to advocacy and access to quality services for seniors, including the Alzheimer's Association, the Home Care Association of New York, and the Finger Lakes Visiting Nurse Service. Currently, she serves on the boards of Lifespan, ESL Federal Credit Union, and the Genesee Valley Medical Foundation. In 2011, she received the Ruth F. Wilson award from the Home Care Association of New York, honoring her outstanding career contributions and leadership in the field of home care. Ms. Hines has also been honored as the 2005 CEO of the Year by the Public Relations Society of America and as an Athena Award finalist in 2011 and 2012.

Job Titles:

• Partner & Senior Vice President, Business Development, Systematic Inventive Thinking, Tel Aviv
• Partner at SIT

Yoni is a Partner at SIT and SVP Business Development. Since 2001, he has pioneered the strategic development of the SIT approach with multinationals helping them achieve breakthrough results while developing an organizational culture of innovation. He combines a profound academic knowledge of the SIT methodology with a deep insight into how innovation can help to solve corporate issues and problems. As a senior consultant and facilitator of the SIT method, he has worked virtually everywhere with scores of companies including AXA, Disney, GE, Johnson & Johnson, Intel, Kraft Foods, and Procter & Gamble. Yoni is a keynote speaker at conferences (ISPIM - International Society for Professional Innovation Managers; PEX - Process Excellence Network; PDMA - Product Development and Management Association). He is also faculty at Columbia University Business School, teaching "Innovate on Demand" and "Design Your Innovation Blueprint" Executive Education courses while guest lecturing at institutions around the world (Harvard's iLab, London Business School, and IDC). Yoni has published articles on the application of the SIT method for Biotech, Business Chemistry, Food & Beverages, Paper and Adhesives, and Multi-Cultural Creativity. He holds a B.A. Magna Cum Laude in Psychology and Sociology from Yeshiva University in New York, where he grew up, and an M.A. Magna Cum Laude in Social-Industrial/Organizational Psychology from Bar Ilan University in Israel, where he now lives.