PANTHER CENTRAL - Key Persons
Job Titles:
- Assignments and Leasing Coordinator
Adam assists with the on-campus assignment processes and management for upper-class students: including room selection/retention, application processes, Greek chapters, room changes, summer housing assignments, and monitoring early student arrivals and late departures.
Andre is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Job Titles:
- Senior Business Systems Analyst for Business
Andrew is a Senior Business Systems Analyst for Business, Hospitality and Auxiliary Services. His responsibilities include system analysis, lending technical support during new construction planning, assisting in the technical development and maintenance of departmental systems, as well as playing an active role in developing new initiatives for the use of technology across the entire department. Andrew regularly responds to service requests for various systems and troubleshooting while providing excellent customer service and support.
Brandi is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff 24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Elizabeth is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Gabriel is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Gary is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
George is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include the ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.
Residents, if you have a question or concern regarding a maintenance issue in a building listed above, reach out to George!
Gregory is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
James supervises all daily customer service operations at Panther Central. He manages a team of Customer Care Specialists and helps troubleshoot complex customer service issues while completing various administrative tasks. James helps create policies and procedures to ensure that the Panther Central team delivers the highest quality customer service.
Job Titles:
- Administrative and Project Coordinator
Jamie serves as the Administrative and Project Coordinator for Business, Hospitality and Auxiliary Services. She coordinates, assists with, and takes the lead on special departmental projects, serving as the department United Way Coordinator. Jamie represents the department as a liaison with other University offices, vendors, and business partners. She acts as a liaison on behalf of the Vice Chancellor for Business Services.
Job Titles:
- Marketing and Communications Coordinator
Job Titles:
- Senior Housing Assignments Coordinator
Jena oversees the department's housing and accommodation management system and all aspects of the University's on-campus housing assignment process - including room selection/retention, the freshman application and assignment process, Living Learning Community assignment, non-guaranteed housing and winter recess accommodations, and the development and customization of templates. Jena is also responsible for data analysis, collaborating with the Business & Auxiliary Services' Systems Team and Pitt IT on various interfaces, partnering with Residence Life, serving as the housing and accommodation management system liaison, and resolving high-level assignment issues.
Jennifer is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Job Titles:
- Customer Service and Quality Assurance Coordinator
Jessica serves as the Customer Service and Quality Assurance Coordinator for Panther Central. She greets guests coming into the office, answers questions, and refers customers to knowledgeable Customer Care Specialists when needed. Jessica identifies trends in customer support requests and updates current processes to ensure the needs of customers continue to be met by Panther Central. In addition to assisting with daily clerical tasks, she is also instrumental in staff and community engagement events, representing Panther Central through committees, tabling events, and presentations.
Jim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include the ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.
Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Jim!
Job Titles:
- Evening & Overnight Shift Lead
Joanne is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Job Titles:
- Senior Business Systems Analyst
John serves as a Senior Business Systems Analyst for Business, Hospitality and Auxiliary Services. His daily responsibilities include data reporting, analysis, and support of all departmental systems, responding to service requests, installations, upgrades, and routine maintenance. In addition to his regular duties, John supports the Team in data integration, assisting in the installation of new and upgraded systems, managing technical development and maintenance of our systems, and identifying new initiatives for the use of technology across the entire department.
Job Titles:
- Manager of Dining Services for the University of Pittsburgh
John Gault is the Manager of Dining Services for the University of Pittsburgh. John has worked in the food service industry for 15 years, serving in several different capacities - Executive Chef, Executive Sous Chef, Sous Chef, and Line Cook, and has assisted in opening multiple Collegiate Dining accounts. When not at work, John enjoys spending time with his family and being the chef at home. He can also be found exploring Pittsburgh's constantly evolving food and beverage scene or on one of the many golf courses the region offers.
As the Manager of Dining Services, John works with the University's food service provider and monitors the dining and catering programs. He works with students and staff to best meet their dining needs.
Job Titles:
- Assistant Vice Chancellor for Auxiliary Services
As Assistant Vice Chancellor for Auxiliary Services, Julie Bannister oversees and provides strategic guidance to the Housing Assignments and Leasing, Panther Central, Dining Services, and Conference Services units of Business and Auxiliary Services. She also supervises the support units of Marketing and Communications and Business Systems. Julie's duties include oversight of all on-campus housing assignments and University-owned off-campus leasing, direction of Panther Central's 24-7 customer care center, management of over twenty on-campus dining locations, detailed execution of conferences and events, review of marketing materials, development and implementation of departmental business systems, and staff supervision.
Karen is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
As Director of Housing and Panther Central, Kathleen oversees the entire on-campus housing process and leasing for University-owned off-campus apartments. In addition, she is responsible for the direction of Panther Central operations, including customer service, quality assurance, and staff supervision. Kathleen plays a critical role in Arrival Survival operations.
Job Titles:
- Assignments and Leasing Coordinator
Kori is responsible for managing student housing and dining accounts as well as winter housing. Kori also assists with on-campus assignment processes for first-year and upper-class students.
Job Titles:
- Campus Coffee & Tea Co - Tower
Job Titles:
- Marketing and Communications Coordinator
Mackenzie is responsible for overseeing the visual communications for Business, Hospitality and Auxiliary Services. She serves as the primary departmental videographer and photographer. She leads videography production from implementation to execution and provides photos for websites, merchandise, social media accounts, documenting departmental events and more!
Job Titles:
- Administrative Specialist
Mandi serves as the Administrative Specialist to the Assistant Vice Chancellor for Auxiliary Services. Her responsibilities include providing direct administrative support to departmental leadership, data entry and management, monthly reporting, and other special projects.
Mark is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.
Residents, if you have a question or concern regarding a maintenance issue in a building listed above, please contact Mark!
Mary Beth is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Job Titles:
- Vice Chancellor for Business Services at the University of Pittsburgh
Matthew Sterne is the Vice Chancellor for Business Services at the University of Pittsburgh. In this role, he oversees all auxiliary operations for the University, which includes housing, dining, Panther Central, conference services, University Club, campus stores operations, parking and transportation services, mailing, printing and copy services, and surplus property. Matthew manages a staff of over 300 employees in multiple facilities on campus including 20 residence halls, 18 dining locations, and four stores.
Matthew's prior experience includes more than 20 years in the hospitality industry, including other senior leadership roles. He has managed Fairmont properties in Boston; Scottsdale; Sonoma; and Mont-Tremblant, Canada. He also has experience managing Sheraton Hotels in Montreal and San Diego.
Matthew holds a bachelor's degree from Concordia University, an MBA from Queen's University, and graduated from the Leadership Pittsburgh Inc. program. He served on the Pennsylvania Restaurant and Lodging Association Board of Directors and as vice chair of Pittsburgh Downtown Partnership.
Maureen is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Melissa assists in the supervision of the housekeepers assigned to residence halls and apartment-style on-campus housing. Her responsibilities include: inspecting buildings, processing and assigning housekeeping work requests, and ordering supplies and equipment. She also conducts training of new employees and creates daily job assignments for employees.
Job Titles:
- Assignments and Leasing Coordinator
Job Titles:
- Assignments and Leasing Coordinator
As an Assignments and Leasing Coordinator, Mike assists in overseeing all aspects of the University-owned off-campus housing application process. This process includes apartment viewings/tours, leasing, and renewals. He also manages the off-campus living portal, and assists with community outreach and marketing. If you are interested in University-owned off-campus housing, please reach out to Mike!
Michelle supervises all housekeepers assigned to residence halls and apartment-style on-campus housing. She is responsible for managing daily work assignments, monitoring work performances, and overseeing the cleanliness of the residence halls. Additionally, Michelle processes housekeeping work requests, orders housekeeping supplies, and equipment, completes special projects, and makes budgeting recommendations.
Nicole is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Job Titles:
- Senior Manager of Business Systems
Rich is the lead technical staff expert for Business, Hospitality and Auxiliary Services. His responsibilities include analyzing and configuring components of departmental software including RMS, Blackboard, Persona, Micros, Kronos, TMA, and Sequoia. He oversees updates of software, troubleshoots complex technical issues, maintains relationships with software and hardware vendors, and makes budget recommendations.
Robert is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff 24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Job Titles:
- Director of Dining Services for the University of Pittsburgh
Rose Basso is the Director of Dining Services for the University of Pittsburgh. Rose's responsibilities include managing the contract with the University's food service provider and monitoring the dining and catering programs. She engages students and staff to best meet their dining needs.
Ryan is a Business Systems Analyst for Business, Hospitality and Auxiliary Services systems, with a special concentration on MBS and Blackboard. His responsibilities include responding to service requests for various systems and troubleshooting while providing excellent customer service and support. Additionally, Ryan sets up guest scan-in systems, POS devices, vending, laundry, and copy readers for the University.
Sadaf is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Job Titles:
- Director of Marketing and Communications
Job Titles:
- Senior Marketing and Communications Coordinator
Steve serves as a project lead for the department's Marketing and Communications Team and clients. He is also the department's email marketing lead and expert, sharing expertise and best practices when creating, proofreading, designing, editing, sending, and analyzing email marketing efforts. Steve develops and manages high-level marketing and branding initiatives. Researching and analyzing current Departmental communications efforts - Steve recommends changes as necessary, researching best practices and strategizing future initiatives
Steve is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include the ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.
Job Titles:
- Campus Coffee & Tea Co - Sutherland
Tami is a member of the Panther Central team who is responsible for a variety of routine administrative office functions. Her responsibilities include filing, shredding, copying, maintaining the file room, general upkeep of office areas, and other basic administrative duties.
Tanya is a member of Panther Central's team of knowledgeable Customer Care Specialists. This hospitable team provides direct customer service and support to students, parents, faculty, and staff-24/7! Customer Care Specialists can assist with any questions regarding Housing, Dining, ID cards, Transportation Services, and much more! Feel free to call, email, online chat, or visit a Panther Central location to meet with a Customer Care Specialist!
Tim is responsible for the operation, maintenance, and cleanliness of the respective buildings listed above. He ensures that his buildings are in an efficient and operable manner, including all electrical, plumbing, mechanical, and HVAC systems. He helps to schedule routine and preventative maintenance. Additional responsibilities include the ordering of parts, supplies, and services for assigned buildings, and special projects, overseeing renovations from implementation to completion, assisting with budgeting for building costs, and establishing close relationships with outside contractors.
Residents, if you have questions or concerns regarding maintenance issues in a building listed above, feel free to contact Tim!
Tim is responsible for the supervision of all maintenance operations union employees including Housekeepers, Operating Engineers, Maintenance Mechanics, and Electricians. He assigns both preventative and corrective maintenance orders, manages daily work assignments, and monitors work performances. He ensures that all buildings meet department standards for cleanliness and efficiency. He also assists with special projects and initiatives as assigned.
Job Titles:
- Quality Assurance and Training Coordinator
Tom serves as the Quality Assurance and Training Coordinator for Panther Central. His duties include training and onboarding new staff and students, monitoring customer service, and assisting with policy and procedure development.