SKUNK-A-RIFIC

Imagine you just bought a shiny new car. It drove off the lot fine, but late that night, on a dark, lonely road (are we overly melodramatic here or what?) you break down because the automobile manufacturer failed to provide you with the basic necessities, like brake lines. No big deal, you think, you will just call the roadside assistance that was promised free with your car! So you call, and you are greeted by someone named "Abraham Lincoln" (Absolutely no joke, we have talked with him, but funny, he had an Indian accent!?!). Mr. Lincoln asks you to go to the trunk and get out a 10 millimeter wrench and to raise the hood. You dutifully comply, seeing as he is nice and seems friendly, but a little hard to understand. Then he asks you to remove the EGR valve, or at least you THINK that's what he said. You ask if you can get the roadside assistance you got the with car, and he tells you that this IS the assistance... The world of computer "Tech Support" is no different.You see a shiny..