ELISABETH SWAN

How do we know? Mistakes. Not just our mistakes-the mistakes of others. Having discussed mindset with human resources professionals, traded innovation techniques with engineers, gathered tips on communication from customer service experts, and received productivity techniques from marketers-it's obvious that most of us learn the hard way... Having worked in the continuous improvement industry for 30+ years, it's clear we all face intangible challenges regardless of our titles and day jobs. And we often learn best by hearing how others stumbled. Are you looking for a roadmap of what works-and, what doesn't?... You can be a better leader at work, home, and in your social circles-and it doesn't take much. Discover digestible nuggets of wisdom, usable micro-lessons, and new habits to experiment with-in just five minutes at a time.