INTERACTION ANALYTICS

Bumicom (founded in 1979) provides innovative solutions for recording, evaluation and analysis of communication. Our team provides voice logging, quality monitoring, insights analytics and interaction analytics solutions that support your organization in reconstructing incidents, remain compliant with laws and regulations, monitor transactions, increase customer satisfaction and improve processes. With recording, quality Monitoring and interaction analytics you obtain mission-critical information, the content of communication becomes transparent, you motivate employees, you identify trends and you optimize the customer experience... Bumicom was founded in 1979. We have been supplying innovative solutions for voice logging, quality monitoring and interaction analytics speech and text analysis for decades. Bumicom's communication solutions are mainly aimed at application at contact centers, financial institutions, public order & safety authorities and traffic control centers. Bumicom is..

Primary location: Den Haag Netherlands