ABBEY FENCE & DECK - Key Persons

My name is Ashley Probasco and I started working with Abbey in 2023 as the Purchasing Agent and Scheduler. I enjoy working with Abbey because not only is it a locally owned family business, but also because my coworkers are incredible by being welcoming and always willing to help each other. I enjoy working with this industry because it is very relatable. You can't go anywhere without seeing fencing or some sort of construction. Customer service is an important part to any company. Customer service is the way you interact with people, how you speak with people and how you listen to them. It is about giving respect and being helpful with their inquiries. My biggest career highlight is obtaining this position, because it incorporates everything I have learned over my years of working in different industries and positions. While not at Abbey I am a family person and enjoy spending time with my 2 sons doing activities like going to the beach or visiting friends and family. My favorite place in Maryland to be is at a horse barn being around the horses and out in the country. We enjoy riding lessons and learning about how to take care of horses. Another place I like to spend my free time is at one of the many Delaware beaches. Nothing is more relaxing and calming then hearing the waves crash along the shore and having your feet buried in sand. Other activities I enjoy include scenic walks, reading, and baking sweets with the boys!

My name is Jason Jay and I have been involved in the sales industry since 1997, but with Abbey since 2016 as one of the Residential Estimators. I grew up in the suburbs of Baltimore, know the area well and am proud of doing my part to enhance the homes in my community. My favorite part of being at Abbey is working with and meeting new people each day to help them make decisions on the fence or deck that suits their needs, as well as providing great service and standing behind our products and workmanship. I honestly consider it the career that I was put here to do! Customer service to me means being always available to answer questions. When not at Abbey, I enjoy watching sports and going to concerts, as well as vacationing and hanging with my wife, family, and friends. I am at peace when watching tv, doing yardwork, and listening to music. I love going out to eat, playing games, and going to the beach with my family.

My name is Joe Lavoie and I have been in the residential construction industry since 2014 and started working for Abbey in 2024. I like working for Abbey because of the integrity and personal attention a small company can provide. Customer service to me is about treating every interaction as an opportunity to enhance the homeowner experience. A highlight of my career is the fact that so many homeowners in the Baltimore area think of me as a trusted friend. When I'm away from Abbey, you'll find me playing the guitar and the trombone. My wife and I are lovers of all things French. I feel at peace when praying with my kids at night and long walks with my wife. My favorite way to spend time with my family is when we visit my brother and his family out on Kent Island.

My name is Joe Serpico and I am fresh in the fence/deck industry and started working for Abbey in 2022. I am one of the Residential Estimators. I like working with my friendly coworkers in Abbey. My family has owned restaurants my entire life, so I understand the small-business mentality and how important it is to make a customer feel important. Prior to Abbey, I was a sports reporter for the Baltimore region so asking the questions necessary has always been a part of my life. My interests lie mainly with sports. When I am not at Abbey, you can usually find me at the gym or a sporting event. I enjoy spending time with my favorite people and by talking sports.

My name is Kayleigh Richardson and I have been with Abbey since 2021 and I am the Accounts Receivable and Office Manager position. I like working with Abbey because of great friendly coworkers, as well as it being my first job outside of 12 years of retail. Customer service to me means treating customers how I would like to be treated. My interests lie in art, anime, and making costumes (cosplay). While not at Abbey I like to hang out with friends, watching tv, playing games, and spending time with my husband. I find peace when petting and cuddling my cat as well as reading. My favorite way to spend time with both my and my husband's families are family dinners.