POINT OF CONTACT GROUP

Point of Contact Group is a unique training and development firm that will change the way you communicate with customers and each other. We teach people how to handle their very worst situations - and how to create great outcomes in any situation!... Our client list includes many of the world's top service leaders and educational institutions. Over 25,000 people worldwide have gained a competitive advantage from our intensive training programs. And our bestselling books, including two national #1 customer service bestsellers and a top 10 career skills title, have fundamentally changed the dialogue about how we communicate in the workplace... Our live programs always have exercises, role-playing scenarios and examples customized to the situations you and your team face..

Primary location: Ithaca United States