TOTALCOMP SCALES & COMPONENTS - Key Persons
Bill Olah also thinks that Totalcomp is cool in that you can create your own job and alter it to the way you like it. Bill was promoted to Vice President of New Products and Marketing in January 2012.
Josie Belski - My boss, Rudy, is special because he is always smiling, most of the time. Every few months, the salesmen have a meeting and we all have pizza or chicken or sandwiches which are great. No other small business has this. We also have a picnic every summer that's like an outdoor wedding.
Mike Faraon - Our customers love to call us because they get a real live person on the phone, not an automated machine. The machine will take a few minutes to get to a real person and that is wasted time for the customers.
Nory Camacho worked in the Order Entry department during the early 1980's. She was born in Cuba and was very sweet. Everyone liked her. She answered the phone on the 3rd or 4th ring. She could have answered it right away, but she waited a while before picking up the phone. When Rudy asked her why she didn't answer on the first ring, Nory said that the people that are calling will think that Totalcomp is a very successful company if we are very busy, have a lot of customers, have many people wanting to talk to us. She thought that they would rather talk to a successful company rather than a new company that had nothing better to do than wait for the phone to ring and be able to answer it immediately.
After a bit of contemplation, Rudy decided to answer the phone when it rings, immediately. This way the customer will not have to wait, or feel that he is wasting his time. We had no telephone operator or receptionist, the customer was able to place an order with the first person that answered the phone. A customer's time should not be wasted.
Oscar Zavaleta - I can have difference of opinion with the person sitting next to me in the office. We can discuss how we think that the other is wrong and still enjoy a coke together while taking a break.
Sam Jalahej - Totalcomp has a different and special culture. Sometimes, we have to search for a long time to find a new hire that fits our culture. When Rudy brought his dog Jan to work, I weighed her on our postal scale. She weighed 5/8 oz which is small, even for a Yorkshire Terrier. Now she's all grown up, but I can still call her a puppy, because she only weighs 5 lbs.