HAPPY R.A.V.I.N.G. CUSTOMERS

But, where does your organization stand? If you think your employees are focusing on your customers, listen in on conversations and meetings. Is the "buzz" about helping your customers succeed, or on manufacturing deadlines? Are they talking about creating great products for great customers, or about narrowing the functional scope. Are critical business decisions being made based on making life better for your customers, or on budget and schedule restrictions? In most cases, it's probably the latter. You may find that it's your customers who are "out-of-scope"!